Customer Relationship Excellence Awards 2010
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  CRE Awards Dinner
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winners Presentation
  2007 CRE Awards Winners' Photos
  2007
  2006 CRE Awards Winners' Photos
  2006
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Register for the Customer Loyalty Award Forum 2010

繁體 | 简体

  Customer Loyalty Award Forum 2010

Business Case Presentation

 

25-26 February 2010

Venue: Vision City, Tsuen Wan, Hong Kong

Relationship Excellence is Your Way Forward!

 

Customer Relationship Excellence Awards 2009 < Business Case Presentation > from market leaders across the Asia Pacific Region.

 

Learn the successful business cases and best practices from Market Leaders from different industries:

PARTIAL LIST OF CRE AWARDS PARTICIPANTS:
  • Property Management

  • Banking

  • Telecommunications

  • Government

  • Insurance

  • Public Utility

  • Logistics

  • Medical Services

 

 

 

 

 

 

 

KEY LEARNINGS FROM THE PRESENTING COS:
  • Customer Relationship Excellence in the organization
  • Customer Service Center and Contact Center performance
  • Strategies for attracting and retaining customers
  • Innovation & technology and the role it plays within your organization
  • Global Support  and Mission critical support strategy
  • Interdepartmental communication and integrated support services
  • Measuring success and customer satisfaction levels
  • Customer Experience Management and people development

You will also have the opportunity to put questions to the award participants and learn from best practices.

CRE Awards Categories (Partial)

Corporate Categories
Corporate Environmental & Social Leadership of the Year
Contact Center of the Year
Customer Service Center of the Year
Outsourcing Team of the Year
Integrated Support Team of the Year
Customer Satisfaction Quality System of the Year
People Development Program of the Year
Best Use of Technology of the Year

Innovative Technology of the Year
High Speed Customer Service of the Year
Consumer Relationship Marketing Service of the Year
Best Use of Knowledge Management of the Year
Best Customer Experience Management of the Year
Global Support Services of the Year
Public Service of the Year
Mission Critical Support Service of the Year
Field Support Team of the Year

Registration

 

Customer Loyalty Award Forum 2010  - Exclusive Benefit for APCSC Members!

 
  Individual member    
Day 1 Forum (HK$2,800) 2 days Forum, 25-26 February  (HK$4,800)
(Sign up for 5 people and get 1 free!)
Day 2 Forum (HK$2,800)
       
  Associate member    
Day 1 Forum (HK$1,800) 2 days Forum, 25-26 February  (HK$3,200)

(Sign up for 5 people and get 1 free!)

Day 2 Forum (HK$1,800)  
         
  Professional member    
1 Free Entry for each Company Additional participant per day (HK$1,200)
       
  Corporate member    
2 Free Entry for each Company Additional participant per day (HK$1,200)
       

Post-Forum Global Certifications

Certified Customer Service Analyst & Auditor (CCSA)
16-17 March, 2010

Certified Contact Center Manager (CCCM)

18-19 March, 2010

Certified Contact Center Professional (CCCP)
4-5 March, 2010

Certified Customer Service Professional (CCSP)

3-4 March, 2010

Participant(s)

Participant 1 Participant 2
Name Name
Title Title
Email Email
Phone Phone
Fax Fax
       

Thank you!

 

 

 

 

 

© 1998 - 2009 Asia Pacific Customer Service Consortium