Winners of the 2014 Customer Relationship Excellence Awards

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Corporate Awards Categories

Corporate Social Responsibility Leadership of the Year 2014 (Property Management)
2014年³Ì¨Î¥ø业ªÀ会责¥ô领³S奖¡]ª«业ºÞ²z¡^
HANG LUNG PROPERTIES LIMITED
ùÚ¶©¦a产¡@

Corporate Social Responsibility Leadership of the Year 2014 (Insurance)
2014年³Ì¨Î¥ø业ªÀ会责¥ô领³S奖¡]«O险业¡^
MANULIFE (SINGAPORE) PTE. LTD.
§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

Corporate Employer of the Year 2014 (Entertainment)
2014年³Ì¨Î¥ø业¶±¥D¡]娱乐业¡^
OCEAN PARK CORPORATION
­»´ä®ü¬v¤½园

Public Service of the Year 2014 (Public Utility)
2014年³Ì¨Î¤½¦@ªA务¡]¤½¥Î¨Æ业¡^
THE HONGKONG ELECTRIC CO., LTD.
­»´ä电灯¦³­­¤½¥q

Global Support Services of the Year 2014 (Telecommunications)
2014年³Ì¨Î¥þ²y¤ä´©ªA务¡]电讯业¡^
CHINA TELECOM GLOBAL LIMITED
¤¤国电«H国际¦³­­¤½¥q

Global Support Services of the Year 2014 (Logistics)
2014年³Ì¨Î¥þ²y¤ä´©ªA务¡]ª«¬y业¡^
DHL EXPRESS (HONG KONG) LIMITED
´°»¨国际³t递(­»´ä)¦³­­¤½®ü尔¶°团电¾¹产业¦³­­¤½¥q¥q

Global Support Services of the Year 2014 (Consumer Electronics)
2014年³Ì¨Î¥þ²y¤ä´©ªA务¡]®ø费ªÌ电¾¹¡^
HAIER ELECTRICAL APPLIANCES CORP. LTD
®ü尔¶°团电¾¹产业¦³­­¤½¥q¡@

Best Customer Experience Management of the Year 2014 (Logistics)
2014年³Ì¨Î顾«ÈÊ^验ºÞ²z¡]ª«¬y业¡^
DHL Express (TAIWAN) Corp.
¬v°ò³q运ªÑ¥÷¦³­­¤½¥q¡@

Best Customer Experience Management of the Year 2014 (Consumer Electronics)
2014年³Ì¨Î顾«ÈÊ^验ºÞ²z¡]®ø费ªÌ电¾¹¡^
Haier Electrical Appliances Corp. Ltd
®ü尔¶°团电¾¹产业¦³­­¤½¥q

Customer Experience Center of the Year 2014 (Insurance)
2014年³Ì¨Î顾«ÈÊ^验¤¤¤ß¡]«O险业¡^
AXA China Region Insurance Company Limited
¦w²±«O险¦³­­¤½¥q¡@

Customer Experience Center of the Year 2014 (Entertainment)
2014年³Ì¨Î顾«ÈÊ^验¤¤¤ß¡]娱乐业¡^
The Hong Kong Jockey Club
­»´ä赛马会

Contact Center of the Year 2014 (IT ¡V Above 1000 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]资讯¬ì§Þ- 1000®u¦ì¥H¤W¡^
LENOVO SERVICES
联·QªA务

Contact Center of the Year 2014 (Outsourcing ¡V Above 1000 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]©e¥~ªA务- 1000®u¦ì¥H¤W¡^
TOUCHTECH International Company Ltd.
点·úÊI络¬ì§Þ¦³­­¤½¥q¡@

Contact Center of the Year 2014 (Logistics ¡V Under 1000 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 1000®u¦ì¥H¤U¡^
DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Contact Center of the Year 2014 (Insurance ¡V Under 500 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]«O险业- 500®u¦ì¥H¤U¡^
AXA Life Insurance Co., Ltd¡@

Contact Center of the Year 2014 (Logistics ¡V Under 300 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 300®u¦ì¥H¤U¡^
DHL EXPRESS (HONG KONG) LIMITED
´°»¨国际³t递(­»´ä)¦³­­¤½¥q¡@

Contact Center of the Year 2014 (Logistics ¡V Under 150 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 150®u¦ì¥H¤U¡^
DHL Express (Taiwan) Corp.
¬v°ò³q运ªÑ¥÷¦³­­¤½¥q¡@

Contact Center of the Year 2014 (Logistics ¡V Under 100 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 100®u¦ì¥H¤U¡^
DHL Express (Singapore) Pte Ltd.

Contact Center of the Year 2014 (Logistics ¡V Under 50 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 50®u¦ì¥H¤U¡^
DHL Express South Afr​​ica

Contact Center of the Year 2014 (Investment ¡V​​ Under 50 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]§ë资业- 50®u¦ì¥H¤U¡^
Fidelity Worldwide Investment
´I达国际§ë资

Contact Center of the Year 2014 (Insurance ¡V Under 20 Seats)
2014年³Ì¨Î«È户联络¤¤¤ß¡]«O险业- 20®u¦ì¥H¤W¡^
MANULIFE (SINGAPORE) PTE. LTD.
§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

Customer Service Center of the Year 2014 (Insurance)
2014年³Ì¨Î顾«ÈªA务¤¤¤ß¡]«O险业¡^
AIA Company Limited Shanghai Branch
¤Í¨¹«O险¦³­­¤½¥q¤W®ü¤À¤½¥q

Customer Relationship Marketing Service of the Year 2014 (Insurance)
2014年³Ì¨Î顾«È关¨t±À广ªA务¡]«O险业¡^
AXA China Region Insurance Company Limited
¦w²±ª÷¿Ä¦³­­¤½¥q

Customer Satisfaction Quality System of the Year 2014 (Logistics ¡V North Asia)
2014年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]ª«¬y业- ¥_亚¬w¡^
DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Satisfaction Quality System of the Year 2014 (Logistics ¡V South Asia)
2014年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]ª«¬y业- «n亚¬w¡^
DHL Express (Singapore) Pte Ltd.

Customer Satisfaction Quality System of the Year 2014 (Investment)
2014年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]§ë资业¡^
Fidelity Worldwide Investment
´I达国际§ë资
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Customer Satisfaction Quality System of the Year 2014 (Telecommunications)
2014年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]电讯业¡^
Taiwan Star Telecom Corporation Limited
¥x湾¤§¬P电«HªÑ¥÷¦³­­¤½¥q

Customer Satisfaction Quality System of the Year 2014 (Insurance)
2014年³Ì¨Î顾«È满·N«~ºÞ¨t统¡]«O险业¡^
AXA China Region Insurance Company Limited
¦w²±ª÷¿Ä¦³­­¤½¥q

Customer Engagement Program of the Year 2014 (Property Management)
2014年³Ì¨Î顾«È参ÉO计¦E¡]ª«业ºÞ²z¡^
Henderson Land Group Property Management Department (Hang Yick and Well Born)
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡(ùÚ¯q/伟¨¹)

Employee Engagement Program of the Year 2014 (Logistics)
2014年³Ì¨Î员¤u·q业计¦E¡]ª«¬y业¡^
DHL Express (Singapore) Pte Ltd.
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Employee Engagement Program of the Year 2014 (Property Management)
2014年³Ì¨Î员¤u·q业计¦E¡]ª«业ºÞ²z¡^
HANG LUNG PROPERTIES LIMITED
ùÚ¶©¦a产¦³­­¤½¥q

Employee Engagement Program of the Year 2014 (Banking)
2014年³Ì¨Î员¤u·q业计¦E¡]银¦æ业¡^
DBS Bank (Hong Kong) Limited
¬P®i银¦æ(­»´ä)¦³­­¤½¥q

Employee Engagement Program of the Year 2014 (Insurance)
2014年³Ì¨Î员¤u·q业计¦E¡]«O险业¡^
AIA Bhd.

Best Use of Knowledge Management of the Year 2014 (Banking)
2014年³Ì¨Îª¾识ºÞ²z¡]银¦æ业¡^
DBS Bank (Hong Kong) Limited
¬P®i银¦æ(­»´ä)¦³­­¤½¥q

Best Use of Knowledge Management of the Year 2014 (Property Management)
2014年³Ì¨Îª¾识ºÞ²z¡]ª«业ºÞ²z¡^
Hang Lung Properties Limited
ùÚ¶©¦a产¦³­­¤½¥q

Best Use of Knowledge Management of the Year 2014 (Logistics)
2014年³Ì¨Îª¾识ºÞ²z¡]ª«¬y业¡^
DHL Express South Afr​​ica

Best Social Media Program of the Year 2014
2014年³Ì¨ÎªÀ¥æ´CÊ^计¦E
ADVANCED CONTACT CENTER CO., LTD.

Best Social Media Program of the Year 2014 (Insurance)
2014年³Ì¨ÎªÀ¥æ´CÊ^计¦E¡]«O险业¡^
AIA Bhd.

Online Customer Service of the Year 2014 (IT)
2014年³Ì¨Î¦b线顾«ÈªA务¡]资讯¬ì§Þ¡^
Lenovo Services
联·QªA务

People Development Program of the Year 2014 (Insurance)
2014年³Ì¨Î¤H¤O发®i计¦E¡]«O险业¡^
AXA Life Insurance Co., Ltd

People Development Program of the Year 2014 (Banking)
2014年³Ì¨Î¤H¤O发®i计¦E¡]银¦æ业¡^
DBS Bank (Hong Kong) Limited
¬P®i银¦æ(­»´ä)¦³­­¤½¥q

People Development Program of the Year 2014 (Property Management)
2014年³Ì¨Î¤H¤O发®i计¦E¡]ª«业ºÞ²z¡^
Hang Lung Properties Limited
ùÚ¶©¦a产¦³­­¤½¥q

Best Use of Technology of the Year 2014
2014年³Ì¨Î§Þ术运¥Î
AIA Bhd.

Best Use of Technology of the Year 2014 (Banking)
2014年³Ì¨Î§Þ术运¥Î¡]银¦æ业¡^
DBS Bank (Hong Kong) Limited
¬P®i银¦æ(­»´ä)¦³­­¤½¥q

Best Use of Technology of the Year 2014 (Telecommunications)
2014年³Ì¨Î§Þ术运¥Î¡]电讯业¡^
Taiwan Star Telecom Corporation Limited
¥x湾¤§¬P电«HªÑ¥÷¦³­­¤½¥q

Innovative Technology of the Year 2014 (Logistics)
2014年³Ì¨Î创·N¬ì§Þ¡]ª«¬y业¡^
DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Integrated Support Team of the Year 2014 (Telecommunications)
2014年³Ì¨Î综¦X¤ä´©队¥î¡]电讯业¡^
China Telecom Global Customer Service Center
¤¤国电«H¥þ²y«È户ªA务¤¤¤ß

Integrated Support Team of the Year 2014 (Airlines)
2014年³Ì¨Î综¦X¤ä´©队¥î¡]¯èªÅ业¡^
Hong Kong Airlines
­»´ä¯èªÅ¦³­­¤½¥q

Integrated Support Team of the Year 2014 (Network Communications)
2014年³Ì¨Î综¦X¤ä´©队¥î¡]ÊI络传讯¡^
China Enterprise ICT Solutions Limited
¤¤¥øÊI络³q«H§Þ术¦³­­¤½¥q

Best Clubhouse of the Year 2014 (Property Management)
2014年³Ì¨Î会©ÒªA务¡]ª«业ºÞ²z¡^
Henderson Land Group Property Management Department (Hang Yick and Well Born)
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡(ùÚ¯q/伟¨¹)

Customer Relationship Excellence - Outstanding Achievement China

2014年³Ì¨Î顾«È关¨tªA务ªN¥X奖¡V ¤¤国

China Post Life Insurance Company Limited

¤¤邮¤H寿«O险ªÑ¥÷¦³­­¤½¥q

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People Development Program of the Year 2014 China

2014年³Ì¨Î¤H¤O发®i计¦E ¡V ¤¤国

DHL Express (Taiwan) Corp.

¬v°ò³q运ªÑ¥÷¦³­­¤½¥q
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Corporate Social Responsibility Leadership of the Year 2014 China

2014年³Ì¨Î¥ø业ªÀ会责¥ô领³S奖¡V ¤¤国

China Post Life Insurance Company Limited

¤¤邮¤H寿«O险ªÑ¥÷¦³­­¤½¥q

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Corporate Employer of the Year 2014 China

2014年³Ì¨Î¥ø业¶±¥D ¡V ¤¤国

China Post Life Insurance Company Limited

¤¤邮¤H寿«O险ªÑ¥÷¦³­­¤½¥q

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Customer Service Center of the Year 2014 China

2014年³Ì¨Î顾«ÈªA务¤¤¤ß ¡V ¤¤国

Jiangsu Chengzhong Garden Co., Ltd

¦¿苏«°¤¤园ªLªÑ¥÷¦³­­¤½¥q

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Best Use of Technology of the Year 2014 China

2014年³Ì¨Î§Þ术运¥Î ¡V ¤¤国

China Post Life Insurance Company Limited

¤¤邮¤H寿«O险ªÑ¥÷¦³­­¤½¥q

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Individual Categories

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CRM Director of the Year 2014
2014年ªN¥X顾«È关¨tºÞ²z¸³¨Æ
Hennie Heymans, DHL Express South Afr​​ica

CRM Manager of the Year 2014 (Logistics)
2014年ªN¥X顾«È关¨tºÞ²z经²z¡]ª«¬y业¡^
Vivian Chu Jui Hsuan, DHL Express (Taiwan) Corp.
¦¶Íº¸©¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q

CRM Manager of the Year 2014 (Network Communications)
2014年ªN¥X顾«È关¨tºÞ²z经²z¡]ÊI络传讯¡^
Samuel Chen Zhi Cheng, DYXnet
陈§Ó¦¨¡A²Ä¤@线

Customer Service Manager of the Year 2014 (Banking Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V 银¦æªA务¡^
Winnie Ho Kuen Shun, DBS Bank (Hong Kong) Limited
¦ó权²E¡A¬P®i银¦æ(­»´ä)¦³­­¤½¥q

Customer Service Manager of the Year 2014 (Investment ¡V Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V §ë资业¡^
Monica Chan so Han, Fidelity Worldwide Investment
陈¯À娴¡A´I达国际§ë资
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Customer Service Manager of the Year 2014 (Logistics ¡V Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Clara Yang Mei, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
杨±ö¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Manager of the Year 2014 (Public Utilities ¡V Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ¤½¦@ªA务业¡^
Carmen Lam Ka Man, The Hongkong Electric Co., Ltd.
ªL¹Å±Ó¡A­»´ä电灯¦³­­¤½¥q

Customer Service Manager of the Year 2014 (Network Communications ¡V Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ÊI络传讯¡^
Timmy Wu Ming Lung, CITIC Telecom International CPC Limited
邬©ú龙¡A¤¤«H国际电讯(«H®§§Þ术)¦³­­¤½¥q
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Customer Service Manager of the Year 2014 China (Contact Center)
2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ¤¤国¡^
Lee Chia Lin, DHL Express (Taiwan) Corp.
§õ®aµY¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q


Customer Service Manager of the Year 2014 (Insurance ¡V Service Center)
2014年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡V «O险业¡^
Sammy Chow Pui Kwan, Prudential Hong Kong Limited
©PÎr§g¡A«O诚«O险¦³­­¤½¥q

Customer Service Manager of the Year 2014 (Network Communications ¡V Technical Center)
2014年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä´©¤¤¤ß¡V ÊI络传讯¡^
Su Yi Ran, CHINA TELECOM GLOBAL LIMITED
苏©ÉµM¡A¤¤国电«H国际¦³­­¤½¥q

Customer Service Manager of the Year 2014 (Insurance ¡V Technical Center)
2014年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä´©¤¤¤ß¡V «O险业¡^
Bobo Po Wing Ha, AXA China Region Insurance Company Limited
¥¬咏Áø¡A¦w²±ª÷¿Ä¦³­­¤½¥q

Customer Service Team Leader of the Year 2014 (Logistics ¡V Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Rose Chang Chia Yu, DHL Express (Taiwan) Corp.
张®a·¶¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q

Customer Service Team Leader of the Year 2014 (Network Communications ¡V Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ÊI络传讯¡^
William Chen Wei ping, China Enterprise ICT Solutions Limited
陈卫¥­¡A¤¤¥øÊI络³q«H§Þ术¦³­­¤½¥q

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Customer Service Team Leader of the Year 2014 (Motor Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ¨T车ªA务¡^
Yuen Chi Pan, Dah Chong Hong Holdings Limited
°K§Ó±l¡A¤j©÷¦æ¶°团¦³­­¤½¥q

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Customer Service Team Leader of the Year 2014 (Entertainment ¡V​​ Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V 娱乐业¡^
Visa Shang Wai Shan, PCCW Media Limited
©|¼z¬À¡A电讯¬Õ¬ì´CÊ^¦³­­¤½¥q

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Customer Service Team Leader of the Year 2014 (Banking Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V 银¦æªA务¡^
Sam Leung Lai Ming, DBS Bank (Hong Kong) Limited
±ç礼鸣¡A¬P®i银¦æ(­»´ä)¦³­­¤½¥q
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Customer Service Team Leader of the Year 2014 (Retail Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ¹s°âªA务¡^
Calvin YIM Kai Fung, Watsons Water
严启锋¡A©}¦Ú¤ó»]馏¤ô

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Customer Service Team Leader of the Year 2014 China (Contact Center)
2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ¤¤国¡^
Du Chia Wen, DHL Express (Taiwan) Corp.
§ù¨Î纹¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q
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Customer Service Team Leader of the Year 2014 (VIP Lounge ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V VIP­ÔÉó«Ç¡^
Crystal CHAN Ching To, Hong Kong Aviation Ground Services Limited
陈静图¡A­»´ä¯èªÅ¦a­±ªA务¦³­­¤½¥q
¡@

Customer Service Team Leader of the Year 2014 (Airport Ground Service ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V Éó场¦a¶ÔªA务¡^
Karie TAM Ka Wai, Hong Kong Aviation Ground Services Limited
谭¹Å玮¡A­»´ä¯èªÅ¦a­±ªA务¦³­­¤½¥q
¡@

Customer Service Team Leader of the Year 2014 (Airlines ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V ¯èªÅ业¡^
Joey FUNG Ka Yee, Hong Kong Airlines
冯¹Å©É¡A­»´ä¯èªÅ¦³­­¤½¥q
¡@

Customer Service Team Leader of the Year 2014 (Tourism ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V ®È´å业¡^
Sue Man Chau Ling, Hong Kong Tourism Board
¤å¬î¬Â¡A­»´ä®È´å发®i§½
¡@

Customer Service Team Leader of the Year 2014 (Insurance ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V «O险业¡^
Sylvia Cheng Wai Sze, AXA China Region Insurance Company Limited
郑¿·诗¡A¦w²±ª÷¿Ä¦³­­¤½¥q
¡@

Customer Service Team Leader of the Year 2014 (Logistics ¡V Service Center)
2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V ª«¬y业¡^
Alex Li di, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
§õ­}¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q
¡@

Customer Service Team Leader of the Year 2014 (Network Communications ¡VTechnical Center)
2014年ªN¥X顾«ÈªA务组长¡]§Þ术¤ä´©¤¤¤ß¡V ÊI络传讯¡^
Henry Wang Qi, China Telecom Global Customer Service Center
¨Lµa¡A¤¤国电«H¥þ²y«È户ªA务¤¤¤ß
¡@

Customer Service Team Leader of the Year 2014 (Insurance ¡VTechnical Center)
2014年ªN¥X顾«ÈªA务组长¡]§Þ术¤ä´©¤¤¤ß¡V «O险业¡^
Eric Cheng Chi Hoo, AXA China Region Insurance Company Limited
郑§Ó¯E¡A¦w²±ª÷¿Ä¦³­­¤½¥q
¡@

Customer Service Professional of the Year 2014 (Retail Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ¹s°âªA务¡^
Anna CHONG Mei Na, Watsons Water
ÉÜ镁®R¡A©}¦Ú¤ó»]馏¤ô
¡@

Customer Service Professional of the Year 2014 (Entertainment ¡V​​ Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V 娱乐业¡^              
Kerry Yung Ka Wai, PCCW Media Limited
¯Î¹Å¼z¡A电讯¬Õ¬ì´CÊ^¦³­­¤½¥q
¡@

Customer Service Professional of the Year 2014 (Network Communications ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ÊI络传讯¡^
Fang xiao zhen, CHINA TELECOM GLOBAL LIMITED
¤è¤p¯u¡A¤¤国电«H国际¦³­­¤½¥q
¡@

Customer Service Professional of the Year 2014 (Logistics ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Fezile Masinga, DHL Express South Afr​​ica
¡@

Customer Service Professional of the Year 2014 (Banking Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V 银¦æªA务¡^           
Joyce Hung Nim Ying, DBS Bank (Hong Kong) Limited
¬x©À­^¡A¬P®i银¦æ(­»´ä)¦³­­¤½¥q
¡@

Customer Service Professional of the Year 2014 (Insurance ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V «O险业¡^
Chan Mew Wah, MANULIFE (SINGAPORE) PTE. LTD.
Chan Mew Wah
¡A§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q
¡@

Customer Service Professional of the Year 2014 (Public Utilities ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ¤½¦@ªA务业¡^
Klean Cheng Sing Wai, The Hongkong Electric Co., Ltd.
郑¿ô¼z¡A­»´ä电灯¦³­­¤½¥q
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Customer Service Professional of the Year 2014 (Motor Service ¡V Contact Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ¨T车ªA务¡^ 
Cyrus Lee Ka Ho, Dah Chong Hong Holdings Limited
§õ¹Å¯E¡A¤j©÷¦æ¶°团¦³­­¤½¥q

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Customer Service Professional of the Year 2014 China (Contact Center)
ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ¤¤国¡^
Chen Tzu Lin, DHL Express (Taiwan) Corp.
陈«º§D¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q
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Customer Service Professional of the Year 2014 (Logistics ¡V Service Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡V ª«¬y业¡^
Meng Hui, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
©s辉¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

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Customer Service Professional of the Year 2014 (Insurance ¡V Service Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡V «O险业¡^
Joyce Law Lai Shan, AXA China Region Insurance Company Limited
罗丽¬À¡A¦w²±ª÷¿Ä¦³­­¤½¥q

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Customer Service Professional of the Year 2014 (Insurance ¡V Technical Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]§Þ术¤ä´©¤¤¤ß¡V «O险业¡^
Honker YIP Hon Kee, AXA China Region Insurance Company Limited
叶Ãv°ò¡A¦w²±ª÷¿Ä¦³­­¤½¥q

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Customer Service Professional of the Year 2014 (Network Communications ¡V Technical Center)
2014年ªN¥X顾«ÈªA务专业¤H员¡]§Þ术¤ä´©¤¤¤ß¡V ÊI络传讯¡^
Jason Lu Qian hao, China Telecom Global Customer Service Center
陆¤z»¨¡A¤¤国电«H¥þ²y«È户ªA务¤¤¤ß

Merit - Customer Service Manager of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^
Andy Lee, Fidelity Worldwide Investment
§õ¤d´¼¡A´I达国际§ë资

Merit - Customer Service Manager of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^
Mark Lui Chun Yu, CHINA TELECOM GLOBAL LIMITED
¹p¾_¦t¡A¤¤国电«H国际¦³­­¤½¥q

Merit - Customer Service Manager of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^
Carmen Doyle, DHL Express South Afr​​ica

Merit - Customer Service Manager of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡^
Albert Wong Yat Pang, AXA China Region Insurance Company Limited
黄¶h¼ê¡A¦w²±ª÷¿Ä¦³­­¤½¥q

Merit - Customer Service Manager of the Year 2014 (Technical Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä´©¤¤¤ß¡^
Terence Cheng Wing Kin, CHINA TELECOM GLOBAL LIMITED
郑¥Ã°·¡A¤¤国电«H国际¦³­­¤½¥q

Merit - Customer Service Manager of the Year 2014 (Technical Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä´©¤¤¤ß¡^
Nelson So Chun Him, CHINA TELECOM GLOBAL LIMITED
苏进谦¡A¤¤国电«H国际¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Ricky Chu Wai Lun, PCCW Media Limited
¦¶伟Åï¡A电讯¬Õ¬ì´CÊ^¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Jerry Wang Jie rui, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤ýÏ¡·ç¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Lungile Moretlo, DHL Express South Afr​​ica

Merit - Customer Service Team Leader of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Nitesh Singh, DHL Express South Afr​​ica

Merit - Customer Service Team Leader of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^
Gene LEE Kai Chung, Hong Kong Airlines
§õ启©v¡A­»´ä¯èªÅ¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^
Wilson Leung Ka Shing, Hong Kong Airlines
±ç¹Å诚¡A­»´ä¯èªÅ¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^
Carmen MA Ka Man, Hong Kong Aviation Ground Services Limited
马¹Å¶²¡A­»´ä¯èªÅ¦a­±ªA务¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡^
Dick Chan Kwan Wing, AXA China Region Insurance Company Limited
陈©[荣¡A¦w²±ª÷¿Ä¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2014 (Technical Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务组长¡]§Þ术¤ä´©¤¤¤ß¡^
Ian Chen Yanzhong, China Telecom Global Customer Service Center
陈彦¤¤¡A¤¤国电«H¥þ²y«È户ªA务¤¤¤ß

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Jenny YIP May Yu, Watsons Water
叶¬ü¸Î¡A©}¦Ú¤ó»]馏¤ô

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
William Tang Lut Man, PCCW Media Limited
邓«ß¥Á¡A电讯¬Õ¬ì´CÊ^¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Winnie Wu wan si, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
吴°û«ä¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Ncedo Tshaisa, DHL Express South Afr​​ica

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Peng yan ting, China Telecom Global Limited
´^¿P´@¡A¤¤国电«H国际¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Andy Lei Chi Fai, Prudential Hong Kong Limited
§õ§Ó辉¡A«O诚«O险¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Terry Sham Chun Lung, Prudential Hong Kong Limited
§Â«T龙¡A«O诚«O险¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Ler Hui Li, MANULIFE (SINGAPORE) PTE. LTD.
Ler Hui Li¡A§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Marco Ng Hung Sun, DBS Bank (Hong Kong) Limited
吴¶¯·s¡A¬P®i银¦æ(­»´ä)¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Christy Keung Pei Chong, The Hongkong Electric Co., Ltd.
«¸ÎrÉÜ¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Florence Lo Ka Yi, The Hongkong Electric Co., Ltd.
卢¹Å仪¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Linvia Wong Kin, The Hongkong Electric Co., Ltd.
¨L°·¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Contact Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Patrick Tong Ka Pong, The Hongkong Electric Co., Ltd.
­ð®a¨¹¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Fiona Liang jie fei, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
±ç结飞¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Julien Chen Hsiao hsin, DHL Express (Taiwan) Corp.
陈§µªY¡A¬v°ò³q运ªÑ¥÷¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Daphne Chee Cheng Mun, MANULIFE (SINGAPORE) PTE. LTD.
Daphne Chee Cheng Mun¡A§»§Q(·s¥[©Y)¨p¤H¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Sindy Mak Cheuk Ting, AXA China Region Insurance Company Limited
麦ÚZ´@¡A¦w²±ª÷¿Ä¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Service Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Yeti Chan Tsz Yan, AXA China Region Insurance Company Limited
陈¤l®¦¡A¦w²±ª÷¿Ä¦³­­¤½

Merit - Customer Service Professional of the Year 2014 (Service Center) 
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß¡^
Ashley Lo Shuk Ming, AXA China Region Insurance Company Limited
卢²Q©ú¡A¦w²±ª÷¿Ä¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Technical Center)
ɬÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]§Þ术¤ä´©¤¤¤ß¡^
Eric Cheung Yuk Man, CITIC Telecom International CPC Limited
张·Ô¤å¡A¤¤«H国际电讯(«H®§§Þ术)¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2014 (Technical Center)
ÀuÉÝ奖¡Ð2014年ªN¥X顾«ÈªA务专业¤H员¡]§Þ术¤ä´©¤¤¤ß¡^
Michelle Yang Wen jing, China Telecom Global Customer Service Center
杨¤å´¹¡A¤¤国电«H¥þ²y«È户ªA务¤¤¤ß