Customer Relationship Excellence Awards 2011
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
Enrolment Procedures
  Important Dates
  Schedule of Fees
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Chairman's Introduction

繁體 | 简体 

W

elcome to the 10th annual Asia Pacific Customer Relationship Excellence Awards (CRE Awards).

The Customer Relationship Excellent (CRE) Awards has recognized many industry leaders and professionals for their customer centric service innovation.  The participants have come from more international cities and business sectors in both corporate and individual categories, all demonstrating their business successes, best practices and leadership on CRE.

In 2011, APCSC celebrated her 13th anniversary in promoting customer relationship excellence in the Asia Pacific region, APCSC is very proud to witness how CRE Awards winners continue to bring new service levels, quality standards and benchmarks to shape the future directions of business practices in making Asia Pacific a better place to live and do business!

The Customer Service Quality Standard (CSQS) is the fundamental model for CRE Awards judging criteria, the participants have learned greatly from the best practices and world class standards to better prepare for the CRE Awards assessment and benchmarking process.  The CSQS is instrumental in improving customer oriented corporate governance and balanced scorecard managing stakeholders of the award participants and further recognizing the CRE Awards winners.   It is highly recommended that all CRE Awards participating companies attend the Certified Analyst and Auditor (CCSA) global certification program and implement the CSQS to meet and exceed the CRE Awards assessment criteria.

Through the prestigious CRE Awards, Asia Pacific business leaders are able to share experiences and learn from one another amongst the World-Class CRE leaders and achieve the goal of market leadership and gain international recognitions.

On behalf of the Asia Pacific Customer Service Consortium, I wish you business success and Customer Relationship Excellence!

Jason Chu

Chairman of Asia Pacific Customer Service Consortium


 

 

 

 

 


2010 Award Winners Group Photo


Mr. Basker Rangachari, Chief Marketing Officer, Consumer Banking, Standard Chartered Bank (Hong Kong), received the CRM Director of the Year from Mr. Brett Whitford , Executive Director of Customer Service Institute of Australia.


2010 Customer Relationship Excellence Winner Statement:

"We are honored and privileged to receive the “Customer Relationship Excellence” award, presented by the “Asia Pacific Customer Service Consortium”, for the second consecutive year. What makes us especially proud is that two of our bank executives are being concurrently honored as “CRM Director of the Year” and “CRM Manager of the Year”. Being a customer-focused bank, we strive to continually enhance our services to exceed customers’ expectations. Our aim is to provide fast, friendly and accurate service whilst delivering holistic solutions to meet our customers’ financial needs. By focusing on building a long-term relationship with them, we believe this will lead to our customers recommending Standard Chartered Bank to their friends and colleagues. We thank APCSC for this great recognition of our leadership position in the Hong Kong banking industry.”

Ms. Mary Huen, Country Head, Consumer Banking,
Standard Chartered Bank (Hong Kong) Limited

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