Winners of the 2010 Customer Relationship Excellence Awards

Corporate Awards Categories

Customer Relationship Excellence - Outstanding Achievement

2010年³Ì¨ÎÅU«ÈÃö«YªA°È³Ç¥X¼ú

The Hongkong Electric Co., Ltd.

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Corporate Health and Safety Achievement of the Year 2010 (Property Management)

2010年³Ì¨Î¥ø·~¦w¥þ°·±d¦¨´N¼ú¡]ª«·~ºÞ²z¡^
Henderson Land Group Property Management Department (Hang Yick and Well Born)

ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡

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Corporate Environmental & Social Leadership of the Year 2010 (Property Management)

2010年³Ì¨Î¥ø·~Àô«O³d¥ô»â³S¡]ª«·~ºÞ²z¡^
GOODWILL MANAGEMENT LIMITED

«a«ÂºÞ²z¦³­­¤½¥q

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Best Use of Knowledge Management of the Year 2010 (Government)

2010年³Ì¨Îª¾ÃѺ޲z¡]¬F©²³¡ªù¡^
TAIPEI CITY GOVERNMENT

»O¥_¥«¬F©²

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Best Use of Knowledge Management of the Year 2010 (Telecommunications)

2010年³Ì¨Îª¾ÃѺ޲z¡]¹q°T·~¡^
CHUNGHWA TELECOM CO., LTD.

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Best Use of Knowledge Management of the Year 2010 (Property Management)

2010年³Ì¨Îª¾ÃѺ޲z¡]ª«·~ºÞ²z¡^
ARA Asset Management (Fortune) Limited

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Customer Relationship Marketing Service of the Year 2010 (Property Management)

2010年³Ì¨ÎÅU«ÈÃö«Y±À¼sªA°È¡]ª«·~ºÞ²z¡^
Hong Yip Service Company Limited

±d·~ªA°È¦³­­¤½¥q

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Customer Service Center of the Year 2010

2010年³Ì¨ÎÅU«ÈªA°È¤¤¤ß
China Pacific Life Insurance Co., Ltd. Fujian Branch

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Customer Service Center of the Year 2010 (Public Utility)

2010年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]¤½¥Î¨Æ·~¡^
The Hongkong Electric Co., Ltd

­»´ä¹q¿O¦³­­¤½¥q

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Customer Service Center of the Year 2010 (Logistics)

2010年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]ª«¬y·~¡^
DHL EXPRESS (TAIWAN) CORP.

¥xÆWDHL Express

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Customer Service Center of the Year 2010 (Telecommunications)

2010年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]¹q°T·~¡^
China telecom zhejiang 10000 taizhou region center

¤¤°ê¹q«H®ý¦¿¤½¥q10000¥x¦{°Ï°ì¤¤¤ß

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Contact Center of the Year 2010 (Under 50 Seats)

2010年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]50®u¦ì¥H¤U¡^
The Hongkong Electric Co., Ltd.

­»´ä¹q¿O¦³­­¤½¥q

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Contact Center of the Year 2010 (Under 100 Seats)

2010年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]100®u¦ì¥H¤U¡^
Taipei City Government

»O¥_¥«¬F©²

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Contact Center of the Year 2010 (Under 200 Seats)

2010年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]200®u¦ì¥H¤U¡^

DHL Express Hong Kong

DHL Express ­»´ä

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Contact Center of the Year 2010 (Under 1000 Seats)

2010年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]1000®u¦ì¥H¤U¡^

DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

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Contact Center of the Year 2010 (Above 1000 Seats)

2010年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]1000®u¦ì¥H¤W¡^

Customer Service Center I of China Mobile Shandong (CMSD)

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Outsourcing Team of the Year 2010 (Property Management)

2010年³Ì¨Î©e¥~ªA°È¶¤¥î¡]ª«·~ºÞ²z¡^

HOPEWELL PROPERTY MANAGEMENT CO., LTD.

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Outsourcing Team of the Year 2010 (Contact Center)

2010年³Ì¨Î©e¥~ªA°È¶¤¥î¡]Ápµ¸¤¤¤ß¡^

Make The Right Call

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Integrated Support Team of the Year 2010 (Property Management)

2010年³Ì¨Îºî¦X¤ä´©¶¤¥î¡]ª«·~ºÞ²z¡^

Hopewell Real Estate Agency Limited ¡V Hopewell Centre Management Limited

¦X©Mª«·~¥N²z¦³­­¤½¥q¡V¦X©M¤¤¤ßºÞ²z¦³­­¤½¥q

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Corporate Service Team of the Year 2010 (Property Management)

2010年³Ì¨Î¥ø·~ªA°È¶¤¥î¡]ª«·~ºÞ²z¡^

Prosperity REIT

ªl´I²£·~«H°U

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Public Service of the Year 2010 (Public Utility)

2010年³Ì¨Î¤½¦@ªA°È¡]¤½¥Î¨Æ·~¡^

The Hongkong Electric Co., Ltd.

­»´ä¹q¿O¦³­­¤½¥q

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Customer Loyalty Program of the Year 2010 (Property Management)

2010年³Ì¨ÎÅU«È©¾¸Û­p¹º¡]ª«·~ºÞ²z¡^

Henderson Land Group Property Management Department (Hang Yick and Well Born)

ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡

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Customer Satisfaction Quality System of the Year 2010 (Public Transport)

2010年³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]¤½¦@¥æ³q¡^

MTR CORPORATION LIMITED

­»´äÅK¸ô¦³­­¤½¥q

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Customer Satisfaction Quality System of the Year 2010 (Telecommunications)

2010年³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]¹q°T·~¡^

Chunghwa Telecom Co., Ltd.

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Customer Satisfaction Quality System of the Year 2010 (Property Management)

2010年³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]ª«·~ºÞ²z¡^

Royal Elite Service Company Limited

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Customer Satisfaction Quality System of the Year 2010 (Public Relations)

2010年³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]¤½¦@Ãö«Y¡^

Aries Consulting Ltd.

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Best Use of Technology of the Year 2010 (Logistics)

2010年³Ì¨Î§Þ³N¹B¥Î¡]ª«¬y·~¡^

DHL Express (Taiwan) Corp.

¥xÆWDHL Express

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Best Use of Technology of the Year 2010 (Telecommunications)

2010年³Ì¨Î§Þ³N¹B¥Î¡]¹q°T·~¡^

Customer Service Center I of China Mobile Shandong (CMSD)

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People Development Program of the Year 2010 (Property Management)

2010年³Ì¨Î¤H¤Oµo®i­p¹º¡]ª«·~ºÞ²z¡^

CITYBASE PROPERTY MANAGEMENT LTD. ¡V THE CENTER

´ä°òª«·~ºÞ²z¦³­­¤½¥q¡X¤¤Àô¤¤¤ß

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Best Customer Experience Management of the Year 2010 (Property Management)

2010年³Ì¨ÎÅU«ÈÅéÅç¡]ª«·~ºÞ²z¡^

Goodwell Property Management Limited

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Best Customer Experience Management of the Year 2010 (Retail)

2010年³Ì¨ÎÅU«ÈÅéÅç¡]¹s°â·~¡^

Bonjour Cosmetic Wholesale Centre Limited

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Best Customer Experience Management of the Year 2010 (Telecommunications)

2010年³Ì¨ÎÅU«ÈÅéÅç¡]¹q°T·~¡^

Customer Service Center I of China Mobile Shandong (CMSD)

¤¤°ê²¾°Ê³q«H¶°¹Î¤sªF¦³­­¤½¥q«È¤áªA°È¤@¤¤¤ß

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Field Support Team of the Year 2010 (Property Management)

2010年³Ì¨Î²{³õ¤ä´©¶¤¥î¡]ª«·~ºÞ²z¡^

Hopewell Real Estate Agency Limited ¡V Broadwood Twelve Management Limited

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High Speed Customer Service of the Year 2010 (Government)

2010年³Ì¨Î®Ä²vÅU«ÈªA°È¡]¬F©²³¡ªù¡^

TAIPEI CITY GOVERNMENT

»O¥_¥«¬F©²

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High Speed Customer Service of the Year 2010 (Property Management)

2010年³Ì¨Î®Ä²vÅU«ÈªA°È¡]ª«·~ºÞ²z¡^

Goodwill Management Limited

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High Speed Customer Service of the Year 2010 (Telecommunications)

2010年³Ì¨Î®Ä²vÅU«ÈªA°È¡]¹q°T·~¡^

Customer Service Center I of China Mobile Shandong (CMSD)

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Merit ¡V Customer Service Center of the Year 2010

Àu²§¼ú¡Ð2010年³Ì¨ÎÅU«ÈªA°È¤¤¤ß

ARA ASSET MANAGEMENT (FORTUNE) LIMITED

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Merit - Integrated Support Team of the Year 2010

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Goodwill Management Limited

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Individual Awards Categories

CEO of the Year 2010 (Logistics)

2010年³Ç¥X¦æ¬FÁ`µô¡]ª«¬y·~¡^

Kelvin Leung Kai Yuen, DHL GLOBAL FORWARDING

±ç±Ò¤¸, DHL¥þ²y³f¹Bª«¬y

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CEO of the Year 2010 (Banking)

2010年³Ç¥X¦æ¬FÁ`µô¡]»È¦æ·~¡^

Jason Wong Hon Lurn, RHB BANK BERHAD SINGAPORE

¶Àº~Åï, ·s¥[©Y¿³·~»È¦æ

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CRM Director of the Year 2010 (Banking)

2010年³Ç¥XÅU«ÈÃö«YºÞ²z¸³¨Æ¡]»È¦æ·~¡^

Basker Rangachari, Standard Chartered Bank (Hong Kong) Limited

¤¨¨ô½å, ´í¥´»È¦æ(­»´ä)¦³­­¤½¥q

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CRM Director of the Year 2010 (ICT)

2010年³Ç¥XÅU«ÈÃö«YºÞ²z¸³¨Æ¡]¸ê°T¤Î³q°T¬ì§Þ·~¡^

Eddie Ling shing yan, CITIC TELECOM INTERNATIONAL CPC LIMITED

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CRM Manager of the Year 2010 (Banking)

2010年³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]»È¦æ·~¡^

William Mak Wai Lim, Standard Chartered Bank (Hong Kong) Limited

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CRM Manager of the Year 2010 (Retail)

2010年³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]¹s°â·~¡^

Sammie Chan sze ka, Bonjour Cosmetic Wholesale Centre Limited

³¯«ä¹Å, ¨ô®®¤ÆùÛ«~§åµo¤¤¤ß¦³­­¤½¥q

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CRM Manager of the Year 2010 (Logistics)

2010年³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]ª«¬y·~¡^

Harry Wu Ka Lai, DHL Express Hong Kong

­J¹Å§, DHL Express ­»´ä

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Customer Service Manager of the Year 2010 (Entertainment ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß ¡V ®T¼Ö·~¡^

Tammy Leung Po Chi, The Hong Kong Jockey Club

±çÄ_ªÛ, ­»´äÁÉ°¨·|

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Customer Service Manager of the Year 2010 (Outsourcing ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß ¡V ©e¥~ªA°È¡^

Joan Yip Wan Chung, MERCER (HK) LIMITED

¸­ÃýÁo, ¬ü¥@(­»´ä)¦³­­¤½¥q

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Customer Service Manager of the Year 2010 (Logistics ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^

Rebecca Huang xing yuan, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

黄¬P·½, ¤¤¥~¹B¡V´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

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Customer Service Manager of the Year 2010 (Telecommunications ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È¸g²z¡]«È¤áÁpµ¸¤¤¤ß ¡V ¹q°T·~¡^

Yin Yan Mei, Customer Service Center I of China Mobile Shandong (CMSD)

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Customer Service Manager of the Year 2010 (Logistics ¡V Service Center)

2010年³Ç¥XÅU«ÈªA°È¸g²z¡]ÅU«ÈªA°È¤¤¤ß ¡V ª«¬y·~¡^

Andy Lai chih Hung, DHL Express (Taiwan) Corp.

¿à§Ó¥°, ¥xÆWDHL Express

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Customer Service Team Leader of the Year 2010 (Government/Subvented Organization ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß ¡V ¬F©²³¡ªù/¸ê§U¾÷ºc¡^

BaKky Cheng, Hong Kong Tourism Board

¾GºÑªÛ, ­»´ä®È¹Cµo®i§½

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Customer Service Team Leader of the Year 2010 (Logistics ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^

Maureen Qian Lin, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

¿úªL,   ¤¤¥~¹B¡V´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

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Customer Service Team Leader of the Year 2010 (Public Service ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß ¡V ¤½¦@ªA°È·~¡^

Fion Cheung Wing Sze, The Hongkong Electric Co., Ltd.

±iµú¸Ö, ­»´ä¹q¿O¦³­­¤½¥q

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Customer Service Team Leader of the Year 2010 (Telecommunications ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß ¡V ¹q°T·~¡^

Gao Hui, Customer Service Center I of China Mobile Shandong (CMSD)

°ª¼z,   ¤¤°ê²¾°Ê³q«H¶°¹Î¤sªF¦³­­¤½¥q«È¤áªA°È¤@¤¤¤ß

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Customer Service Team Leader of the Year 2010 (Entertainment ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß ¡V ®T¼Ö·~¡^

Agnes Chan Hoi Yee, The Hong Kong Jockey Club

³¯¶}©É, ­»´äÁÉ°¨·|

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Customer Service Team Leader of the Year 2010 (Logistics ¡V Service Center)

2010年³Ç¥XÅU«ÈªA°È²Õªø¡]ÅU«ÈªA°È¤¤¤ß ¡V ª«¬y·~¡^

Maggie Lin Wei chi, DHL Express (Taiwan) Corp.

ªL°¶µa, ¥xÆWDHL Express

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Customer Service Professional of the Year 2010 (Logistics ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^

Trista Tang Kit Yu, DHL Express Hong Kong

¾H¼ä¦p,  DHL Express ­»´ä

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Customer Service Professional of the Year 2010 (Telecommunications ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß ¡V ¹q°T·~¡^

Candy Ying Chui Man, New World Telecommunications Limited

À³»A¶², ·s¥@¬É¹q°T¦³­­¤½¥q

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Customer Service Professional of the Year 2010 (Public Service ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß ¡V ¤½¦@ªA°È·~¡^

Branda Kwok Siu Yin, The Hongkong Electric Co., Ltd.

³¢²Ð¿P, ­»´ä¹q¿O¦³­­¤½¥q

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Customer Service Professional of the Year 2010 (Outsourcing ¡V Contact Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡V ©e¥~ªA°È¡^

ANNA LEE, MERCER (HK) LIMITED

§õ­b²ø, ¬ü¥@(­»´ä)¦³­­¤½¥q

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Customer Service Professional of the Year 2010 (Government/Subvented Organization ¡V Service Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß ¡V¬F©²³¡ªù/¸ê§U¾÷ºc¡^

Emily Wong Yee Lam, Hong Kong Tourism Board

¶À¥ìµY, ­»´ä®È¹Cµo®i§½

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Customer Service Professional of the Year 2010 (Logistics ¡V Service Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß ¡V ª«¬y·~¡^

Julia Huang chin wen, DHL Express (Taiwan) Corp.

¶ÀÝAÚ§, ¥xÆWDHL Express

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Customer Service Professional of the Year 2010 (ICT ¡V Technical Center)

2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]§Þ³N¤ä´©¤¤¤ß ¡V¸ê°T¤Î³q°T¬ì§Þ·~¡^

Matthew Chan chi fung, CITIC TELECOM INTERNATIONAL CPC LIMITED

³¯´¼¾W, ¤¤«H°ê»Ú¹q°T(«H®§§Þ³N)¦³­­¤½¥q

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Merit - Customer Service Team Leader of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^

Jackie Chu Chi Wai, DHL Express Hong Kong

¦¶§Ó°¶ DHL Express ­»´ä

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Merit - Customer Service Team Leader of the Year 2010 (Contact Center)

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Rachel Lee Mei Fong, The Hong Kong Jockey Club

§õ¬üªÚ, ­»´äÁÉ°¨·|

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Merit - Customer Service Team Leader of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^

Bobo Cheung Shuk Yee, The Hong Kong Jockey Club

±i²QÅt, ­»´äÁÉ°¨·|

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Merit - Customer Service Team Leader of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^

Jade Chan Chit, The Hong Kong Jockey Club

³¯±¶,   ­»´äÁÉ°¨·|

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Qin Jin Hong, Customer Service Center I of China Mobile Shandong (CMSD)

¯³ª÷红, ¤¤°ê²¾°Ê³q«H¶°¹Î¤sªF¦³­­¤½¥q«È¤áªA°È¤@¤¤¤ß

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Wang Yi Chen, DHL-SINOTRANS INTERNATIONAL AIR COURIER LTD.

¤ýâüµ`, ¤¤¥~¹B¡V´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Gloria Suen Ching Ting, New World Telecommunications Limited

®]¹t´@, ·s¥@¬É¹q°T¦³­­¤½¥q

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Ken Poon Chin Pang, The Hongkong Electric Co., Ltd.

¼ï®ióè, ­»´ä¹q¿O¦³­­¤½¥q

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Cheung Siu Fan, The Hongkong Electric Co., Ltd.

±i¥ü¤Z, ­»´ä¹q¿O¦³­­¤½¥q

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Merit - Customer Service Professional of the Year 2010 (Contact Center)

Àu²§¼ú¡Ð2010年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^

Alex Leung Kwok Hin, The Hongkong Electric Co., Ltd.

±ç°êÅã, ­»´ä¹q¿O¦³­­¤½¥q