| |
|
類別 |
HK$ |
US$ |
RMB |
|
Customer Relationship Excellence Awards (Corporate) |
18,000 |
2,300 |
15,000 |
|
Additional Corporate Categories (per) |
10,000 |
1,300 |
8,000 |
|
Customer Relationship Excellence Awards (Individual) |
1,800 |
230 |
1,500 |
Once enrolled,
no refund will be given |
|
CHINA TELECOM ZHEJIANG 10000
-Customer Service
Center of the Year 2010 (Telecommunications)
MTR CORPORATION
LIMITED
-Customer Satisfaction
Quality System of the Year 2010 (Public Transport)
2010 Customer Relationship Excellence Winner Statement:
“We are delighted to receive the CRE Award for the corporate
category 'Customer Satisfaction Quality System of the Year
(Public Transport)'. This Award recognises the accomplishments,
effort and dedication of MTR staff at all levels, in particular
our colleagues on the frontline, in providing excellent service.
Leveraging on our 'Voice of the Customer' initiative, we are
focused on enhancing the customer experience through translating
the feedback we receive from customers into action with visible
results. 'Excellent Service' is a core value of the MTR
Corporation and everyone in the company is focused on providing
safe, efficient and caring service valued by customers.”
Dr. Jacob Kam,
Operations Director
MTR Corporation |
