The Asia Pacific Customer Service Consortium was founded in January 1998 to mobilize the government, universities, and the business community to facilitate the continuous enhancement of customer service in Asia Pacific.

With increasing growth in the financial, telecom and tourism industry, there is an ever increasing emphasis on service quality. Customer service issues in customer service center, technology and management; retention, motivation, training and development of customer service staff; customer loyalty and retention and many others are becoming increasingly important and more so challenging with higher customer demand. That is why many corporations are interested in joining as members in the consortium effort. Their vision, and ours, is to build the major cities of Asia as a premier service center.

Our organisation is the first cross industries consortium of leading corporations in the region that focuses on customer service.

We believe that leading companies in different industries can and should:

• Learn from one another
• Pool resources to innovate where no one has yet found an acceptable solution

Objectives
We provide a better understanding & continuous enhancement of good customer service by:

• Conducting research and development studies specific to members' needs
• Providing the infrastructure for learning
• Organizing meaningful events

Our ultimate mission is to:

• Elevate the customer service quality across Asia
• Make Asia a better place to live and do business
  

CHUNGHWA TELECOM CO., LTD. - Best Use of Technology of the Year 2009 (Telecommunications)

TAIPEI CITY GOVERNMENT -

Public Service of the Year 2009 (Government)

2009 Customer Relationship Excellence Winner Statement:

“On behalf of the Taipei City Government, I would like to first express my utmost appreciation to the Asia Pacific Customer Service Consortium (APCSC) for hosting this ceremony and awarding the 1999 Citizen Hotline in recognition of our effort in achieving customer relationship excellence. Through the evaluation of APCSC, I believe that the public is getting to know how much effort the City Government has pooled together in the field of public service. Also, I would like to thank the government employees and private sector partners of the 1999 Citizen Hotline. Without their selflessness and hard work, we could not have won this award. This honor shall further strengthen our belief—Citizen First and Efficient Governance. We will do our best to provide professional and excellent citizen services for all Taipei citizens and tourists in Taipei. Last but not least, the 2010 Taipei International Flora Expo is to be held from November 6th, 2010 to April 25th, 2011. I sincerely invite you to visit Taipei to enjoy this extravaganza.”

Mr. Yeong-ren Chen, Chairperson, Research, Development and Evaluation Committee of Taipei City Government