Winners of the 2012 Customer Relationship Excellence Awards

Corporate Awards Categories

Corporate Environmental & Social Leadership of the Year 2012 (Property Management)
2012¦~³Ì¨Î¥ø业环«O责¥ô领³S¡]ª«业ºÞ²z¡^
Henderson Land Group Property Management Department (Hang Yick and Well Born)
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

Public Service of the Year 2012 (Public Utility)
2012¦~³Ì¨Î¤½¦@ªA务¡]¤½¥Î¨Æ业¡^
The Hongkong Electric Co., Ltd.
­»´ä电灯¦³­­¤½¥q

Public Service of the Year 2012 (Government)
2012¦~³Ì¨Î¤½¦@ªA务¡]¬F©²³¡门¡^
LAND TRANSPORT AUTHORITY (SINGAPORE)
·s¥[©Y陆¸ô¥æ³qºÞ²z§½

Global Support Services of the Year 2012 (Telecommunications)
2012¦~³Ì¨Î¥þ²y¤ä´©ªA务¡]电讯业¡^
CHINA TELECOM GLOBAL LIMITED
¤¤国电«H国际¦³­­¤½¥q

Global Support Services of the Year 2012 (Logistics)
2012¦~³Ì¨Î¥þ²y¤ä´©ªA务¡]ª«¬y业¡^
DHL EXPRESS (HONG KONG) LIMITED
´°»¨国际³t递(­»´ä)¦³­­¤½¥q

Contact Center of the Year 2012 (Logistics - Under 50 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 50®u¦ì¥H¤U¡^
DHL Express Taiwan
¥x湾DHL Express

Contact Center of the Year 2012 (Logistics - Under 100 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 100®u¦ì¥H¤U¡^
DHL EXPRESS (SINGAPORE) PTE LTD

Contact Center of the Year 2012 (Telecommunications - Under 200 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]电讯业- 200®u¦ì¥H¤U)
1O1O

Contact Center of the Year 2012 (Telecommunications - Under 300 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]电讯业- 300®u¦ì¥H¤U
CHUNGHWA TELECOM CO., LTD.
¤¤华电«HªÑ¥÷¦³­­¤½¥q

Contact Center of the Year 2012 (Logistics - Under 300 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 300®u¦ì¥H¤U¡^
DHL EXPRESS (HONG KONG) LIMITED
´°»¨国际³t递(­»´ä)¦³­­¤½¥q

Contact Center of the Year 2012 (Entertainment - Under 500 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]娱乐业- 500®u¦ì¥H¤U¡^
TSING YI TELEBET CENTER, THE HONG KONG JOCKEY CLUB
赛马会«C¦ç电话§ëª`¤¤¤ß

Contact Center of the Year 2012 (Logistics - Under 1000 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]ª«¬y业- 1000®u¦ì¥H¤U¡^        
DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD. NATIONAL CUSTOMER SERVICE DEPARTMENT
¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q¥þ国«È户ªA务³¡

Contact Center of the Year 2012 (Telecommunications - Above 1000 Seats)
2012¦~³Ì¨Î«È户联络¤¤¤ß¡]电讯业- 1000®u¦ì¥H¤W¡^   
ADVANCED CONTACT CENTER CO., LTD.

Integrated Support Team of the Year 2012 (Government)
2012¦~³Ì¨Î综¦X¤ä´©队¥î¡]¬F©²³¡门¡^  
DIRECTORATE-GENERAL OF PERSONNEL ADMINISTRATION, EXECUTIVE YUAN
PERSONNEL INFORMATION SYSTEM SERVICE CENTER
¦æ¬F°|¤H¨Æ¦æ¬F总处-¤H¨Æ资讯¨t统«ÈªA¤¤¤ß

Integrated Support Team of the Year 2012 (Service Desk)
2012¦~³Ì¨Î综¦X¤ä´©队¥î¡]ªA务¥x¡^ 
IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD (ISSC)
国际°Ó业É󾹬ì§Þ¡]²`¦`¡^¦³­­¤½¥q

Innovative Technology of the Year 2012 (Entertainment)
2012¦~³Ì¨Î创·N¬ì§Þ¡]娱乐业¡^  
ASTRO MALAYSIA HOLDINGS BERHAD
ASTRO¤j马±±ªÑ¦³­­¤½¥q

Best Use of Technology of the Year 2012 (Logistics)
2012¦~³Ì¨Î§Þ术运¥Î¡]ª«¬y业¡^     
DHL EXPRESS (SINGAPORE) PTE LTD

Customer Service Center of the Year 2012 (Insurance)
2012¦~³Ì¨Î顾«ÈªA务¤¤¤ß¡]«O险业¡^   
AIA COMPANY LIMITED GUANGDONG BRANCH
¤Í¨¹«O险¦³­­¤½¥q广东¤À¤½¥q

Customer Service Center of the Year 2012 (Banking Service - Bureau De Change)
2012¦~³Ì¨Î顾«ÈªA务¤¤¤ß¡]银¦æªA务¡V ¥~币兑换¡^ 
RHB BANK BERHAD SINGAPORE
·s¥[©Y兴业银¦æ

Customer Service Center of the Year 2012 (Property Management)
2012¦~³Ì¨Î顾«ÈªA务¤¤¤ß¡]ª«业ºÞ²z¡^   
HANG LUNG PROPERTIES
ùÚ¶©¦a产

Customer Satisfaction Quality System of the Year 2012 (Insurance)
2012¦~³Ì¨Î顾«È满·N«~ºÞ¨t统¡]«O险业¡^   
METLIFE
¤j³£会¤H寿

Customer Satisfaction Quality System of the Year 2012 (Logistics ¡V North Asia)
2012¦~³Ì¨Î顾«È满·N«~ºÞ¨t统¡]ª«¬y业¡V ¥_亚¬w¡^
DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD. NATIONAL CUSTOMER SERVICE DEPARTMENT
¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q¥þ国«È户ªA务³¡

Customer Satisfaction Quality System of the Year 2012 (Logistics ¡V South Asia)
2012¦~³Ì¨Î顾«È满·N«~ºÞ¨t统¡]ª«¬y业¡V «n亚¬w¡^
DHL EXPRESS (SINGAPORE) PTE LTD

Customer Satisfaction Quality System of the Year 2012 (Public Relations)
2012¦~³Ì¨Î顾«È满·N«~ºÞ¨t统¡]¤½¦@关¨t¡^     
ARIES CONSULTING LTD.

Best Customer Experience Management of the Year 2012 (Insurance)
2012¦~³Ì¨Î顾«ÈÊ^验¡]«O险业¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. YUNNAN BRANCH
¤¤国¤Ó¥­¬v¤H寿«O险ªÑ¥÷¦³­­¤½¥q¤ª«n¤À¤½¥q

People Development Program of the Year 2012 (Property Management)
2012¦~³Ì¨Î顾«ÈÊ^验¡]¦í¦v楼¦t¡^
HANG LUNG PROPERTIES
ùÚ¶©¦a产

Best Customer Experience Management of the Year 2012 (Commercial Building)
2012¦~³Ì¨Î顾«ÈÊ^验¡]°Ó业楼¦t¡^
THE GREAT EAGLE PROPERTIES MANAGEMENT COMPANY LIMITED - CITIBANK PLAZA
鹰§gª«业ºÞ²z¦³­­¤½¥q- ªáºX银¦æ广场

High Speed​​ Customer Service of the Year 2012 (Entertainment)
2012¦~³Ì¨Î®Ä²v顾«ÈªA务¡]娱乐业¡^
ASTRO MALAYSIA HOLDINGS BERHAD
ASTRO¤j马±±ªÑ¦³­­¤½¥q

Best Clubhouse of the Year 2012 (Property Management)
2012¦~³Ì¨Î会©ÒªA务¡]ª«业ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT (HANG YICK AND WELL BORN)
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

Best Social Media Program of the Year 2012 (Telecommunications)
2012¦~³Ì¨ÎªÀ¥æ´CÊ^计¦E¡]电讯业¡^
PT. XL AXIATA, TBK

Best Use of Knowledge Management of the Year 2012 (Logistics)
2012¦~³Ì¨Îª¾识ºÞ²z¡]ª«¬y业¡^
DHL EXPRESS TAIWAN
¥x湾DHL Express

Best Use of Knowledge Management of the Year 2012 (Telecommunications)
2012¦~³Ì¨Îª¾识ºÞ²z¡]电讯业¡^
PT. XL AXIATA, TBK

Best Customer Experience Management of the Year 2012 (Residential Building)
2012¦~³Ì¨Î¤H¤O发®i计¦E¡]ª«业ºÞ²z¡^
HANG LUNG PROPERTIES
ùÚ¶©¦a产

Online Customer Service of the Year 2012 (Entertainment)
2012¦~³Ì¨Î¦b线顾«ÈªA务¡]娱乐业¡^
ASTRO MALAYSIA HOLDINGS BERHAD
ASTRO¤j马±±ªÑ¦³­­¤½¥q

Merit - Best Customer Experience Management of the Year 2012
ɬÉÝ奖¡Ð2012¦~³Ì¨Î顾«ÈÊ^验
METLIFE
¤j³£会¤H寿
 
Individual Categories


CEO of the Year 2012 (Office Solution)
2012¦~ªN¥X¦æ¬F总µô¡]办¤½«Ç¤è®×¡^
Paul Salnikow, THE EXECUTIVE CENTRE
Paul Salnikow¡A¼w¨Æ°Ó务¤¤¤ß

CEO of the Year 2012 (Insurance)
2012¦~ªN¥X¦æ¬F总µô¡]«O险业¡^
Carol Li Xiao Ying, AIA COMPANY LIMITED GUANGDONG BRANCH
¾¤晓颖¡A¤Í¨¹«O险¦³­­¤½¥q广东¤À¤½¥q

Entrepreneur CEO of the Year 2012 (eCommerce)
2012¦~ªN¥X创业®a¦æ¬F总µô¡]电¤l°Ó贸
Danny Yeung, GROUPON
杨ÉoªZ¡AGROUPON

CRM Director of the Year 2012 (Mobile)
2012¦~ªN¥X顾«È关¨tºÞ²z¸³¨Æ¡]²¾动³q讯¡^
Cut Noosy Keumalafajri, PT. XL AXIATA, TBK

CRM Director of the Year 2012 (Logistics)
2012¦~ªN¥X顾«È关¨tºÞ²z¸³¨Æ¡]ª«¬y业¡^
Ken Chao Kie Kang, DHL EXPRESS TAIWAN
赵凯±d¡A¥x湾DHL Express

CRM Director of the Year 2012 (eCommerce)
2012¦~ªN¥X顾«È关¨tºÞ²z¸³¨Æ¡]电¤l°Ó贸¡^
Andy Cheung, GROUPON
张¦¿Ä£¡AGROUPON

CRM Manager of the Year 2012 (Insurance)
2012¦~ªN¥X顾«È关¨tºÞ²z经²z¡]«O险业¡^
Raymond Law Pak Cheung, METLIFE
罗¦Ê²»¡A¤j³£会¤H寿

CRM Manager of the Year 2012 (Mobile)
2012¦~ªN¥X顾«È关¨tºÞ²z经²z¡]²¾动³q讯¡^
Winnie Hung Leung Leung, ONE2FREE
¬x凉凉¡AONE2FREE

CRM Manager of the Year 2012 (Logistics)
2012¦~ªN¥X顾«È关¨tºÞ²z经²z¡]ª«¬y业¡^
Andy Lai Chih Hung, DHL EXPRESS TAIWAN
赖§Ó¥°¡A¥x湾DHL Express

CRM Manager of the Year 2012 (Network Communications)
2012¦~ªN¥X顾«È关¨tºÞ²z经²z¡]ÊI络传讯¡^
Joel Chun Ka Hung, CITIC TELECOM INTERNATIONAL CPC LIMITED
¯³¹Å鸿¡A¤¤«H国际电讯(«H®§§Þ术)¦³­­¤½¥q

Customer Service Manager of the Year 2012 (Entertainment ¡V​​ Contact Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V 娱乐业¡^
Vincent Hui Wing Tung, THE HONG KONG JOCKEY CLUB
许¥Ã东¡A­»´ä赛马会

Customer Service Manager of the Year 2012 (Mobile ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ²¾动³q讯¡^
Sam Cheng Sum, ONE2FREE
郑µ`¡AONE2FREE

Customer Service Manager of the Year 2012 (Logistics ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Rosanna Yim Wai Kwan, DHL EXPRESS (HONG KONG) LIMITED
严´f¸s¡A´°»¨国际³t递(­»´ä)¦³­­¤½¥q

Customer Service Manager of the Year 2012 (Insurance ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡V «O险业¡^
Rachel Mak Ching Ting, METLIFE
麦静´@¡A¤j³£会¤H寿

Customer Service Manager of the Year 2012 (Network Communications ¡V Service Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡V ÊI络传讯¡^
Rachel Zhang Ping, CHINA ENTERPRISE COMMUNICATIONS LIMITED
张µÓ¡A¤¤¥øÊI¸ô³q«H§Þ术¦³­­¤½¥q

Customer Service Manager of the Year 2012 (Airlines ¡V Service Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß¡V ¯èªÅ业¡^
Agnes Cheung Wai Fun, HONG KONG AIRLINES LIMITED
张´fªâ¡A­»´ä¯èªÅ¦³­­¤½¥q

Customer Service Manager of the Year 2012 (Service Desk ¡V Technical Center)
2012¦~ªN¥X顾«ÈªA务经²z¡]§Þ术¤ä´©¤¤¤ß¡V ªA务¥x¡^
Andy Liu Tao, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD. (ISSC)
刘涛¡A国际°Ó业É󾹬ì§Þ¡]²`¦`¡^¦³­­¤½¥q

Customer Service Team Leader of the Year 2012 (Logistics ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Vivian Chu Jui Hsuan, DHL EXPRESS TAIWAN
¦¶Íº¸©¡A¥x湾DHL Express

Customer Service Team Leader of the Year 2012 (Mobile ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ²¾动³q讯¡^
Dionne Ho Tin Yan, ONE2FREE
¦ó¤Ñ®¦¡AONE2FREE

Customer Service Team Leader of the Year 2012 (Public Utility ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V ¤½¦@ªA务业¡^
Sandy Leung Wai Chi, THE HONGKONG ELECTRIC CO., LTD.
±ç´fªÛ¡A­»´ä电灯¦³­­¤½¥q

Customer Service Team Leader of the Year 2012 (Entertainment ¡V​​ Contact Center)
2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡V 娱乐业¡^
Derek Wong Man Wai, THE HONG KONG JOCKEY CLUB
¤ýÉE伟¡A­»´ä赛马会

Customer Service Team Leader of the Year 2012 (Airlines ¡V Service Center)
2012¦~ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß¡V ¯èªÅ业¡^
Terence Fung Lai Yee, HONG KONG AIRLINES LIMITED
冯丽仪¡A­»´ä¯èªÅ¦³­­¤½¥q

Customer Service Team Leader of the Year 2012 (Service Desk ¡V Technical Center)
2012¦~ªN¥X顾«ÈªA务组长¡]§Þ术¤ä´©¤¤¤ß¡V ªA务¥x¡^
Cherry Wei She Yan, IBM SOLUTION & SERVICES (SHENZHEN) CO., LTD. (ISSC)
ÃQªÀ艳¡A国际°Ó业É󾹬ì§Þ¡]²`¦`¡^¦³­­¤½¥q

Customer Service Team Leader of the Year 2012 (Mobile ¡VTechnical  Center)
2012¦~ªN¥X顾«ÈªA务组长¡]§Þ术¤ä´©¤¤¤ß¡V ²¾动³q讯¡^
Chris Chan Chi Chung, ONE2FREE
陈§Ó聪¡AONE2FREE

Customer Service Professional of the Year 2012 (Public Utility ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ¤½¦@ªA务业¡^
Elinor Wong Wai Mei, The Hongkong Electric Co., Ltd.
黄¼zÁ¨¡A­»´ä电灯¦³­­¤½¥q

Customer Service Professional of the Year 2012 (Entertainment ¡V​​ Contact Center)
2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V 娱乐业¡^
Yoki Ngan Wai Yau, The Hong Kong Jockey Club
颜¥c§ñ¡A­»´ä赛马会

Customer Service Professional of the Year 2012 (Telecommunications ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V 电讯业¡^
Cody Lei Ka Wo, NEW WORLD TELECOMMUNICATIONS LIMITED
§õ®a©M¡A·s¥@¬É电讯¦³­­¤½¥q

Customer Service Professional of the Year 2012 (Logistics ¡V Contact Center)
2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡V ª«¬y业¡^
Sky Dong Tian Li, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¸³¤Ñ¥ß¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Professional of the Year 2012 (Mobile ¡VTechnical  Center)
2012¦~ªN¥X顾«ÈªA务专业¤H员¡]§Þ术¤ä´©¤¤¤ß¡V ²¾动³q讯¡^
Louis Tam Lai Lok, ONE2FREE
谭礼乐¡AONE2FREE

Merit - Customer Service Manager of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^
Lillian Ding Lin, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤BµY¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Merit - Customer Service Manager of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß¡^
Sandra Chan Yuk Chu, THE HONG KONG JOCKEY CLUB
陈¥É¯]¡A­»´ä赛马会

Merit - Customer Service Team Leader of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Gillian Tan Qian Ming, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.
谭­Å©ú¡A¤¤¥~运-´°»¨国际¯èªÅ§Ö¥ó¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Louisa Chung Wai Chu, DHL EXPRESS (HONG KONG) LIMITED
钟´f¯]¡A´°»¨国际³t递(­»´ä)¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Brian Leung Wai Kei, The Hong Kong Jockey Club
±ç伟°ò¡A­»´ä赛马会

Merit - Customer Service Team Leader of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
Iris Lam Chau Ying, The Hong Kong Jockey Club
ªL¬î莹¡A­»´ä赛马会

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Jackie Wu Jen Yuan, DHL EXPRESS TAIWAN
吴¥ô远¡A¥x湾DHL Express

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Carly Wong Ka Man, ONE2FREE
黄¹Å¶²¡AONE2FREE

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Michael Chan Wai Yip, THE HONG KONG JOCKEY CLUB
陈伟业¡A­»´ä赛马会

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Eric Lau Ho Tai, THE HONG KONG JOCKEY CLUB
刘¯E®õ¡A­»´ä赛马会

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Calvin Cheung Tak Kei, The Hongkong Electric Co., Ltd.
张¼w°ò¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Winnie Wong Yik Yue, The Hongkong Electric Co., Ltd.
黄«³§±¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Kimmy Leung Kit Ying, The Hongkong Electric Co., Ltd.
±çÏ¡¬Õ¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Bonita Chan Shan Shan, The Hongkong Electric Co., Ltd.
陈¬À¬À¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Rene Law Ka Yee, The Hongkong Electric Co., Ltd.
罗®a仪¡A­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Anita Tsang Fung Kau, NEW WORLD TELECOMMUNICATIONS LIMITED
´¿凤²y¡A·s¥@¬É电讯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2012 (Contact Center)
ɬÉÝ奖¡Ð2012¦~ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
Joe Chu Siu Kin, DHL EXPRESS (HONG KONG) LIMITED
¦¶¤Ö
°®
¡A´°»¨国际³t递(­»´ä)¦³­­¤½¥q