Customer Relationship Excellence Awards 2017
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  CRE Awards Dinner
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winners Presentation
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Register for the Customer Loyalty Award Forum 2018

繁體 | 简体

  Customer Loyalty Award Forum 2018

Business Case Presentation

 

8-9 March 2018 Hong Kong

Customer Relationship Excellence is Your Way Forward!

 

Customer Relationship Excellence Awards 2017 < Business Case Presentation > from market leaders across the Asia Pacific Region.

 Customer Loyalty Award Forum is part of the CRE Leadership Development Program

Learn the successful business cases and best practices from Market Leaders from different industries:

Key LearningS from The International CRE Leaders' Business Case Presentations to:

  • Create Customer Relationship Excellence (CRE) Strategies

  • Learn Best Practices in Global Support, Customer Service & Contact Centers

  • Attract, Engage and Retain Key Customers

  • Develop and Deploy Innovation Technologies and Applications

  • Integrate Cross functional teams to deliver one stop solution

  • Enhance and Motivate Customer Satisfaction & Behavior

  • Innovate and Refine Customer Experience Management

  • Empower, Engage and Lead People & Teams

  • Build Successful Viral and Social CRM Programs

As one of the assessment processes in CRE Awards, The CRE market leaders will have the Business Case Presentation in the Customer Loyalty Award Forum to share about Customer Experience Management, Knowledge Management, Relationship Marketing, Customer Satisfaction, Loyalty, and People Development and Engagement Programs and Strategies for attracting and retaining customers plus more. The market leaders will also share their Customer Service Center and Contact Center performance and Innovation & Technology and the role it plays within their organizations.

Presentation Topics in 2018 Forum (Partial):

  • Hang Lung Service Spirit Scaling New Heights (Hang Lung Properties Limited)

  • Achieving Excellent Customer Service

  • (AIA China Contact Center)
  • AXA Hong Kong's Journey towards Customer Centricity (AXA Hong Kong)

  • China Telecom's world-class Customer Service Center  (China Telecom CTExcel)

  • Go Green with e-Services (The Hongkong Electric Co., Ltd.)

  • Best Customer Experience Management (The Great Eagle Properties Management Co., Ltd.)

  • People Development Program, Employee Engagement Program, Customer Experience Center (CSL Mobile Limited)

  • Service Pre-launch and Technical Upgrade to Transform into One-stop Service Center (China Telecom Global Customer Service Center)

  • Excellent Online Customer Service in Contact Center and CS Center (Shenzhen Gas)

  • CRE Best Practices of Contact Center, People Development Program and Customer Satisfaction Quality System (DHL Express Taiwan)

  • Collaborative Integration and Service Streamline (China Telecom Global Limited)

  • Corporate Environmental Leadership and Customer Relationship Marketing Service (Henderson Land Group Property Management Department (Hang Yick, Well Born & H Privilege))

  • Best Practice towards World-class Customer Service Center (DBS Bank (Taiwan))

  • AIA BHD.'s Customer Experience Management A Case Study (AIA Bhd.)

  • Volume Boost (DHL Express (Hong Kong) Limited)

You can learn their integrated support services on how to measure success and customer satisfaction levels to create a practical road map to both business and customer success for the enterprise by sharing and discussing Business case study. You will also have the opportunity to put questions to the award participants and learn from best practices.

 

 Benefits:

  • The CRE Awards offers the most comprehensive assessment and respected international recognitions in Customer Relationship with international bodies and business leaders' endorsement.

  • The CRE Awards recognition increases and enhances Corporate brand, credibility and image internationally.

  • Learn the latest innovative CRE practices from the World-Class CRE Leaders and stay ahead of the competition.

  • Increase customer perception and confidence in dealing with the organization.

  • Continuous improvement opportunities and benchmarking of the organization's Customer Service efforts through APCSC's CRM Benchmarking program.

  • Benefit greatly from the best practices and critical success factors from the world-class framework outlined in the Customer Service Quality Standard (CSQS).

  • Greater focus on Customer Service and Relationship Excellence throughout the entire organization.

  • Increase morale at all levels of the organization

  • Far-reaching promotions and exposure of winners in the entire region through our international media partners, supporting organizations and news coverage.

You will also have the opportunity to put questions to the award participants and learn from best practices.

Contact Us for Sponsorship Benefits and Exposure at creawardsorg@apcsc.com

Customer Loyalty Award Forum 2017 Photo Gallery                  Press Release ENG/中文

CRE Awards Categories

 

Customer Relationship Excellence - Outstanding Achievement*
Corporate Environmental Leadership of the Year**
Corporate Employer of the Year**
Best Internet+ of the Year
Best Shopping Experience of the Year
Global Support Services of the Year
Contact Center of the Year
Customer Service Center of the Year
Customer Experience Center of the Year
Best Clubhouse of the Year
Outsourcing Service of the Year
Field Support of the Year
Integrated Support of the Year
Corporate Service of the Year
Customer Relationship Marketing Service of the Year
Best Use of Knowledge Management of the Year
 
Corporate Social Responsibility Leadership of the Year **
Best Corporate Brand of the Year
Customer Loyalty Program of the Year
Customer Satisfaction Quality System of the Year
People Development Program of the Year
Best Customer Experience Management of the Year
Employee Engagement Program of the Year
Innovative Technology of the Year
High Speed Customer Service of the Year
Mission Critical Support Service of the Year
Best Use of Technology of the Year
Public Service of the Year
Online Customer Service of the Year
Best Social Media Program of the Year
Customer Engagement Program of the Year

REGISTRATION / NOMINATION

Registration

 

Customer Loyalty Award Forum 2018  - Exclusive Benefit for APCSC Members!

 
  Professional member    
1 Free Entry for each Company    
       
  Corporate member    
2 Free Entry for each Company    
       

Pre-Forum Global Certifications

Certified Contact Center Professional (CCCP)
15-16 March, 2018

Certified Customer Service Professional (CCSP)

15-16 March, 2018

Certificate in Customer Service Management (CCSM), Hong Kong
27 February-2 March, 2018

Certified Telemarketing Supervisor (CTMS)
2
2-23 March, 2018

Certified Customer Service Analyst & Auditor  (CCSA), Hong Kong
27
-28 February, 2018

Certified Customer Service Center Manager (CSCM), Hong Kong

1-2 March, 2018

Certified Contact Center Manager (CCCM), Hong Kong

1-2 March, 2018

Certificate in Customer Service Management (CCSM), Nanjing
27
February-2 March, 2018
Certified Customer Service Analyst & Auditor  (CCSA), Nanjing
19
-20 March, 2018

Certified Contact Center Manager (CCCM), Nanjing

21-22 March, 2018

Participant(s)

Participant 1 Participant 2
Name Name
Company Company
Title Title
Email Email
Phone Phone
Fax Fax
       

Thank you!

 

 

 

 

 

 
1998 - 2018 Asia Pacific Customer Service Consortium