The Asia Pacific
Customer Service Consortium was founded in January 1998 to
mobilize the government, universities, and the business
community to facilitate the continuous enhancement of customer
service in Asia Pacific.
With increasing growth in the financial, telecom and tourism
industry, there is an ever increasing emphasis on service
quality. Customer service issues in customer service center,
technology and management; retention, motivation, training and
development of customer service staff; customer loyalty and
retention and many others are becoming increasingly important
and more so challenging with higher customer demand. That is why
many corporations are interested in joining as members in the
consortium effort. Their vision, and ours, is to build the major
cities of Asia as a premier service center.
Our organisation is the first cross industries consortium of
leading corporations in the region that focuses on customer
service.
We believe that leading companies in different industries can
and should:
- Learn from one
another
- Pool resources
to innovate where no one has yet found an acceptable solution
Objectives
We provide a better understanding & continuous enhancement of
good customer service by:
- Conducting
research and development studies specific to members' needs
- Providing the
infrastructure for learning
- Organizing
meaningful events
Our ultimate
mission is to:
- Elevate the
customer service quality across Asia
- Make Asia a
better place to live and do business
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HONG KONG BROADBAND NETWORK LTD. - Call Center of the Year 2005
(Above 500 Seats)
THE HONGKONG ELECTRIC CO., LTD. -
Integrated Support Team of the Year 2005
2005 Customer Relationship Excellence Winner Statement:
We are very honoured to receive this award for our Satisfaction
Management System designed as a continuous service improvement
process to gauge tenants’ satisfaction levels and to identify
areas for improvement. The system has proved to be a valuable
means to capture important feedback on customer expectation. We
are encouraged by the recognition and it is certainly an impetus
for us to continue our efforts in striving for service
excellence.
Mr. Mingo Kwan, Asset Management Director
Hysan Development Company Limited |
