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Register for the CRE & CSQS Roundtable |
中文 |
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APCSC CRE & CSQS Roundtable
Future Development and
Industrial Upgrading of Call Centers Roundtable
Shenzhen, April 25,
2012 |
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The APCSC
CRE & CSQS Roundtable Registration is now open!
Dear Sir/Madam,
We would like to invite you to join
the upcoming Customer
Relationship Excellence & Customer
Service Quality Standard Roundtable
to be held in
Shanghai on
Optimizing Customer Experience
Management for World Class Companies
and Shenzhen on
Future Development and Industrial Upgrading of Call Centers
The speaker/s and panelists will
share about best practices of past
Customer Relationship Excellence
Awards (CRE Awards)
winners and companies that
have established effective and high
performance
Customer Service Quality Standard
and systems in place where the
companies are able to achieve high
ROI with better business
integration, to drive towards the
direction of Strategic Business
Unit, to reinforce Best Practices,
to institute Customer Service
Knowledge Management to become a
market leader with lean management
and more profitable business.
Together, we will also have the
opportunities to share best
practices on CSR, CRM customer
experience management, knowledge
management, Social media CRM with
successful business cases and
strategies.
We are sincerely inviting you and
your colleagues and business
partners to join the Roundtable
in
Shanghai and Shenzhen on 21st 13th
and 25th of April respectively. Let's
exchange and share your valuable
experience with the participants
from various industries to seek for
more successful business insights,
knowledge, customer relationship
excellence development.
Please kindly also find the links of
the past CRE & CSQS Roundtables held
at international cities, and
supplement newspaper coverage from
SingTao and HKET and The Standard
newspaper.
Supplement: HKET (P.1,
P.2,
P.3 &
P.4), The Standard (P.1,
P.2,
P.3
&
Pre-event),
SingTao
Past CRE & CSQS Roundtable:
2011,
2010,
2009,
2008
Should you have further enquiry
regarding the Roundtables, please
kindly call us at (852) 2174 1428.
Best Regards,
Asia Pacific Customer Service
Consortium
Tel: (852) 2174 1428
Fax: (852) 2174 1438
www.apcsc.com
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CRE & CSqs roundtable
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Future Development and Industrial Upgrading
of Call Centers Roundtable
Shenzhen April 25
Theme:
Future Development and Industrial Upgrading of Call Centers
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Jason Chu
Chairman of APCSC
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Shenzhen,
April 25th
Organizers:
Asia Pacific Customer Service
Consortium
(APCSC)
Shenzhen Contact Center Association
(SCCA)
Co-organizer:
CNCCS
Tentative guest speakers:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Optimizing
Customer Experience Management for World Class
Companies
Mr. Jiang Ming Jie, General Manager
of
Kingdee International Software Group
Company Limited
Topic:
Cloud
Service
Innovation in the Age of Mobile
Internet
Other speakers and panelists will be
confirmed soon
Call Center
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Customer Experience Management
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Value Added Services
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Channel Optimization
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Human Resources Management
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Application of New technology
Site Visit to Kingdee International
Software Group Company Limited after
Roundtable |
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Jiang Ming Jie
General Manager of Kingdee
International |
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Fee: |
FREE of Charge with online
registration, or
CYN
200 /
USD 30 non-member at the door |
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Shenzhen |
Organizers: Asia Pacific Customer Service Consortium (APCSC)
Shenzhen Contact Centre Association (SCCA)
Co- organizer: CNCCS
Time : 2012 April 25th,
2:00pm-5:00pm
Theme:
Future Development and Industrial Upgrading of
Call Centers
Venue:
深圳市南山區科技園科技南12路2號金蝶軟體園A棟1樓VIP2會議室
Site
Visit to Kingdee International Software Group
Company Limited after Roundtable |
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*** There will be a lucky draw after
the Roundtable
For more information, please click
here
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CRE Awards Introduction |
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The goal of the CRE Awards is to promote
service quality and customer relationship excellence as core
business value in international cities across Asia Pacific and to
recognize governments, companies, business units, teams, and
individuals that have contributed to the success of both their
customers and the organizations that they serve.
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Improve organizational awareness for
Customer Service Center performance, Customer Service Best
Practices, customer interaction channels, service center
performance, and best practice s of CRE.
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Share experiences and learn from one
another amongst the World-Class CRE Leaders and achieve
the goal of market leadership.
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Increase customer perception and
confidence in dealing with the organization
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Serve as a benchmarking process to
help companies assess and improve their customer satisfaction &
business index
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Increase morale at all levels
of the organization
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CRE Awards Benefits |
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Recognition of participating
organization’s achievements in Customer Service, increasing
and enhancing her Corporate brand, credibility and image
internationally
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Grand Asia Pacific CRE Awards
Dinner Ceremony attended by senior executives, industry
experts and market leaders all over the region.
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Far-reaching promotions and
exposure of winners in the entire region through
press release, news, internet, social media, newspaper and
magazine coverage
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CRE corporate branding
and Asia Pacific service icon through Knowledge eMail,
CRE & CSQS Roundtables, CRM Senior Executive Forum, CEO
Luncheon Forum and Leadership Summit, etc., targeting at the
professional, senior management and C-level executives in
the CRE Leadership community
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You are highly recommended to try a FREE 3-month Individual Membership, upon registration you can also receive our tip of the month and join the
CRE & CSQS RoundTable, which is dedicated for members only. Please complete the membership registration page
http://www.apcsc.com/cgi-bin/global/memoverview.asp and select the TRIAL option from the membership-type drop-down box. |
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