International CRM, CIS & Service Quality Symposium

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What are the objectives of the International Customer Service Paper and Project (ICSP) Awards?

The Awards are organized

- to serve a platform for building, sharing and disseminating knowledge about customer service

- to promote professionalism in customer service industry

- to arouse interests in research about customer service

- to encourage corporations to further invest on people development for managing and improving their customer service operations systematically and effectively

What are the differences between the Customer Service Paper Award and Customer Service Project Award?

The main difference resides in the natures of paper and project, paper is expected to be more research oriented than project. While postgraduate students studying Business Studies, Marketing, Industrial Engineering and Psychology will be invited to submit paper, Business Executives from the commercial sectors and industries will be invited to submit project.

Who will be reviewing the paper and projects?

The paper and projects will be reviewed by APCSC’s Instructor Team, CSQS Committee and subject experts.

Who will present the ICSP Awards?

The ICSP Awards will be presented by APCSC’s Chairman. Special guests and subject experts may also be invited to compliment the presentations.

When and where will the Awards be presented?

The Awards will be presented during the 6th International Conference on Digital Enterprise Technology 2009 which is scheduled in December, 2009, Hong Kong. The specific hotel venue for the conference will be announced at least one month before the event. Please contact us for an updated schedule or check the APCSC Home Page www.apcsc.com

Can I submit both paper and project?

Yes, you are most welcomed to do so.

Can I choose any topic I like?

You can write on any topic relating to customer service, though participants who are going to submit project are strongly recommended to follow the requirement of the project for Certificate in Customer Service Management (CCSM) or Certified Call Center Manager (CCCM) which will be given to participants upon request afterwards.

What do I have to do if I wish to participate in the awards?

You will be required to submit an executive summary of your project and/or an abstract of your paper. If your abstract and/or executive summary are selected, you will be asked to submit a full paper/project. Participants who write high quality paper/project will be accepted to make a presentation on their paper and project during 6th International Conference on Digital Enterprise Technology 2009 which will be held in December 2009, Hong Kong.

What format should I use when preparing the paper and project?

While paper/project should be written with MS Word, the presentation of your /paper should be delivered in person with presentation PowerPoint or Slides. Both should be submitted together once accepted.

Are there any word limits?

For paper/project, the abstract/executive summary should be around 500 words and the full paper /project should be less than 5000 words, and the presentation slides should be around 20 slides.

Is it a must to attend APCSC’s Global Certification Programs if I wish to participate in the Awards?

No, but joining the programs would definitely be useful because through these programs you will gain more professional knowledge about customer service, learn the best practices and latest development in the field.

Do I have to pay any fees for participating in the Awards?

Yes, you will be required to pay for registration fee.

Once registered for the international CRM, CIS & Service Quality Symposium, if I decide not to participate, will I get a refund?

We are sorry; we cannot offer a refund once you have registered.

What are the important dates?

The important dates are as follows: