|
CRE
& CSqs
roundtable
HONG Kong
16
DECEMBER, 2011
2:30pM-5:30PM
Theme:
Social Networking
Business & 1 to 1
Marketing
|
Jason Chu,
Chairman
of APCSC
Malou Caluza,
Chief Network Services,
QNet Ltd. |
Hong Kong CRE & CSQS Roundtable on December 16, 2011
Speaker
& Panelists:
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Topic:
Social
Networking Business & 1 to 1 Marketing
Ms. Malou Caluza, Chief Network Services, QNet
Ltd.
Topic:
Driving
Customer Service Excellence within the entire
Organization
Other speakers and panelists will be confirmed
soon.
-
What are CEO focuses
to achieve sustainable growth?
-
How to create better
social networking business?
-
What are the
strategic CRE initiatives from different
Industry Leaders?
-
What are some
exemplary service innovations and experiences?
-
How do Social
Media/CRM/PR/Research create strategic value in
the current business environment?
|
|
Venue: |
12/F Jubilee Centre, 18 Fenwick Street, Wan Chai,
Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
QNet Ltd.
|
Shenzhen
21
November, 2011
2:30pM-5:30PM
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World-B2B
Marketing
|
Topic:
Speaker &
Panelists:
|
Strategic CRE: Social CRM and Customer
Perception
|
Jason Chu
Chairman of APCSC
|
Liao Dai Li
Vice Chairlady and
Chief Secretary
Shenzhen Contact Centre Association
|
Ivan Wong
Director
AEON Information Service (Shenzhen) Co., Ltd.
|
Rockey Pan
Call Center Business Development Director DYXnet
|
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Ms. Liao Dai Li ,
Vice Chairlady and Chief Secretary, Shenzhen
Contact Centre Association
Mr. Ivan Wong,
Director, AEON
Information Service (Shenzhen) Co., Ltd.
Mr. Rockey Pan,
Call Center
Business Development Director,
DYXnet
 |
|
Venue: |
深圳市罗湖区嘉宾路4028号太平洋商贸大厦B座23楼 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
AEON Information Service (Shenzhen) Co., Ltd.
|
|
Shanghai
17
October, 2011
1:30pM-4:30PM
Theme:
Strategic Customer
Relationship Excellence in the
Changing Business World
|
Topic:
Speaker &
Panelists:
|
Strategic CRE: Social CRM and Customer
Perception
|
Betty Liang
Area Customer Service Manager,
DHL-Sinotrans
|
Boone Chen
Country Manager,
Avazu Inc. |
Alex Shen
eMarketing Director
Selligent |
Yan
Lee
Chief Executive Officer,
Buzzinate |
Mr. Jason Chu , Chairman, APCSC, CRE Awards Panel of Judge
Ms.
Betty Liang ,
Area Customer
Service Manager, EA CSD, DHL-Sinotrans International
Air Courier Ltd.
Mr. Boone Chen,
Country
Manager China, Avazu
Mr. Alex Shen ,
eMarketing Director, Selligent
Mr. Yan Lee ,
Chief Executive Officer, Buzzinate
 |
|
Venue: |
303
Ji'nian Lu, Hong Kou Qu, Shanghai, China |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
DHL-Sinotrans Int'l
Air Courier Ltd.
|
|
CRE
& CSqs
roundtable
Hong Kong
14
October, 2011
2:30pM-5:30PM
Theme:
Strategic CRE: Social CRM and Customer Perception
|
Topic:
Speaker &
Panelists:
|
Strategic CRE: Social CRM and Customer
Perception
|
Jason Chu
Chairman of APCSC
|
S. K. Kung
Senior Customer Supplies Engineer, The Hongkong
Electric Co., Ltd. |
Jason Leung Manager, New Media Strategy, Computancy Limited |
S. T. Chow
General Manager,
Hopewell Property
Management Co., Ltd. |
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
Mr. S. K. Kung , Senior Customer Supplies
Engineer, The Hongkong Electric
Co., Ltd.
Mr. Jason Leung , Manager, New Media Strategy, Computancy Limited
Mr. S. T. Chow ,
General Manager, Hopewell Property Management
Co., Ltd.
Mr. Raymond Choi,
Chief Customer Service Engineer, The Hongkong
Electric Co., Ltd.
-
What are CEO focuses
to achieve sustainable growth?
-
What are the growing
successes of Social CRM and Leadership in both customer/employee
engagement?
-
How to create better
customer perception?
-
What are the strategic
CRE initiatives from different Industry Leaders? -
How do Social
Media/CRM/PR/Research create strategic value in the
current business environment?
Digital and Creative Initiatives
 |
|
Venue: |
M/F Electric
Center, 28 City Garden Road, North Point, Hong
Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
The Hongkong Electric Co., Ltd.
|
|
CRE
& CSqs
roundtable
Hong Kong
2
September, 2011
2:30pM-5:30PM
Theme: Strategic Customer
Relationship Excellence in the
Changing Business World
|
Topic:
Speaker &
Panelists:
|
Strategic Customer
Relationship Excellence in the Changing Business World
|
Jason Chu,
Chairman of APCSC
|
Elaine Chan,
General Manager & Director
of
iGen6 New
Media Company Limited
|
Shirley Tang,
General Manager of Hopewell Real Estate Agency
Ltd |
Mr. Jason Chu, Chairman, APCSC, CRE Awards
Panel of Judge
Ms. Elaine
Chan, General Manager & Director,
iGen6 New Media Company Limited
Ms. Shirley
Tang, General Manager, Hopewell Real
Estate Agency Ltd
Mr. Jason Leung,
Manager, New Media Strategy, Computancy Limited
-
What are CEO focuses
to achieve sustainable growth?
-
How to create more
business opportunities?
-
What are the strategic
CRE initiatives from immediate past CRE Awards
winners?
-
What are some exemplary
service innovations from HK and China?
How do Social
Media/CRM/PR/Research create strategic value in the
current business environment?
 |
|
Venue: |
Hopewell Conference Centre, 60/F Hopewell
Centre, 183 Queen’s Road East, Hong Kong |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
Hopewell Holdings Limited
|
CRE
& CSqs
roundtable
SINGAPORE
17 AugusT, 2011
2:30pM-5:30PM
Theme: Strategic Customer
Relationship Excellence in the
Changing Business World
|
Topic:
Speaker &
Panelists:
|
Strategic Customer
Relationship Excellence in the Changing Business World
|
Jason Chu,
Chairman of APCSC
|
Craig Law-Smith
Co-founder of
En-gage
|
El Lee
Associate
Director of Financial PR |
Brans Ong,
CEO, APF Group |
Kenny Tay, Managing Director, Venture
Platform |
Mr. Jason Chu, Chairman, APCSC, CRE Awards
Panel of Judge
Mr. Craig Law-Smith, Co-founder, En-gage
Mr. Brans Ong, CEO, APF Group Pte Ltd
Mr. Kenny Tay,
Managing Director, Venture Platform Pte Ltd
Mr. El Lee,
Associate Director of Financial PR
Mr. Patrick Liew,
CEO, HSR Property Group
Mr. Kamal Samuel, Director of Financial PR
-
What are CEO focuses
to achieve sustainable growth?
-
How to create more
business opportunities?
-
What are the strategic
CRE initiatives from immediate past CRE Awards
winners?
-
What are some exemplary
service innovations from HK and China?
How do Social
Media/CRM/PR/Research create strategic value in the
current business environment?
 |
|
Venue: |
Quality Training Room, HSR Building, 3 Lorong 6 Toa Payoh, Singapore
319378 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
APF Group Pte Ltd
|
CRE
& CSqs
roundtable
Kuala Lumpur
12
AugusT, 2011
10:00AM-1:00PM
Theme: Strategic Customer
Relationship Excellence in the
Changing Business World
|
Topic:
Speaker &
Panelists:
|
Strategic Customer
Relationship Excellence in the Changing Business World
|
Jason Chu,
Chairman of APCSC
|
Amir Firdaus Abdullah,
CEO of Gleneagles Kuala Lumpur |
Kym Wong,
Founder and CEO, Raydar Research |
Shu-Tze Tan, Director, Consulting Solutions,
Right Management |
Anthony Raja
Devadoss,
VP, APAC |
Mr. Jason Chu, Chairman,
APCSC, CRE Awards Panel of Judge
Mr.
Amir Firdaus Abdullah,
CEO, Gleneagles Kuala Lumpur
Mr. Kym Wong,
Founder and CEO, Raydar Research
Ms. Shu-Tze Tan,
Director, Consulting Solutions, Right Management
Mr. Anthony Raja Devadoss,
Vice President, APAC for Outsourcing and
Consulting Group
-
What are CEO focuses
to achieve sustainable growth?
-
How to create more
business opportunities?
-
What are the strategic
CRE initiatives from immediate past CRE Awards
winners?
-
What are some exemplary
service innovations from HK and China?
How do Social
Media/CRM/PR/Research create strategic value in the
current business environment?
 |
|
Venue: |
2nd Floor, Boardroom,
Gleneagles Kuala Lumpur, 286 Jalan Ampang, 50450
Kuala Lumpur, Malaysia |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Co-Organizers:
|
Gleneagles Kuala
Lumpur |
CSqs
roundtable
taizhou
april
15, 2011
2:30pm-5:00pm
Theme:
Strategic Assessment and Integration
of Customer Communication Channels
|
Mr. Jason Chu,
Chairman of APCSC
Ms. Zhang Jinghui
(张晶辉女士)
|
Topic:
|
Strategic Assessment and
Integration of Customer Communication Channels
|
|
Speaker &
panelist:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
张晶辉女士，中国电信浙江分公司10000号台州区域中心经理 |
|
Panel
discussion questions: |
-
What is your view of the social
media network (SMN) in improving customer relationship?
-
What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
-
Will SMN become an important marketing,
communication, customer service channel in your organization?
-
How would SMN impact and extend your corporate
image and branding?
-
How will Smart Phones and SMN change Customer
Service channels with both opportunities and challenges?
-
How to build a customer-centric culture with SMN?
-
How
to critically assess the current customer communication channels in the new
digital world?
|
|
|
 |
|
Venue: |
浙江省台州市市府大道658号 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
China Telecom |
CSQS ROUNDTABLE
fuzhou
april
8, 2011
2:30pm-5:00pm
Theme:
Strategic Assessment and Integration
of Customer Communication Channels
|
Mr. Jason Chu,
Chairman of APCSC
Ms. Wei Jiuping
(危九平女士)
Ms. Peng Lan
(彭嵐女士)
|
Topic:
|
Strategic Assessment and
Integration of Customer Communication Channels
|
|
Speaker &
panelist:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
危九平女士，中国太平洋人寿保险福州分公司运营负责人
彭岚女士，中国太平洋人寿保险福州分公司顾客服务经理 |
|
Panel
discussion questions: |
-
What is your view of the social
media network (SMN) in improving customer relationship?
-
What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
-
Will SMN become an important marketing,
communication, customer service channel in your organization?
-
How would SMN impact and extend your corporate
image and branding?
-
How will Smart Phones and SMN change Customer
Service channels with both opportunities and challenges?
-
How to build a customer-centric culture with SMN?
-
How
to critically assess the current customer communication channels in the new
digital world?
|
|
|
 |
|
Venue: |
福建省福州市鼓楼区云一北路558号 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
China Pacific Life
Insurance Co., Ltd. |
CSQS ROUNDTABLE
Taipei march
29, 2011
2:30pm-5:00pm
Theme:
Strategic Assessment and Integration
of Customer Communication Channels
|
Mr. Jason Chu,
Chairman of APCSC
Ms. Joe Wu
(吳秋華女士)
|
Topic:
|
Strategic Assessment and
Integration of Customer Communication Channels
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
吳秋華女士,中華電信總公司客服處第一科科長
|
|
Panel
discussion questions: |
1. What is your view of the social
media network (SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
3. Will SMN become an important marketing,
communication, customer service channel in your organization?
4. How would SMN impact and extend your corporate
image and branding?
5. How will Smart Phones and SMN change Customer
Service channels with both opportunities and challenges?
6. How to build a customer-centric culture with
SMN?
7. How
to critically assess the current customer communication channels in the new
digital world?
|
|
|
 |
|
Venue: |
臺北中正區信義路一段21之3號 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
Chunghwa Telecom Co.,
Ltd. |
CSQS ROUNDTABLE
shanghai & BEIJING March
22,
25, 2011
2:30pm-5:00pm
Theme:
Strategic Assessment and Integration
of Customer Communication Channels
|
Mr. Jason Chu,
Chairman of APCSC
Ms. Liang Yue
(梁越小姐)
Mr. Rong Wei
(荣伟先生)
|
Topic:
|
Strategic Assessment and
Integration of Customer Communication Channels
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
梁越小姐,中外运敦豪区域客户服务经理
荣伟先生,中外运-敦豪东方区电子商务经理
|
|
Panel
discussion questions: |
1. What is your view of the social
media network (SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
3. Will SMN become an important marketing,
communication, customer service channel in your organization?
4. How would SMN impact and extend your corporate
image and branding?
5. How will Smart Phones and SMN change Customer
Service channels with both opportunities and challenges?
6. How to build a customer-centric culture with
SMN?
7. How
to critically assess the current customer communication channels in the new
digital world?
|
|
|
 |
|
Venue: |
上海市虹口区纪念路303号 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
DHL – SINOTRANS
Internation Air Courier Ltd. |
CSQS ROUNDTABLE
jINAN March
24, 2011
10:00Am-12:00pm
Theme:
Strategic Assessment and Integration
of Customer Communication Channels
|
Mr. Jason Chu
Chairman of APCSC
|
Topic:
|
Strategic Assessment and
Integration of Customer Communication Channels
|
|
Speaker:
|
Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of
Judge
|
|
Panel
discussion questions: |
1. What is your view of the social
media network (SMN) in improving customer relationship?
2. What is the trend of adopting SMN in your
organization? in your own industry? in your own country?
3. Will SMN become an important marketing,
communication, customer service channel in your organization?
4. How would SMN impact and extend your corporate
image and branding?
5. How will Smart Phones and SMN change Customer
Service channels with both opportunities and challenges?
6. How to build a customer-centric culture with
SMN?
7. How
to critically assess the current customer communication channels in the new
digital world? |
|
|
 |
|
Venue: |
山东省济南市腊山北路18号 |
|
Organizer: |
Asia Pacific Customer Service
Consortium |
|
Supporting
Organization: |
China Mobile
Communications Corporation |
|
|
