Winners of the 2009 Customer Relationship Excellence Awards

Corporate Awards Categories ¤½¥qÃþ§O

Corporate Environmental & Social Leadership of the Year 2009 (Property Management)
2009¦~«×³Ì¨Î¥ø·~Àô«O³d¥ô»â³S¼ú¡]ª«·~ºÞ²z¡^

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT ¡V

WELL BORN REAL ESTATE MANAGEMENT AND HANG YICK PROPERTIES MANAGEMENT

ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡¢w°¶¨¹ª«·~ºÞ²z¤ÎùÚ¯qª«·~ºÞ²z

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Public Service of the Year 2009 (Government)
2009¦~«×³Ì¨Î¤½¦@ªA°È¡]¬F©²³¡ªù¡^
TAIPEI CITY GOVERNMENT
»O¥_¥«¬F©²

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Public Service of the Year 2009 (Public Utility)
2009年³Ì¨Î¤½¦@ªA°È¡]¤½¥Î¨Æ·~)
THE HONGKONG ELECTRIC CO., LTD.
­»´ä¹q¿O¶°¹Î

Best Use of Technology of the Year 2009 (Telecommunications)
2009年 ³Ì¨Î§Þ³N¹B¥Î¡]¹q°T·~¡^
CHUNGHWA TELECOM CO., LTD.
¤¤µØ¹q«HªÑ¥÷¦³­­¤½¥q

Global Support Services of the Year 2009 (ICT)
2009年 ³Ì¨Î¥þ²y¤ä´©ªA°È¡]¸ê°T¤Î³q°T¬ì§Þ¡^
MICROSOFT CUSTOMER SERVICE AND SUPPORT, ASIA PACIFIC & GREATER CHINA REGION
·L³n¨È¤Ó°Ï¥þ²y§Þ³N¤ä´©¤¤¤ß

Consumer Relationship Marketing Service of the Year 2009 (Property Management)
2009年³Ì¨ÎÅU«ÈÅéÅç¡]ª«·~ºÞ²z¡^
HONG YIP SERVICE COMPANY LIMITED
±d·~ªA°È¦³­­¤½¥q 

Best Customer Experience Management of the Year 2009 (Property Management)
2009年 ³Ì¨ÎÅU«ÈÅéÅç¡]ª«·~ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED - CELESTIAL HEIGHTS
°ª衞ª«·~ºÞ²z¦³­­¤½¥q¡X¥b¤s³ü¸¹

Best Use of Knowledge Management of the Year 2009 (Healthcare)
2009年 ³Ì¨Îª¾ÃѺ޲z¡]ÂåÀø·~¡^
QUALITY HEALTHCARE MEDICAL SERVICES LIMITED
¨ô°·ÂåÀøªA°È¦³­­¤½¥q

Contact Center of the Year 2009 (under 50 seats)
2009年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]50®u¦ì¥H¤U¡^
AXA CHINA REGION INSURANCE COMPANY LIMITED
°ê½Ã«OÀI¦³­­¤½¥q

Contact Center of the Year 2009 (under 150 seats)
2009年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]150®u¦ì¥H¤U¡^
DHL EXPRESS (TAIWAN) CORP.
¬v°ò³q¹BªÑ¥÷¦³­­¤½¥q

Contact Center of the Year 2009 (under 200 seats)
2009年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]200®u¦ì¥H¤U¡^
CHUNGHWA TELECOM CO., LTD.
¤¤µØ¹q«HªÑ¥÷¦³­­¤½¥q

Contact Center of the Year 2009 (above 400 seats)
2009年³Ì¨Î«È¤áÁpµ¸¤¤¤ß¡]400®u¦ì¥H¤W¡^
DHL ¡V SINOTRANS INTERNATIONAL AIR COURIER LTD.
¤¤¥~¹B´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Center of the Year 2009 (Insurance)
2009年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]«OÀI·~¡^
AXA CHINA REGION INSURANCE COMPANY LIMITED
°ê½Ã«OÀI¦³­­¤½¥q

Customer Service Center of the Year 2009 (Property Management)
2009年³Ì¨ÎÅU«ÈªA°È¤¤¤ß¡]ª«·~ºÞ²z ¡^

HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT ¡V

WELL BORN REAL ESTATE MANAGEMENT AND HANG YICK PROPERTIES MANAGEMENT 

ùÚ°ò¥ü·~¦a²£¶°¹Îª«·~ºÞ²z³¡¢w°¶¨¹ª«·~ºÞ²z¤ÎùÚ¯qª«·~ºÞ²z

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Integrated Support Team of the Year 2009 (Insurance)
2009年 ³Ì¨Îºî¦X¤ä´©¶¤¥î¡]«OÀI·~¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. ZHENGZHOU CUSTOMER SERVICE CENTER
¤¤°ê¤Ó¥­¬v¤H¹Ø«OÀIªÑ¥÷¦³­­¤½¥q¾G¦{Àç¹B¤¤¤ß

Integrated Support Team of the Year 2009 (Property Management)
2009年 ³Ì¨Îºî¦X¤ä´©¶¤¥î¡]ª«·~ºÞ²z¡^
SINO PROPERTY SERVICES
«H©MºÞ·~Àu¶Õ

Customer Satisfaction Quality System of the Year 2009 (ICT)
2009年 ³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]¸ê°T¤Î³q°T¬ì§Þ¡^
MICROSOFT CUSTOMER SERVICE AND SUPPORT, ASIA PACIFIC & GREATER CHINA REGION
·L³n¨È¤Ó°Ï¥þ²y§Þ³N¤ä´©¤¤¤ß

Customer Satisfaction Quality System of the Year 2009 (Insurance)
2009年 ³Ì¨ÎÅU«Èº¡·N«~ºÞ¨t²Î¡]«OÀI·~¡^
AXA CHINA REGION INSURANCE COMPANY LIMITED
°ê½Ã«OÀI¦³­­¤½¥q

Field Support Team of the Year 2009 (Property Management)

2009年 ³Ì¨Î²{³õ¤ä´©¶¤¥î¡]ª«·~ºÞ²z¡^
CITYBASE PROPERTY MANAGEMENT LTD. - THE CENTER
´ä°òª«·~ºÞ²z¦³­­¤½¥q¡X¤¤Àô¤¤¤ß

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Outsourcing Team of the Year 2009 (Contact Center)
2009年 ³Ì¨Î©e¥~ªA°È¶¤¥î¡]Ápµ¸¤¤¤ß¡^
CHUNGHWA TELECOM CO., LTD.

¤¤µØ¹q«HªÑ¥÷¦³­­¤½¥q

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People Development Program of the Year 2009 (Logistics)
2009年 ³Ì¨Î¤H¤Oµo®i­p¹º¡]ª«¬y·~¡^
KERRY LOGISTICS
¹Å¨½ª«¬y

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People Development Program of the Year 2009 (Property Management)
2009年 ³Ì¨Î¤H¤Oµo®i­p¹º¡]ª«·~ºÞ²z¡^
HONG YIP SERVICE COMPANY LIMITED

±d·~ªA°È¦³­­¤½¥q



Individual Awards Categories­Ó¤HÃþ§O

CEO of the Year 2009 (ICT)
2009年 ³Ç¥X¦æ¬FÁ`µô¡]¸ê°T¤Î³q°T¬ì§Þ·~¡^
Alex C.C. Chien, CUSTOMER SERVICE DEPARTMENT, CHUNGHWA TELECOM CO., LTD.
²§Ó¸Û, ¤¤µØ¹q«HªÑ¥÷¦³­­¤½¥q«È¤áªA°È³B

CEO of the Year 2009 (Financial Services)
2009年 ³Ç¥X¦æ¬FÁ`µô¡]ª÷¿ÄªA°È·~¡^
Lau Ka Shi, BANK CONSORTIUM TRUST COMPANY LIMITED
¼B¹Å®É, »ÈÁp«H°U¦³­­¤½¥q

CRM Manager of the Year 2009 (Logistics)
2009年 ³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]ª«¬y·~¡^
Angie Hung Chun Mei, DHL EXPRESS (TAIWAN) CORP.
¬x¬K¬ü, ¬v°ò³q¹BªÑ¥÷¦³­­¤½¥q

CRM Manager of the Year 2009 (Financial Services)
2009年 ³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]ª÷¿ÄªA°È·~¡^
Clarence Yue Chee Sum, STANDARD CHARTERED BANK (HONG KONG) LIMITED
§E±ê´Ë, ´í¥´»È¦æ(­»´ä)¦³­­¤½¥q

CRM Manager of the Year 2009 (ICT)
2009³Ç¥XÅU«ÈÃö«YºÞ²z¸g²z¡]¸ê°T¤Î³q°T¬ì§Þ·~¡^
Keung Fung Ping, CPCNET HONG KONG LIMITED
«¸»ñµÓ, CPCNet Hong Kong Limited

Customer Service Manager of the Year 2009 (Entertainment ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß - ®T¼Ö·~¡^
Connie Chan Fung Kwan, THE HONG KONG JOCKEY CLUB
³¯»ñ¸s, ­»´äÁÉ°¨·|

Customer Service Manager of the Year 2009 (Insurance ¡V Contact Center)
2009³Ç¥XÅU«ÈªA°È¸g²z¡] «È¤áÁpµ¸¤¤¤ß ¡V «OÀI·~¡^
Law Pak Cheung, AXA CHINA REGION INSURANCE COMPANY LIMITED
ù¦Ê²», °ê½Ã«OÀI¦³­­¤½¥q

Customer Service Manager of the Year 2009 (Logistics ¡V Contact Center)
2009³Ç¥XÅU«ÈªA°È¸g²z¡] «È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^
Betty Liang Yue, DHL ¡V SINOTRANS INTERNATIONAL AIR COURIER LTD.
±ç¶V, ¤¤¥~¹B´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Manager of the Year 2009 (Public Service ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È ¸g²z¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
Fion Lau Suet Fan, THE HONGKONG ELECTRIC CO., LTD.
¼B³·ªâ, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Manager of the Year 2009 (Retail ¡V Service Center)
2009年³Ç¥X ÅU«ÈªA°È¸g²z¡]ÅU«ÈªA°È¤¤¤ß ¡V ¹s°âªA°È·~¡^
Wan Wing Kwok, PRICERITE STORES LIMITED
·Å¥Ã°ê, ¹ê´f³Ã©~¼s³õ

Customer Service Team Leader of the Year 2009 (Entertainment ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] «È¤áÁpµ¸¤¤¤ß ¡V ®T¼Ö·~¡^
Joe Chan Chi Hung, THE HONG KONG JOCKEY CLUB
³¯¤lºµ, ­»´äÁÉ°¨·|

Customer Service Team Leader of the Year 2009 (Insurance ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] «È¤áÁpµ¸¤¤¤ß ¡V «OÀI·~¡^
Mak Ching Ting, AXA CHINA REGION INSURANCE COMPANY LIMITED
³ÁÀR´@, °ê½Ã«OÀI¦³­­¤½¥q

Customer Service Team Leader of the Year 2009 (Logistics¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] «È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^
Emily He Min Yi, DHL ¡V SINOTRANS INTERNATIONAL AIR COURIER LTD.
¦ó±ÓÃÀ, ¤¤¥~¹B´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Team Leader of the Year 2009 (Public Service ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] «È¤áÁpµ¸¤¤¤ß ¡V ¤½¦@ªA°È·~¡^
Ginnie Chan Kit Ha, THE HONGKONG ELECTRIC CO., LTD.
³¯¼äÁø, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Team Leader of the Year 2009 (Banking¡V Service Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] ÅU«ÈªA°È¤¤¤ß ¡V »È¦æ·~¡^
Suki To Kit Sum, STANDARD CHARTERED BANK (HONG KONG) LIMITED
³³¼ä¤ß, ´í¥´»È¦æ(­»´ä)¦³­­¤½¥q

Customer Service Team Leader of the Year 2009 (Retail ¡V Service Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] ÅU«ÈªA°È¤¤¤ß ¡V ¹s°âªA°È·~¡^
Lin Keung Ming, PRICERITE STORES LIMITED
ªL±j©ú, ¹ê´f³Ã©~¼s³õ

Customer Service Team Leader of the Year 2009 (Internet Service Provider ¡V Technical Center)
2009年³Ç¥XÅU«ÈªA°È²Õªø¡] §Þ³N¤ä´©¤¤¤ß ¡V ºô¸ô¨ÑÀ³°Ó¡^
Li Wen Yin, CIBONET COMPANY LIMITED
§õ¤å±G, ¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Customer Service Professional of the Year 2009 (Logistics ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡] «È¤áÁpµ¸¤¤¤ß ¡V ª«¬y·~¡^
Margaret Lian Gui Hua, DHL ¡V SINOTRANS INTERNATIONAL AIR COURIER LTD.
练®ÛµØ, ¤¤¥~¹B´°»¨°ê»Ú¯èªÅ§Ö¥ó¦³­­¤½¥q

Customer Service Professional of the Year 2009 (Telecommunications ¡V Contact Center)
2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡] «È¤áÁpµ¸¤¤¤ß ¡V ¹q°T·~¡^
Olga Mok Yim Ying, NEW WORLD TELECOMMUNICATIONS LIMITED
²öÆA­^, ·s¥@¬É¹q°T¦³­­¤½¥q

Customer Service Professional of the Year 2009 (Public Service - Contact Center)
2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß - ¤½¦@ªA°È·~¡^
Sunny Pang Wai Kwong, THE HONGKONG ELECTRIC CO., LTD.
´^°¶¥ú, ­»´ä¹q¿O¦³­­¤½¥q

Customer Service Professional of the year 2009 (Banking ¡V Service Center)
2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡] ÅU«ÈªA°È¤¤¤ß ¡V »È¦æ·~¡^

Mak Ka Man, STANDARD CHARTERED BANK (HONG KONG) LIMITED
³Á¹Å¶², ´í¥´»È¦æ(­»´ä)¦³­­¤½¥q

Customer Service Professional of the Year 2009 (Retail ¡V Service Center)
2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]ÅU«ÈªA°È¤¤¤ß - ¹s°âªA°È·~¡^
Chung Wai Man, PRICERITE STORES LIMITED
Áé°¶¤å, ¹ê´f³Ã©~¼s³õ

Merit - Customer Service Team Leader of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
Carol Hsiao Yi Mei, DHL EXPRESS (TAIWAN) CORP.

Àu   ¿½¾Ðª´, ¬v°ò³q¹BªÑ¥÷¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
barbie Cheung Po Ming, THE HONG KONG JOCKEY CLUB
±iÄ_©ú, ­»´äÁÉ°¨·|

Merit - Customer Service Team Leader of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È²Õªø¡]«È¤áÁpµ¸¤¤¤ß¡^
candy Yeung Lai Hing, THE HONG KONG JOCKEY CLUB
·¨ÄR¿³, ­»´äÁÉ°¨·|

Merit - Customer Service Professional of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
Jessica Liao Ling Szu, DHL EXPRESS (TAIWAN) CORP.
¹ù§DÔT, ¬v°ò³q¹BªÑ¥÷¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^       
Jack Wong Ka Kit, NEW WORLD TELECOMMUNICATIONS LIMITED
¶À®a³Ç, ·s¥@¬É¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^        
Roy Lo Chuen Hing, NEW WORLD TELECOMMUNICATIONS LIMITED
¿c¦s¿³, ·s¥@¬É¹q°T¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^
Gigi Law Wing Yi, THE HONGKONG ELECTRIC CO., LTD.
ùµú¨à, ­»´ä¹q¿O¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2009 (Contact Center)
Àu²§¼ú¡Ð2009年³Ç¥XÅU«ÈªA°È±M·~¤H­û¡]«È¤áÁpµ¸¤¤¤ß¡^       
Vicky Man Kwan Yee, THE HONGKONG ELECTRIC CO., LTD.
¤å§g»ö, ­»´ä¹q¿O¦³­­¤½¥q