Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2017
  2017 Winner Photos
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Judging Panel

繁體 | 简体

The CRE Awards Judging panel consists of industry-neutral executives to ensure no biased results.

2017 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2016 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2015 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Head of Industrial and Manufacturing Systems Engineering, The University of Hong Kong
  • Prof. Fugee Tsung, Head of Industrial Engineering & Logistics Management, Hong Kong University of Science & Technology
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2014 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan
  • Mr. Mike Mi, President of Academy of Contact Center and BPO, China

2013 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2012 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2011 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2010 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2009 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2008 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2007 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong
  • Mr. Tatsumi Yamashita, CEO of Help Desk Institute – Japan

2006 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2005 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2004 Judging Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Greg Oxton, Executive Director, Consortium for Service Innovation
  • Prof. George Huang, Industrial and Manufacturing Systems Engineering, University of Hong Kong

2003 Juding Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Lane Leskela, Research Director, Gartner G2

2002 Juding Panel

  • Mr Jason Chu, Chairman, Asia Pacific Customer Service Consortium
  • Mr Brett Whitford, Executive Director, Customer Service Institute of Australia
  • Mr Pete McGarahan, Director, Help Desk 2000

 

CSL Mobile Limited  

 

Customer Service Manager of the Year 2017

(Mobile – Contact Center)

Customer Service Manager of the Year 2017

(Mobile – T & D Center)

Customer Service Analyst of the Year 2017

(Mobile – T & D Center)

Customer Service Professional of the Year 2017

(Mobile – Contact Center)

Customer Service Professional of the Year 2017

(Mobile – T & D Center)

Merit - Customer Service Team Leader of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

 


 

 

Watsons Water
 

Customer Service Team Leader of the Year 2017

(Retail Service – Contact Center)

Customer Service Professional of the Year 2017

 (Retail Service – Contact Center)

 


2017 Customer Relationship Excellence Winner Statement:

“On behalf of CSL Mobile Limited, I wish to thank the Asia Pacific Customer Service Consortium for recognizing our efforts in constantly striving for customer service excellence. I would also like to thank each member of our team for his/her outstanding work and remarkable contribution. We are hugely grateful to our customers for their appreciation of CSL’s commitment to service excellence, while recognizing our industry leadership and reputation for innovation. We will continue to focus sharply on earning loyalty by seizing every opportunity to improve the overall customer experience and upholding an unswerving determination to succeed.”

 

Mr. Bruce Lam,

Chief Marketing Officer

Watsons Water

 

“Watsons Water is honored to once again accredited with ‘Customer Service Team Leader of the Year (Contact Center)’ and ‘Customer Service Professional of the Year (Contact Center)’ as part of the CRE Awards organized by APCSC for the fourth year. I’m pleased that with our dedicated and committed team, Watsons Water’s customer service has been recognized as world-class standard with our ‘We Care’ customer service mission. The awards are definitely recognition and motivation for us to continuously contribute with strategic values to our customers and be a customer centric loyalty brand in the coming future.”

 

Mr. Raymond Leung

 General Manager

 Carboy of Watsons Water

 

 

 

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