About the CSQS
  Chairman's Introduction
  Benefits
  Overview
  Objective
  Implementation
  CSQS Committee
  CRE & CSQS Roundtable 2019
  CRE & CSQS Roundtable 2018
  CRE & CSQS Roundtable 2017
  CRE & CSQS Roundtable 2016
  CRE & CSQS Roundtable 2015
  CRE & CSQS Roundtable 2014
  CRE & CSQS Roundtable 2013
  CRE & CSQS Roundtable 2012
  CRE & CSQS Roundtable 2011
  CSQS Roundtable 2010
  CSQS Roundtable 2009
  CSQS Roundtable 2008
  Photo Gallery
  CRM Executive Forum
  Membership
  CSQS Testimonials
  Roundtable Testimonials
  Contact Us
 
  Press Releases
  Global Certification
  APCSC Summit
  CRE Awards
  Best-in-Class Presentation
   


Visit Best-in-Class Website


Visit the CRE Awards Website

Testimonials

Global Certification
Certified Contact Center Manager (CCCM)
Certified Customer Service Analyst & Auditor (CCSA)
Certified Contact Center 
Supervisor (CCCS)
Certified Contact Center Professional (CCCP)
Certified Customer Service Professional (CCSP)
Certificate in Customer Service Management (CCSM)
Certificate in Service Excellence Leadership (CSEL)
Certificate in Professional Customer Service (CPCS)
Certified Telemarketing Supervisor (CTMS)

REGISTRATION

 

繁體 | 简体


CRE & CSQS Roundtable 2016
 

If you would like to join our roundtable, please click the button for registration

 

 

Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable

CRE & CSQS Roundtable

Taipei December 15, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Samuel Yuan

VP, Channel Operation Mgt.

Far EasTone Telecom

Jacky Gao

Senior Director

Taiwan Star Telecom

Michael Sung

General Manager

ezPay

Susan Tung

National Cashier Manager

Carrefour

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Mr. Samuel Yuan, Vice President – Channel Operation Management and Convergence Product, Far EasTone Telecommunications Co., Ltd

Topic: Service from the Heart

Mr. Jacky Gao, Senior Director, Customer Service, Taiwan Star Telecom Co., Ltd.

Mr. Michael Sung, General Manager, ezPay

Ms. Susan Tung, National Cashier Manager, Carrefour

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Taipei, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

台北市內湖區瑞光路218號9樓尼加拉瀑布會議室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Far EasTone Telecommunications Co., Ltd.

 

CRE & CSQS Roundtable

Singapore December 8, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jeannie Hertel

COO, Singapore

Mercuri Urval

Keith Kee

Board Member

Singapore Professional Executives Cooperative

Kenneth Tan

Deputy GM

Tri-Net Logistics

Luke Janssen

Executive Chairman

Tigerspike

Alex Berruezo Farguell
Director and Chief of Staff
MetLife

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Dr. Jeannine Hertel, Chief Operating Officer, Singapore, Mercuri Urval

Topic: It’s all about people – achieving Customer Relationship Excellence hand in hand with Human Resources

Mr. Keith Kee, Board of Director Member, Singapore Professional Executives Cooperative

Mr. Kenneth Tan, Deputy General Manager, Tri-Net Logistics (Asia) Pte Ltd

Mr. Luke Janssen, Executive Chairman, Tigerspike

Mr. Alex Berruezo Farguell, Director and Chief of Staff, MetLife

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, Malaysia, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Unit #09-00, 1 Phillip Street, Singapore 048692

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Mercuri Urval Singapore
Supporting Organization: Singapore Professional Executives Cooperative

 

CRE & CSQS Roundtable

Kuala Lumpur December 6, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Robin Leong

Business Development Director

Asia Hired

Jolene Wong

Senior Solution Marketing Manager

Huawei Technologies

Alan See

Co-founder & CEO

Firmus Sdn Bhd 

Rani Wemel

COO

LTT Global Communications

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Mr. Robin Leong, Business Development Director, Asia Hired

Topic: Marketplace for Curated Outsourced Talents/Services

Ms. Jolene Wong, Senior Solution Marketing Manager (South Pacific region), Huawei Technologies Co., Ltd.

Topic: Technological Strategies for Efficiency Enhancement of Service Delivery

Mr. Alan See, Co-founder and Chief Executive Officer, Firmus Sdn Bhd

Ms. Rani Wemel, Chief Operating Officer, LTT Global Communications Sdn Bhd

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Malaysia, Singapore, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

No 18, Jalan 2/137B, Resources Industrial Centre, Off Jalan Klang Lama, 58200 Kuala Lumpur, Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Asia Hired

 

CRE & CSQS Roundtable

Shenzhen November 22, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Zhang Yu

AGM

Rainbow Department Store

Jiang Nannan

Strategic & Operation Director

Rainbow Department Store

Sally Liu
General Manager

Shenzhen Huize Investment Management

Wing Sun

General Manager

Jianyi Tech

Li Yifeng

Chairman

深圳市感恩文化發展

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Ms. Zhang Yu, Assistant General Manager, Rainbow Department Store Co., Ltd.

Ms. Jiang Nannan, Strategic and Operations Director, Rainbow Department Store Co., Ltd.

Ms. Sally Liu, General Manager, Shenzhen Huize Investment Management Co., Ltd.

Ms Wing Sun, General Manager, South China Business Center, Jianyi Tech Co., Ltd.

Mr. Li Yifeng, Chairman, 深圳市感恩文化发展有限公司

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山区中心路(深圳湾段)3019号天虹总部大厦9楼培训室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Rainbow Department Store Co., Ltd.

 

CRE & CSQS Roundtable

Hong Kong November 17, 2016 2:30pm-5:30pm

Press Release

Theme: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Patrick Ng

Executive Manager

The Hong Kong Jockey Club

Björn Gülsdorff

Head of Business Development

Creative Virtual Ltd.

Philip Chan

Director, Business Imaging Solution and Production Printing Group

Canon Hongkong

Alexander Chan

Senior Programme Director

HKU SPACE

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Technologies and Experience Innovation on Internet+ Buy+ O2O Global Commerce

Mr. Patrick Ng, Executive Manager, Strategic Customer Systems and Planning, The Hong Kong Jockey Club

Mr. Björn Gülsdorff, Head of Business Development, Creative Virtual Ltd.

Mr. Philip Chan, Director, Business Imaging Solution and Production Printing Group, Canon Hongkong Company Limited

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Room 6, 8/F, The Hong Kong Jockey Club, Sha Tin Communications & Technology Centre, Sha Tin Racecourse, New Territories

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: The Hong Kong Jockey Club

 

CRE & CSQS Roundtable

Beijing November 3, 2016 2pm-5pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Amy Zhao

CS Center General Manager

RKYLIN Group

Kerry Qin

General Manager

CTi Forum

Elizabeth Lee
Director
UFH Customer Services

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Ms. Amy Zhao, General Manager, Customer Service Center, RKYLIN Group

Topic: How to setup the Double-Eleven Early Warning Mechanism

Mr. Kerry Qin, General Manager, CTi Forum

Mrs. Elizabeth Lee, Director, UFH Customer Services

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

北京朝阳区酒仙桥路14号兆维工业园C2-2 2层好莱坞会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: RKYLIN Group

 

CRE & CSQS Roundtable

Shanghai November 1, 2016 2pm-5pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Jerry Liu

Head of Contact Center

AIA Company Limited

Lilian Luo

Head of Service Management

AIA Company Limited

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Mr. Jerry Liu, Head of China Region Contact Center / Assistant Director, AIA Company Limited

Topic: Enter into AIA Contact Center

Ms. Lilian Luo, Head of Service Management, AIA Company Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

上海市徐家汇路610号日月光中心友邦保险有限公司10楼“梦想会议室”

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Company Limited China Service Management

 

CRE & CSQS Roundtable

Guangzhou October 25, 2016 2pm-5pm

Press Release

Theme: Internet+ AR & VR Customer Experience Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Feng Min

General Manager

21CN

Li Zhen Lin

Executive VP

21CN.com

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ AR & VR Customer Experience Transformation Innovation

Mr. Feng Min, General Manager, Integrated Platform Development Operation Center Innovation Business Department, 21CN

Topic: VR Changing the World - Virtual Reality comes into Reality

Mr. Li Zhen Lin, Executive Vice President, 21CN.com

Ms. Huang Wei, General Manager, Operation Management, 21CN

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

广州市天河区龙口中路211号华天国际广场东苑首层

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: 21CN

 

CRE & CSQS CXO Forum

Hong Kong October 14, 2016 2:30pm-5:30pm

Press Release

Theme: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Paul Carson

Chief Operating Officer

AXA Hong Kong

Sudesh Thevasenabathy

Head of CE

AXA Hong Kong

Michelle Shiers

Chief CS Officer

Telstra

Anne Lee

Executive GM

China CITIC Bank International

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: CRE Leadership in Customer Experience Transformation and Innovation for Customer Satisfaction & Loyalty Enhancement

Mr. Paul Carson, Chief Operating Officer, AXA Hong Kong

Mr. Sudesh Thevasenabathy, Head of Customer Experience, AXA Hong Kong

Topic: Customer Centric Culture – Enabling Change from Within

Ms. Michelle Shiers, Chief Customer Service Officer, Telstra

Ms. Anne Lee, Executive General Manager, China CITIC Bank International Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

The Hub, 15/F Vertical Square, 28 Heung Yip Road, Wong Chuk Hang, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AXA Hong Kong

 

CRE & CSQS ROUNDTABLE

Shenzhen September 22, 2016 2:30pm-5:30pm

Press Release

Theme: Internet+ O2O AR Customer Experience Leadership Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Elizabeth Lee
Director
UFH Customer Services

Maggie Zhang

General Manager

Regus

Li Pei Jiang

GM

HTC Biyadi


Kingenter Wang
Executive Director
Hui Cheng 
Commercial Service

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ O2O AR Customer Experience Leadership Transformation Innovation

Mrs. Elizabeth Lee, Director, UFH Customer Services

Ms. Maggie Zhang, General Manager, Regus

Mr. Li Pei Jiang, General Manager, Heng Tai Chang Biyadi Vehicle Sales Service Company Limited

Mr. Kingenter Wang, Executive Director, Hui Cheng Commercial Service Development

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山区海德三道126号卓越后海中心14楼

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: China Life Science Holding Group

 

CRE & CSQS ROUNDTABLE

Hong Kong August 25, 2016 2:30pm-5:30pm

Press Release

Theme: Internet+ AR Customer Experience Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Alexander Chan

Senior Director

HKU SPACE

Debby Chan

Director

Fuji Xerox (Hong Kong)

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ AR Customer Experience Transformation Innovation

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE Institute of China Business

Topic: Enhancing Customer Experience Through Digital Innovation

Ms. Debby Chan, Director, External Affairs and Operations Support, Fuji Xerox (Hong Kong) Limited
Topic: Best Practice on Customer Loyalty through CSR, Customer Experience Innovation & O2O Innovation

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

ADC303, 3/F, Admiralty Centre, 18 Harcourt Road, Hong Kong (access via the shopping arcade escalators through Exit A, Admiralty MTR Station)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: HKU SPACE Executive Academy

 

CRE & CSQS ROUNDTABLE

Shanghai August 23, 2016 2pm-5pm

Press Release

Theme: Internet+ AR Customer Experience Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Bella Chhoa

Associate Director

Hang Lung Properties


Cai Dong Shing
General Secretariat
Shanghai HSE Association

Ric Sun

CS Development Manager

DHL-Sinotrans

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ AR Customer Experience Transformation Innovation

Ms. Bella Chhoa, Associate Director - Corporate Affairs, General Counsel and Company Secretary, Hang Lung Properties Limited

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Mr. Cai Dong Shing, General Secretariat, Shanghai Association of Health, Safety, Environment

Mr. Ric Sun, Customer Service Development Manager, DHL-Sinotrans International Air Courier Ltd.

Ms. Kathy Luk, Senior Customer Service Manager, Hang Lung Properties Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

上海市虹桥路1号港汇恒隆服务式公寓7楼会所

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties Limited

 

CRE & CSQS ROUNDTABLE

Beijing August 22, 2016 2pm-5pm

Press Release

Theme: Internet+ AR Customer Experience Transformation Innovation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Frank Liu

Users Service Director

Lenovo Services

Mike Mi
President 
ACCB

Liu Yan Jun

Vice President

ACCB

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Internet+ AR Customer Experience Transformation Innovation

Mr. Frank Liu, Lenovo Clustering Users Service Director, Lenovo Services

Topic: Application of User Feedback Mechanism in Lenovo Services

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Mr. Changhua Li, Senior Managing Partner, Gartner

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

北京市海淀区创业路8号群英科技园2号楼黄埔会议室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Levono Services

 

CRE & CSQS ROUNDTABLE

Singapore August 16, 2016 2pm-5pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Keeve Tan

VP, Commodity Trading

UOB Group

Nabendu Misra

Digital Banking Manager

Standard Chartered Bank

Sumit Ramchandani

MD

Lion & Lion Digital Agency

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Mr. Nabendu Misra, Digital Banking Manager, Standard Chartered Bank

Topic: Digital transformation, revolutionizing & re-defining the customer experience of 2020

Mr. Subir Chandra, Senior VP- T&O-COO office, DBS Bank

Topic: Employee journey and customer journey roadmap

Mr. Keeve Tan, VP, Commodity Trading Firms & Corporates, UOB Group

Mr. Sumit Ramchandani, Managing Director, Lion & Lion Digital Agency

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from Singapore, China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Diamond Room, Level 5, 1 Tai Seng Drive, DHL Air Express Centre, Singapore 535215

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DHL Express (Singapore) Pte Ltd

 

CRE & CSQS ROUNDTABLE

Hong Kong July 21, 2016 2:30pm-5:30pm

Press Release

Theme: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Bella Chhoa

Associate Director

Hang Lung Properties

Alexander Chan

Senior Program Director

HKUSPACE

Sudesh Thevasenabathy

Head of Customer Experience

AXA Hong Kong

Andrew Wong

Senior Web Master

Hong Kong Telecom

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge

Topic: Innovation Customer Experience Strengthen Future CRE Consumer Loyalty

Ms. Bella Chhoa, Associate Director - Corporate Affairs, General Counsel and Company Secretary, Hang Lung Properties Limited

Topic: International Customer Experience Innovation and Employee Engagement with Leadership Effectiveness

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKUSPACE

Mr. Sudesh Thevasenabathy, Head of Customer Experience, AXA China Region Insurance Company Limited

Mr. Andrew Wong, Senior Web Portal Manager, Hong Kong Telecom

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

28/F Standard Chartered Bank Building, 4 Des Voeux Road Central, Central, Hong Kong

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hang Lung Properties Limited

 

CRE & CSQS ROUNDTABLE

Guangzhou April 26, 2016 2:30pm-5:30pm

Press Release

Theme: Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Centers

Speaker & Panelists:

Jason Chu
Chairman
APCSC

Samuel Chan

Customer Care Director

DYXnet Group

Prima Chan

Brand Development Director

Anlai Communication

Emily Ho

Contact Center Manager

DHL-Sinotrans

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Centers

Mr. Samuel Chan, Customer Care Director, DYXnet Group

Ms. Prima Chan, Brand Development Director, Anlai Communication

Ms. Emily Ho, Contact Center Manager, DHL-Sinotrans International Air Courier Ltd.

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

廣州市越秀區德政北路538號達信大廈13層

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DYXnet Group

 

CRE & CSQS ROUNDTABLE

Kuala Lumpur April 20, 2016 2:30pm-5:30pm

Press Release

Theme: Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Troy Barnes

Head of Customer Experience

AIA Bhd.

Kannan Rajaratnam

Head of Customer Experience

ZALORA Group

Jo Anne Ng, PJK/BKM
Certified Coach
previous CRE Awards CRM Director of the Year

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Future CRE Consumers, BPO Businesses, O2O Retailers, CS Centers

Mr. Troy Barnes, Head of Customer Experience, AIA Bhd.

Topic: AIA Bhd.'s Customer Experience Management Strategy

Mr. Kannan Rajaratnam, Head of Customer Experience (Malaysia, Singapore, Hong Kong & Taiwan), ZALORA Group

Ms. Jo Anne Ng, PJK/BKM, Certified Coach & previous CRE Awards CRM Director of the Year

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Malaysia, Singapore, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Level 7 (Vibrant Room), Menara AIA, 99 Jalan Ampang, 50450 Kuala Lumpur

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: AIA Bhd.

 

CRE & CSQS ROUNDTABLE

Shenzhen April 15, 2016 2:30pm-5:30pm

Press Release

Theme: Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Paul Su
GM

TCL Multimedia Oversea

Contact Center

Li Pei Jiang

GM

HTC Biyadi

Rover Xia

Senior Manager

Samsung

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Attract, Retain & Engage Customers with Innovative Customer Experience Strategies

Mr. Paul Su, General Manager, TCL Multimedia Oversea Contact Center

Topic: "Service +, Internet +" Double + Service Strategy

Mr. Li Pei Jiang, General Manager, Heng Tai Chang Biyadi Vehicle Sales Service Company Limited

Mr. Rover Xia, Senior Manager, Customer Service, Samsung

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Taiwan, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市南山區中山園路1001號國際E城D4棟TCL多媒體大廈11樓1-2室

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: TCL Online Services, Inc.

 

CRE & CSQS ROUNDTABLE

Taipei April 11, 2016 2:30pm-5:30pm

Press Release

Theme: Attract, Retain & Engage Customers with Innovative Customer Experience Strategies

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Liu Li Zong

President

Chinese Society for Quality

Shiau Yea Jou

President

Chinese Society for Quality

Liu Guang Sheng

Consulant

Chinese Society for Quality

Michael Sung

Chief Consultant

HyWeb

 

Samuel Yuan

Vice President

Far Eastone Telecommunications

Jacky Gao

Senior Director

Taiwan Star Telecom

Alison Lee

CS Development Manager

DHL Express Taiwan

Teresa Lin,

AVP

AIG Taiwan Insurance Co., Ltd

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Attract, Retain & Engage Customers with Innovative Customer Experience Strategies

Mr. Liu Li Zong, President, Chinese Society for Quality

Mr. Liu Guang Sheng, Consultant, Chinese Quality for Quality

Mr. Shiau Yea Jou, Committee Member, Chinese Society for Quality

Mr. Michael Sung, Chief Consultant, HyWeb

Topic: 數位金融新趨勢,虛實整合的行動生態系

Mr. Samuel Yuan, Vice President, Far Eastone Telecommunications Co., Ltd.

Mr. Jacky Gao, Senior Director, Customer Service, Taiwan Star Telecom Corporation Limited

Ms. Teresa Lin, AVP, Contact Center, AIG Taiwan Insurance Co., Ltd

Ms. Alison Lee, Customer Service Development Manager, DHL Express Taiwan

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Taiwan, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

臺北市羅斯福路二段75號9樓

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Chinese Society for Quality

 

CRE & CSQS ROUNDTABLE

Manila April 5, 2016 2:30pm-5:30pm

Press Release

Theme: Future CRE Consumers, BPO Businesses, O2O Retailers, Contact Center

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Erwin Lawrence

Director

TCL Online Services

Katrina Falceso

Training and Call Quality Manager

TCL Online Services

Reynaldo Lugtu

Chairman

ThincOffice Inc

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle

Mr. Erwin Lawrence, Director, TCL Online Services, Inc.

Topic: TCL Manila Contact Center Operations Performance Improvement Business Case

Ms. Katrina Santos Falceso, Training and Call Quality Manager, TCL Online Services, Inc.

Mr. Reynaldo Lugtu, Chairman, ThincOffice Inc

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Philippines, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

Bristol Show Suites, 115 Corporate Avenue Filinvest City Alabang Muntinlupa

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: TCL Online Services, Inc.

 

CRE & CSQS ROUNDTABLE

Hong Kong March 18, 2016 9:30am-12:30pm

Press Release

Theme: Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Alexander Chan

Senior Director

HKU SPACE

Mandy Chan

General Manager

HAGSL

Cecilia Ng

Assistant Manager

HKGSL

Isis Chung

Supervisor, Quality, Safety & Security

HKGSL

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Future CRE Consumers, Businesses, O2O Retailers, Travelers Lifestyle

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE Institute of China Business

Topic: Business Thinking in Customer Service Design

Ms. Mandy Chan, General Manager, Hong Kong Aviation Ground Services Limited (HKGSL)
Ms. Cecilia Ng, Assistant Manager, Ticketing Services & Operations Administration, HKGSL
Ms. Isis Chung, Supervisor, Quality, Safety & Security, HKGSL

 

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

12/F, Airport Freight Forwarding Centre, 2 Chun Wan Road, Chek Lap Kok, HK

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hong Kong Aviation Ground Service Limited

 

CRE & CSQS ROUNDTABLE

Shanghai March 4, 2016 2:00pm-5:00pm

Press Release

Theme: How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

Speaker & Panelists:

Jason Chu

Chairman

APCSC


Cai Dong Shing
General Secretariat
Shanghai HSE Association


Sun Hao

DHL

Global Development Manager


Jin Lili
Vice General Secretariat

Shanghai Zeda

Institute of Education

Ding Weiguo
General manager
Shanghai Zeda Business

Consultant

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
How to Attract, Retain and Engage Customers
through Innovative Customer Experience Strategies

Mr. Cai Dong Shing, General Secretariat, Shanghai Association of Health, Safety, Environment

Mr. Sun Hao, Global Development Manager,DHL

Mr. Jin Lili, Vice General Secretariat, Shanghai Zeda Institute of Education

Ding Weiguo, General manager, Shanghai Zeda Business Consultant Company

 

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

上海市徐汇区肇嘉浜路500号好望角酒店宏章厅

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Shanghai Association of Health, Safety, Environment

 

CRE & CSQS ROUNDTABLE

Beijing March 1, 2016 2:00pm-5:00pm

Press Release

Theme: How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Gwen Wang

CS Director

DHL-Sinotrans

Mark Gao

Key Account Manager

DHL-Sinotrans

Mike Mi
President 
ACCB

Li Chang Hua

Senior Partner

Gartner

Liu Yan Jun

Vice President

ACCB

Ace Zhang

CS Director

He Li Jia

Wency Wu

Senior Manager

AIA Beijing

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

Ms. Gwen Wang, Vice President, Customer Service, DHL-Sinotrans International Air Courier Ltd.

Mr. Mark Gao, Key Account Support Manager, DHL-Sinotrans International Air Courier Ltd.

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Mr. Changhua Li, Senior Managing Partner, Gartner

Mr. Liu Yan Jun, Vice President, Academy of Contact Center and BPO (ACCB)

Mr. Ace Zhang, Customer Service Director, He Li Jia

Ms. Wency Wu, Senior Manager, Customer Service, AIA Company Limited Beijing Branch

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from China, Hong Kong, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

中国北京经济开发区荣华南路18号总部大楼1层北京厅

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: DHL-Sinotrans International Air Courier Ltd.

 

CRE & CSQS ROUNDTABLE

Hong Kong January 30, 2016 2:00pm-5:00pm

Press Release

Theme: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Speaker & Panelists:

Jason Chu

Chairman

APCSC

Alexander Chan

Senior Director

HKU SPACE

Teddy Ko

Country Director

SingTel

Eric Kong

Executive

GTS Digital Sales

IBM Greater China

Michelle Shiers

Chief Customer Officer

Telstra

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
How to Attract, Retain and Engage Customers with CRE Leadership and Innovation in 2016

Dr. Alexander Chan, Senior Programme Director/College Principal Lecturer, HKU SPACE Institute of China Business

Topic: New Service Opportunities in the Age of Internet of Things (IOT)

Mr. Teddy Ko, Country Director, Singapore Telecom Hong Kong Limited

Topic: How Singtel WiFi as a Service enhance your customer experience nowadays?

Mr. Eric Kong, Executive, GTS Digital Sales, IBM Greater China

Mrs. Michelle Shiers, Chief Customer Service Officer, Telstra

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

ADC 306, 3/F, Admiralty Centre, 18 Harcourt Road, Hong Kong (access via the shopping arcade escalators through Exit A, Admiralty MTR Station)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: HKU SPACE Institute of China Business
Supporting Organization: Hong Kong Computer Society

 

CRE & CSQS ROUNDTABLE

Shenzhen January 8, 2016 2:00pm-5:00pm

Press Release

Theme: Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Speaker & Panelists:

Jason Chu

Chairman

APCSC


Kingenter Wang
Executive Director
Hui Cheng 
Commercial Service 

Mike Mi
President 
ACCB

 

 

Speaker & Panelists:

Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Topic:
Internet+ CRE Share Experience Economy for Win-Win-Win Cooperation

Mr. Kingenter Wang, Executive Director, Hui Cheng Commercial Service Development

Topic: Internet+ Industry and Innovative Services Framework Construction

Mr. Mike Mi, President, Academy of Contact Center and BPO, China CRE Awards Panel of Judges

Mr. Thomas Yip, Managing Director, Seascope Risk Services (Hong Kong) Limited

  •  What are CEO focuses to achieve sustainable performance growth with successful customer experience management in the new economy?

  • How to create more business, products and service mobile O2O opportunities?

  • What are the strategic CRE initiatives from different Industry Leaders and immediate past CRE Awards winners?  

  • Business Innovation model from Hong Kong, China, Asia Pacific and Western World

  • How do Customer Experience, Technology and Corporate Social Responsibility create strategic value in the current business environment?

Venue: 

深圳市宝安区和平路74号金銮国际商务大厦25楼(龙华线清湖站C出口)

Organizer:

Asia Pacific Customer Service Consortium

Co-Organizer: Hui Cheng Commercial Service Development
© 1998 - 2018 Asia Pacific Customer Service Consortium