Winners of the 2013 Customer Relationship Excellence Awards

Corporate Awards Categories

Customer Relationship Excellence - Outstanding Achievement 2013

2013最佳顾客关系服务杰出奖

HANG LUNG PROPERTIES LIMITED

痗岫a产

 

Corporate Environmental Leadership of the Year 2013 (Property Management)

2013最佳企业环保领袖奖(物业管理)

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT (HANG YICK AND WELL BORN)

痚禰业地产集团物业管理部

 

Corporate Social Responsibility Leadership of the Year 2013 (Property Management)

2013最佳企业社会责任领袖奖(物业管理)

HANG LUNG PROPERTIES LIMITED

痗岫a产

 

Public Service of the Year 2013 (Public Utility)

2013最佳公共服务(公用事业)

THE HONGKONG ELECTRIC CO., LTD.

香港电灯有限公司

 

Global Support Services of the Year 2013 (Telecommunications)

2013最佳全球支持服务(电讯业)

CHINA TELECOM GLOBAL LIMITED

中国电信国际有限公司

 

Global Support Services of the Year 2013 (Logistics)

2013最佳全球支持服务(物流业)

DHL EXPRESS (HONG KONG) LIMITED

敦豪国际速递(香港)有限公司

 

Global Support Services of the Year 2013 (Service Desk)

2013最佳全球支持服务(服务台)

IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

国际商业机器科技(深圳)有限公司

 

Best Customer Experience Management of the Year 2013 (Telecommunications)

2013最佳顾客体验管理(电讯业)

ADVANCED CONTACT CENTER CO., LTD.

 

 

Best Customer Experience Management of the Year 2013 (Property Management)

2013最佳顾客体验管理(物业管理)

SHANGHAI WHEELOCK SQUARE DEVELOPMENT LTD

上海会德丰广场发展有限公司

 

Customer Experience Center of the Year 2013 (Entertainment)

2013最佳顾客体验中心(娱乐业)

MEASAT BROADCAST NETWORK SYSTEMS SDN BHD

敦豪国际速递(香港)有限公司

 

Contact Center of the Year 2013 (IT – Above 1000 Seats)

2013最佳客户联络中心(信息科技 - 1000席位以上)

LENOVO SERVICES

联想服务

 

Contact Center of the Year 2013(Logistics – Above 500 Seats)

2013最佳客户联络中心(物流业 - 500席位以上)

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

中外运-敦豪国际航空快件有限公司

 

Contact Center of the Year 2013 (Logistics – Under 300 Seats)

2013最佳客户联络中心(物流业 - 300席位以下)

DHL EXPRESS (HONG KONG) LIMITED

敦豪国际速递(香港)有限公司

 

Contact Center of the Year 2013 (Insurance – Under 200 Seats)

2013最佳客户联络中心(保险业 - 200席位以下)

CHINA PACIFIC LIFE INSURANCE CO., LTD. CHANGSHA OPERATION CENTER

中国太平洋人寿保险股份有限公司长沙营运中心

 

Contact Center of the Year 2013 (Entertainment – Under 200 Seats)

2013最佳客户联络中心(娱乐业 - 200席位以下)

THE HONG KONG JOCKEY CLUB INTEGRATED CONTACT CENTRE

香港赛马会综合顾客服务中心

 

Contact Center of the Year 2013 (Logistics – Under 150 Seats)

2013最佳客户联络中心(物流业 - 150席位以下)

DHL EXPRESS TAIWAN

台湾DHL EXPRESS

 

Contact Center of the Year 2013 (Logistics – Under 100 Seats)

2013最佳客户联络中心(物流业 - 100席位以下)

DHL EXPRESS SINGAPORE

 

Contact Center of the Year 2013 (Insurance – Under 20 Seats)

2013最佳客户联络中心(保险业 - 20席位以上)

MANULIFE (SINGAPORE) PTE LTD

宏利(新加坡)私人有限公司

 

Customer Service Center of the Year 2013 (Entertainment)

2013最佳顾客服务中心(娱乐业)

THE HONG KONG JOCKEY CLUB (RETAIL)

香港赛马会(零售部)

 

Customer Service Center of the Year 2013 (Insurance)

2013最佳顾客服务中心(保险业)

AIA COMPANY LIMITED SHENZHEN BRANCH

友邦保险有限公司深圳分公司

 

Customer Satisfaction Quality System of the Year 2013 (Logistics)

2013最佳顾客满意品管系统(物流业)

DHL EXPRESS SINGAPORE

 

Employee Engagement Program of the Year 2013 (Logistics)

2013最佳员工敬业计划(物流业)

DHL EXPRESS SINGAPORE

 

Employee Engagement Program of the Year 2013 (Property Management)

2013最佳员工敬业计划(物业管理)

HANG LUNG PROPERTIES LIMITED

痗岫a产

 

Field Support Team of the Year 2013 (Property Management)

2013最佳现场支持队伍(物业管理)

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT (HANG YICK AND WELL BORN)

痚禰业地产集团物业管理部

 

High Speed Customer Service of the Year 2013 (Entertainment)

2013最佳效率顾客服务(娱乐业)

THE HONG KONG JOCKEY CLUB TSING YI TELEBET CENTER

香港赛马会青衣电话投注中心

 

Best Use of Knowledge Management of the Year 2013 (Logistics)

2013最佳知识管理(物流业)

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

中外运-敦豪国际航空快件有限公司

 

Online Customer Service of the Year 2013 (Entertainment)

2013最佳在线顾客服务(娱乐业)

MEASAT BROADCAST NETWORK SYSTEMS SDN BHD.

 

Corporate Service Team of the Year 2013 (Entertainment)

2013最佳企业服务队伍(娱乐业)

THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

香港赛马会申领管理

 

People Development Program of the Year 2013 (Property Management)

2013最佳人力发展计划(物业管理)

HANG LUNG PROPERTIES

痗岫a产

 

People Development Program of the Year 2013 (Logistics)

2013最佳人力发展计划(物流业)

DHL EXPRESS TAIWAN

台湾DHL EXPRESS

 

Merit - Best Customer Experience Management of the Year 2013

优异奖-2013最佳顾客体验管理

MANULIFE (SINGAPORE) PTE LTD

宏利(新加坡)私人有限公司

 

Merit - Field Support Team of the Year 2013

优异奖-2013最佳现场支持队伍

HONG KONG AIRLINES LIMITED

香港航空有限公司

 

 

Individual Categories

 

CEO of the Year 2013

2013杰出行政总裁

BILL LISLE, AIA BHD

黎以诺, 友邦保险有限公司

 

CRM Director of the Year 2013

2013杰出顾客关系管理董事

ANGIE HUNG CHUN MEI, DHL EXPRESS TAIWAN

洪春美, 台湾DHL EXPRESS

 

CRM Manager of the Year 2013 (Logistics)

2013杰出顾客关系管理经理(物流业)

HAWK SUN MING HUNG, DHL EXPRESS TAIWAN

孙铭宏,台湾DHL EXPRESS

 

Customer Service Manager of the Year 2013 (Entertainment – Contact Center)

2013杰出顾客服务经理(客户联络中心娱乐业)

PANSY IP OI YING, THE HONG KONG JOCKEY CLUB

叶蔼莹, 香港赛马会

 

Customer Service Manager of the Year 2013 (Insurance – Contact Center)

2013杰出顾客服务经理(客户联络中心保险业)

DIDDY CHAN CHI MAN, PRUDENTIAL HONG KONG LIMITED

陈至敏, 保诚保险有限公司

 

Customer Service Manager of the Year 2013 (Logistics – Contact Center)

2013杰出顾客服务经理(客户联络中心物流业)

FRANCES FENG YING, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

冯颖, 中外运- 敦豪国际航空快件有限公司

 

Customer Service Manager of the Year 2013 (Network Communications – Contact Center)

2013杰出顾客服务经理(客户联络中心网络传讯)

BETTY WANG QIAO HUI, CHINA TELECOM GLOBAL LIMITED

王乔辉, 中国电信国际有限公司

 

Customer Service Manager of the Year 2013 (Logistics – Contact Center T&D)

2013杰出顾客服务经理(客户联络中心T&D – 物流业)

JULIA HUANG CHIN WEN, DHL EXPRESS TAIWAN

黄嫀琝, 台湾DHL EXPRESS

 

Customer Service Manager of the Year 2013 (Entertainment –Service Center)

2013杰出顾客服务经理(顾客服务中心娱乐业)

PINKY MUI TSZ TING, THE HONG KONG JOCKEY CLUB (RETAIL)

梅芷婷, 香港赛马会(零售部)

 

Customer Service Manager of the Year 2013 (Insurance – Service Center)

2013杰出顾客服务经理(顾客服务中心保险业)

RAYMOND WONG SHU HON, PRUDENTIAL HONG KONG LIMITED

王树汉, 保诚保险有限公司

 

Customer Service Manager of the Year 2013 (Network Communications – Service Center)

2013杰出顾客服务经理(顾客服务中心网络传讯)

THOMAS WONG SIU HIN, CITIC TELECOM INTERNATIONAL CPC LIMITED

黄少轩, 中信国际电讯(信息技术)有限公司

 

Customer Service Manager of the Year 2013 (Entertainment –Technical Center)

2013杰出顾客服务经理(技术支持中心娱乐业)

AMY LEUNG PO CHU, THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

梁宝珠, 香港赛马会申领管理

 

Customer Service Manager of the Year 2013 (Network Communications – Technical Center)

2013杰出顾客服务经理(技术支持中心网络传讯)

FELIX HUANG HUNG TO, CHINA TELECOM GLOBAL LIMITED

黄鸿图, 中国电信国际有限公司

 

Customer Service Manager of the Year 2013 (Service Desk – Technical Center)

2013杰出顾客服务经理(技术支持中心服务台)

JOANNA WANG XIAO JIAN, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

王晓艰, 国际商业机器科技(深圳)有限公司

 

Customer Service Team Leader of the Year 2013 (Entertainment – Contact Center)

2013杰出顾客服务组长(客户联络中心娱乐业)

MAN NG WAI MAN, THE HONG KONG JOCKEY CLUB

吴慧敏, 香港赛马会

 

Customer Service Team Leader of the Year 2013 (Logistics – Contact Center)

2013杰出顾客服务组长(客户联络中心物流业)

VINIZA WANG QIAN, DHL- SINOTRANS INTERNATIONAL AIR COURIER LTD.

王茜, 中外运- 敦豪国际航空快件有限公司

 

Customer Service Team Leader of the Year 2013 (Network Communications – Contact Center)

2013杰出顾客服务组长(客户联络中心网络传讯)

DAISY ZHOU DAO XIN, CHINA TELECOM GLOBAL LIMITED

周道昕, 中国电信国际有限公司

 

Customer Service Team Leader of the Year 2013 (Public Services – Contact Center)

2013杰出顾客服务组长(客户联络中心公共服务业)

PANG WAI KWONG, THE HONGKONG ELECTRIC CO., LTD.

彭伟光, 香港电灯有限公司

 

Customer Service Team Leader of the Year 2013 (Airlines – Service Center)

2013杰出顾客服务组长(顾客服务中心航空业)

NORELLE WONG YIK WANG, HONG KONG AIRLINES LIMITED

王奕泓, 香港航空

 

Customer Service Team Leader of the Year 2013 (Entertainment – Service Center)

2013杰出顾客服务组长(顾客服务中心娱乐业)

RAINIE CHAN KWUN CHING, THE HONG KONG JOCKEY CLUB (RETAIL)

陈冠浈, 香港赛马会(零售部)

 

Customer Service Team Leader of the Year 2013 (Network Communications – Service Center)

2013杰出顾客服务组长(顾客服务中心网络传讯)

DANIEL HUANG TIAN LONG, CHINA ENTERPRISE ICT SOLUTIONS LIMITED

黄天龙, 中企网络通信技术有限公司

 

Customer Service Team Leader of the Year 2013 (Entertainment –Technical Center)

2013杰出顾客服务组长(技术支持中心娱乐业)

JENNY LIU KAI YUK, THE HONG KONG JOCKEY CLUB CLAIM MANAGEMENT

廖启玉, 香港赛马会申领管理

 

Customer Service Team Leader of the Year 2013 (Service Desk – Technical Center)

2013杰出顾客服务组长(技术支持中心服务台)

WENDY WAN LIN, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD.

万琳, 国际商业机器科技(深圳)有限公司

 

Customer Service Professional of the Year 2013 (Logistics – Contact Center)

2013杰出顾客服务专业人员(客户联络中心物流业)

ANNA CHOI ON NA, DHL EXPRESS (HONG KONG) LIMITED

蔡安娜, 敦豪国际速递(香港)有限公司

 

Customer Service Professional of the Year 2013 (Entertainment – Contact Center)

2013杰出顾客服务专业人员(客户联络中心娱乐业)

ALICE LAI HOI YAN, THE HONG KONG JOCKEY CLUB

黎凯恩, 香港赛马会

 

Customer Service Professional of the Year 2013 (Insurance – Contact Center)

2013杰出顾客服务专业人员(客户联络中心保险业)

KEELY SUEN WAI MAN, PRUDENTIAL HONG KONG LIMITED

孙慧雯, 保诚保险有限公司

 

Customer Service Professional of the Year 2013 (Network Communications – Contact Center)

2013杰出顾客服务专业人员(客户联络中心网络传讯)

BEN DENG JUN MING, CHINA TELECOM GLOBAL LIMITED

邓俊铭, 中国电信国际有限公司

 

Customer Service Professional of the Year 2013 (Public Services – Contact Center)

2013杰出顾客服务专业人员(客户联络中心公共服务业)

ANTHONY TOBIAS, THE HONGKONG ELECTRIC CO., LTD.

杜智鸿, 香港电灯有限公司

 

Customer Service Professional of the Year 2013 (Telecommunications – Contact Center)

2013杰出顾客服务专业人员(客户联络中心电讯业)

BRENDA LEUNG PUI MAN, HKT PREMIER

梁佩雯, HKT PREMIER

 

Customer Service Professional of the Year 2013 (Logistics – Contact Center T&D)

2013杰出顾客服务专业人员(客户联络中心T&D – 物流业)

CYNTHIA CHEN YU HSIEN, DHL EXPRESS TAIWAN

陈育娴, 台湾DHL EXPRESS

 

Customer Service Professional of the Year 2013 (Entertainment – Service Center)

2013杰出顾客服务专业人员(顾客服务中心娱乐业)

EDWIN TSE PUI YU, THE HONG KONG JOCKEY CLUB (RETAIL)

谢霈谕, 香港赛马会(零售部)

 

Customer Service Professional of the Year 2013 (Tourism – Service Center)

2013杰出顾客服务专业人员(顾客服务中心旅游业)

KOEY HSU PING, HONG KONG TOURISM BOARD

苏冰, 香港旅游发展局

 

Customer Service Professional of the Year 2013 (Transportation – Service Center)

2013杰出顾客服务专业人员(顾客服务中心运输业)

ONG SZE ERR, SBS TRANSIT LTD

王斯尔, 新捷运

 

Merit - Customer Service Manager of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务经理(客户联络中心)

RAYMOND LAM TAK SHING, THE HONG KONG JOCKEY CLUB

林德成, 香港赛马会

 

Merit - Customer Service Manager of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务经理(客户联络中心)

CATHY LEE KIT YEE, DHL EXPRESS (HONG KONG) LIMITED

李洁仪, 敦豪国际速递(香港)有限公司

 

Merit - Customer Service Manager of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务经理(顾客服务中心)

JENNIFER TSANG FUNG PING, THE HONG KONG JOCKEY CLUB (RETAIL)

曾鳯屏, 香港赛马会(零售部)

 

Merit - Customer Service Manager of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务经理(顾客服务中心)

ANITA CHAN LAI WA, THE HONG KONG JOCKEY CLUB (RETAIL)

陈丽华, 香港赛马会(零售部)

 

Merit - Customer Service Manager of the Year 2013 (Technical Center)

优异奖-2013杰出顾客服务经理(技术支持中心)

JAMES CHEUNG WAN, CHINA TELECOM GLOBAL LIMITED

张赟, 中国电信国际有限公司

 

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务组长(客户联络中心)

MELODY FU MAN LING, THE HONGKONG ELECTRIC CO., LTD.

傅敏玲, 香港电灯有限公司

 

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务组长(客户联络中心)

PATRICK CHAN WAI CHUNG, THE HONG KONG JOCKEY CLUB

陈伟聪, 香港赛马会

 

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务组长(客户联络中心)

JACKY CHAN SHING PAN, THE HONG KONG JOCKEY CLUB
陈诚斌, 香港赛马会

 

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务组长(客户联络中心)

JOHN CHO KA KIN, THE HONG KONG JOCKEY CLUB INTEGRATED CONTACT CENTRE

曹嘉健, 香港赛马会综合顾客服务中心

 

Merit - Customer Service Team Leader of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务组长(客户联络中心)

JEFF CHAN CHI WO, DHL EXPRESS (HONG KONG) LIMITED

陈志和, 敦豪国际速递(香港)有限公司

 

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务组长(顾客服务中心)

FANNY LAU YAN YIN, THE HONG KONG JOCKEY CLUB (RETAIL)

刘恩贤, 香港赛马会(零售部)

 

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务组长(顾客服务中心)

FANNY WONG HOI CHUNG, THE HONG KONG JOCKEY CLUB (RETAIL)

黄凯颂, 香港赛马会(零售部)

 

Merit - Customer Service Team Leader of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务组长(顾客服务中心)

NANCY CHENG LAN SZE, HONG KONG AIRLINES LIMITED

郑兰诗, 香港航空

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

HO WING KWONG, THE HONGKONG ELECTRIC CO., LTD.

何荣光, 香港电灯有限公司

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

CHUNG HOK LAM, THE HONGKONG ELECTRIC CO., LTD.

钟学琳, 香港电灯有限公司

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

KITTY TANG WING CHEE, THE HONGKONG ELECTRIC CO., LTD.

邓咏芝, 香港电灯有限公司

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

CRYSTAL LAM YUEN, THE HONGKONG ELECTRIC CO., LTD.

林圆, 香港电灯有限公司

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

ANGEL LAM WAI SIU, THE HONG KONG JOCKEY CLUB

林惠笑, 香港赛马会

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

ANTHONY WONG TSZ FUNG, THE HONG KONG JOCKEY CLUB

黄子峰, 香港赛马会

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

MURPHY FAN WING FAI, HKT PREMIER

范永晖, HKT PREMIER

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

YANG BEI, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

杨蓓, 中外运- 敦豪国际航空快件有限公司

 

Merit - Customer Service Professional of the Year 2013 (Contact Center)

优异奖-2013杰出顾客服务专业人员(客户联络中心)

REGINA SHIU WYMAN, DHL EXPRESS (HONG KONG) LIMITED

邵慧雯, 敦豪国际速递(香港)有限公司

 

Merit - Customer Service Professional of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务专业人员(顾客服务中心)

KEN KATSUMATA, THE HONG KONG JOCKEY CLUB (RETAIL)

胜礼健, 香港赛马会(零售部)

 

Merit - Customer Service Professional of the Year 2013 (Service Center)

优异奖-2013杰出顾客服务专业人员(顾客服务中心)

SAMUEL LAM SZE YAN, THE HONG KONG JOCKEY CLUB (RETAIL)

林诗恩, 香港赛马会(零售部)