- Recognition of
participating organisation's achievements in Customer Service,
increasing and enhancing its credibility and image in the market
place
- Increased
customer perception and confidence in dealing with the
organisation
- Continuous
improvement opportunities and benchmarking of the organisation's
Customer Service efforts through APCSC's comprehensive CRM
Benchmarking program
- Greater focus on
Customer Service throughout the entire organisation
- Increased morale
at all levels of the organisation
|
AXA
China Region Insurance CO. Ltd.
- Customer
Satisfaction Quality System of the Year 2009
Alex C.C. Chien, PhD - Chunghwa
Telecom Co. Ltd.
- CEO of the
Year 2009 (ICT)
2009 Customer Relationship Excellence Winner Statement:
“This is the
first time that Chunghwa Telecom registers in Customer Relationship
Excellence Award 2009 and we are very honored to receive award in
four categories, including ‘Contact Center of the Year,’
‘Outsourcing Team of the Year,’ ’Best Use of Technology of the
Year’, and ‘CEO of the Year’. With ‘Focusing on Telecom Industry,
Emphasizing on Professions, Enhancing Efficiency and Inspiring
Services’ as the persistent principles, Chunghwa Telecom dedicates
vast endeavor to become the most valuable and trust-worthy
Information and Communication Technology (ICT) company. Practicing
the Call Center ‘3Q Customer Service Commitments’ (Quality, Quickly
and Emotional Quotient), and always being willing to take
responsibilities and challenges, we aim to become one world-class
contact center and to provide best-in-class customer service with
continual innovations and improvements. Through this award, we get
to share valuable experiences with business leaders from various
fields, and we deeply appreciate the amount of effort Asia Pacific
Customer Service Consortium has been putting on promoting CSQS. This
award encourages us to proceed with our pursuit of excellence in
customer service and customer relationship. Chunghwa Telecom will
never cease pursuing excellence and perfection.”
Dr. Alex Chien, CEO of Department
of Customer Service,
Chunghwa Telecom |
