Customer Relationship Excellence Awards

Overview of Awards Process

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Open for Applications

Applications and Nomination can be submitted online or by fax

Application Deadline

31th December 2010

Self Assessment Questionnaire

Participants must complete a comprehensive self assessment questionnaire

Business Case Presentations

Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members

Stage One Screening

Stage One shortlist of applicants are notified

Mystery Call

Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made

Stage Two Screening - CSQS Onsite Assessment

Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details

Public Webvoting

General public and customers of the participating organizations will have the opportunity to vote for their CRE company.

Winner Selection

Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.

CRE Awards Dinner Ceremony and Trophy Presentation

Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony

Press Release & Publication of Newspaper Supplements

Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies

Kerry Logistics - People Development Program of the Year 2009 (Logistics)

Henderson Land Group Property Management Department (Hang Yick and Well Born)

- Corporate Environmental & Social Leadership of the Year 2009 (Property Management)

2009 Customer Relationship Excellence Winner Statement:

“Henderson Land Group Property Management Department – Well Born Real Estate Management and Hang Yick Properties Management are honoured to be awarded ‘Corporate Environmental & Social Leadership of the Year’ and ‘Customer Service Center of the Year’ presented by the Asia Pacific Customer Service Consortium. The achievement has fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.”

Mr. Suen Kwok Lam, MH, Managing Director

Henderson Land Group