Customer Relationship Excellence Awards 2010
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Overview of Awards Process

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1

Open for Applications

Applications and Nomination can be submitted online or by fax
2

Application Deadline

  31th December 2010
3

Self Assessment Questionnaire

  Participants must complete a comprehensive self assessment questionnaire
4

Business Case Presentations

Award Participants have the opportunity to present their business case at the Customer Loyalty Award Forum that is only open to the participants of the CRE Awards and APCSC corporate members
5

Stage One Screening

Stage One shortlist of applicants are notified
6

Mystery Call

Mystery calls will be made to the participating organizations. For service centers, mystery visits will be made, and for confidential centers, a site visit will be made
7

Stage Two Screening - CSQS Onsite Assessment

Applicants’ data, self assessment, mystery call findings with onsite assessment will be referenced to the Customer Service Quality Standard (CSQS) to establish use of Best Practices. Site visit Q&A Session to double check and clarify self assessment details
8

Public Webvoting

General public and customers of the participating organizations will have the opportunity to vote for their CRE company.
9

Winner Selection

Winners are selected based on the above balanced score card assessment results by the Judging Panel of experts.
10

CRE Awards Dinner Ceremony and Trophy Presentation

Trophies and certificates will be awarded to the winners at the CRE Awards Dinner Ceremony
11

Press Release & Publication of Newspaper Supplements

Winners will be invited to contribute and support a special newspaper supplement. Interview opportunity would be provided to the winning companies

Kerry Logistics - People Development Program of the Year 2009 (Logistics)

Henderson Land Group Property Management Department (Hang Yick and Well Born)

- Corporate Environmental & Social Leadership of the Year 2009 (Property Management)


2009 Customer Relationship Excellence Winner Statement:

 “Henderson Land Group Property Management Department – Well Born Real Estate Management and Hang Yick Properties Management are honoured to be awarded ‘Corporate Environmental & Social Leadership of the Year’ and ‘Customer Service Center of the Year’ presented by the Asia Pacific Customer Service Consortium. The achievement has fully manifested our continuous commitment to strive for excellence in premium property management services. It is not only served as a proof of customer’s recognition, but also a great encouragement to motivate us to attain even better performance.”

Mr. Suen Kwok Lam, MH, Managing Director

 Henderson Land Group

© 1998 - 2009 Asia Pacific Customer Service Consortium