Salutation

	Customer Relationship Excellence - Outstanding Achievement*		Corporate Environmental & Social Leadership of the Year**
	Corporate Health and Safety Achievement of the Year**		Customer Loyalty Program of the Year
	Global Support Services of the Year		Customer Satisfaction Quality System of the Year
	Contact Center of the Year		People Development Program of the Year
	Customer Service Center of the Year		Best Customer Experience Management of the Year
	Outsourcing Team of the Year		Innovative Technology of the Year
	Field Support Team of the Year		High Speed Customer Service of the Year
	Integrated Support Team of the Year		Mission Critical Support Service of the Year
	Corporate Service Team of the Year		Best Use of Technology of the Year
	Consumer Relationship Marketing Service of the Year		Public Service of the Year
	Best Use of Knowledge Management of the Year		Service Portal of the Year

*Please kindly note that in order to apply for the “CRE Outstanding Achievement” you will need to enroll in at least 3 other corporate categories to ensure comprehensive assessment to reflect the Outstanding Achievement.

**Applicants need to apply for 1 additional CRE Awards Corporate Category in order to apply for the specific categories.

As CSQS is an essential requirement in the CRE Awards assessment process, all the partcipants are required to attend Certified Customer Service Analyst & Auditor (CCSA) program to implement and comply with CSQS for the CRE Awards assessment criteria.

Individual Categories

	CEO of the Year		CRM Director of the Year
	CRM Manager of the Year		Customer Service Manager of the Year (Contact Center)
	Customer Service Manager of the Year (Service Center)		Customer Service Team Leader of the Year (Contact Center)
	Customer Service Manager of the Year (Technical Center)		Customer Service Team Leader of the Year (Service Center)
	Customer Service Professional of the Year (Contact Center)		Customer Service Team Leader of the Year (Technical Center)
	Customer Service Professional of the Year (Technical Center)		Customer Service Professional of the Year (Service Center)

Your Details

Salutation

Name

Title

Company

Phone

Fax

Address

Country

Payment Method

Cheque (Crossed cheques should be made payable to Asia Pacific Customer Service Consortium Limited)

Telegraphic Transfer

Please kindly make payment in HK$ to the following account:-
Account Name: Asia Pacific Customer Service Consortium Limited
Account Number: 204-0-011740
Hang Seng Bank Limited, 83 Des Voeux Road, Central, Hong Kong

Schedule of Fees
Category
Customer Relationship Excellence Awards (Corporate)	HK$15,500
Additional Corporate Categories (per)	HK$7,750
Customer Relationship Excellence Awards (Individual)	HK$1,550
Once enrolled, no refund will be given.

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