Customer Relationship Excellence Awards 2018
Recognising Organisations and individuals that excel in Customer Service!
   
 


About the CRE Awards
  Chairman's Introduction
  Benefits
  Overview & Enrolment Procedures
  CRE Awards Categories
  Photo Gallery
  Winner Statements
  Membership
  Newspaper Coverages
  Registration
  Nominate a Company
 
Supporting Organisations
  Judging Panel
  CRE Awards Organiser
 
CRE Model and Training
CSQS
CCSA
CCSM

Winner Presentations
  2017
  2017 Winner Photos
  2016
  2016 Winner Photos
  2015
  2015 Winner Photos
  2014
  2014 Winner Photos
  2013
  2013 Winner Photos
  2012
  2012 Winner Photos
  2011
  2011 Winner Photos
  2010
  2010 Winner Photos
  2009
  2009 Winner Photos
  2008
  2008 Winner Photos
  2007
  2007 Winner Photos
  2006
  2006 Winner Photos
  2005
  2004
  2003
  2002
 
  Press Releases
  Global Certification
  Customer Service
Quality Standard (CSQS)
  APCSC Summit
  Best-in-Class Presentation
   
Benefits of the Awards

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1.    The CRE Awards offers the most comprehensive assessment and respected international recognitions in Customer Relationship with international bodies and business leaders' endorsement. Organizations can review their Customer Service processes, system and strategy to improve Customer Service quality.

2.    The CRE Awards recognition increases and enhances Corporate brand, credibility and image internationally.

3.    Learn the latest innovative CRE practices from the World-Class CRE Leaders and stay ahead of the competition.

4.    Increase customer centricity, perception and confidence in dealing with the organization. Employees will be able to deeply understand the customer focus and customer experience culture to enhance work efficiency.

5.    Continuous improvement opportunities and benchmarking of the organization's Customer Service efforts with the overseas and local market leaders through APCSC's CRM Benchmarking program.

6.    Benefit greatly from the best practices and critical success factors from the world-class framework outlined in the Customer Service Quality Standard (CSQS).

7.    Market leaders can learn more world-class customer service best practices in order to establish well-planned company mission and vision for long-term planning of CRE & CSQS international Corporate development blueprint.

8.    Greater focus on Customer Service and Relationship Excellence culture throughout the entire organization.

9.    Increase morale at all levels of the organization

10.    Far-reaching promotions and exposure of winners in the entire region through our international media partners, supporting organizations and news coverage.

AXA HONG KONG

 

 

Corporate Social Responsibility Leadership of the Year 2017 (Insurance)

Best Internet+ of the Year 2017 (Insurance)

Best Customer Experience Management of the Year 2017 (Insurance – North Asia)

Customer Experience Center of the Year 2017

 (Insurance – Service Center)

Contact Center of the Year 2017

(Insurance North Asia – Under 200 Seats)

Customer Satisfaction Quality System of the Year 2017 (Insurance – North Asia)

Best Social Media Program of the Year 2017 (Insurance)

CRM Director of the Year 2017 (Insurance)

Customer Service Manager of the Year 2017

(Insurance – Contact Center)

Customer Service Manager of the Year 2017

(Insurance – Service Center)

Customer Service Analyst of the Year 2017

 (Insurance – Contact Center)

Customer Service Team Leader of the Year 2017

(Insurance – Contact Center)

Customer Service Team Leader of the Year 2017

(Insurance – Service Center)

Customer Service Team Leader of the Year 2017

(Insurance – Technical Center)

Customer Service Professional of the Year 2017

(Insurance – Technical Center)

Merit - Customer Service Professional of the Year 2017 (Contact Center)

Merit - Customer Service Professional of the Year 2017 (Service Center)

 

 



 


Hang Lung Properties Limited

 
 

Corporate Social Responsibility Leadership of the Year 2017 (Property Management)

Corporate Employer of the Year 2017

(Property Management)

Employee Engagement Program of the Year 2017

(Property Management)

Customer Satisfaction Quality System of the Year 2017 (Property Management)

People Development Program of the Year 2017

(Property Management)

Best Use of Technology of the Year 2017

(Property Management)

Best Use of Knowledge Management of the Year 2017 (Property Management)

Best Social Media Program of the Year 2017

(Property Management)


 


2017 Customer Relationship Excellence Winner Statement:

 

 “It is our great honour to receive 9 Corporate CRE Awards from APCSC this year. These awards are a strong testament of our earnest effort in upholding our belief that protection is our calling. At AXA, we always put meeting our customers’ needs as our primary focus. We are committed to continuously develop and enhance our range of products in order to satisfy different and changing needs of both individual and corporate clients. We also believe that it is our inherent responsibility to support the community we operate in, hence creating a sustainable business via constant and considerable contribution in the dimensions of health, environment and the community.”

 

 

Mr. Etienne Bouas-Laurent, Chief Executive Officer

AXA Hong Kong

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