Customer Loyalty Award Forum 2010
Business Case Presentation
25-26 February 2010
Venue: Vision City, Tsuen Wan, Hong Kong
Relationship Excellence is Your Way Forward!
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Customer Relationship Excellence Awards 2009
<
Business Case Presentation > from
market leaders
across the Asia Pacific Region.
Learn the successful business cases and
best practices from
Market Leaders from different industries:
PARTIAL LIST OF CRE AWARDS PARTICIPANTS:
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Property Management
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Banking
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Telecommunications
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Government
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Insurance
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Public Utility
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Logistics
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Medical Services
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KEY LEARNINGS FROM
THE PRESENTING COS:
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Customer Relationship Excellence in
the organization
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Customer
Service Center and Contact Center
performance
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Strategies for attracting and
retaining customers
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Innovation & technology and the role
it plays within your organization
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Global Support and Mission critical
support strategy
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Interdepartmental communication and
integrated support services
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Measuring success and customer
satisfaction levels
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Customer Experience Management and
people development
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You will also have the opportunity to put questions to the award
participants and learn from best practices.
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CRE Awards Categories (Partial) |
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Corporate Categories
Corporate Environmental & Social
Leadership of the Year
Contact Center of the Year
Customer Service Center of the Year
Outsourcing Team of the Year
Integrated Support Team of the Year
Customer Satisfaction Quality System of the Year
People Development Program of the Year
Best Use of Technology of the Year
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Innovative Technology of the Year
High Speed Customer Service of the Year
Consumer Relationship Marketing Service of the Year
Best Use of Knowledge Management of the Year
Best Customer Experience Management of the Year
Global Support Services of the Year
Public Service of the Year
Mission Critical Support Service of the Year
Field Support Team of the Year |
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