Winners of the 2008 Customer Relationship Excellence Awards

Corporate Awards Categories ¤½¥q类别

People Development Program of the Year 2008
2008¦~«×³Ì¨Î¤H¤O发®i计¦E
SINO PROPERTY SERVICES
«H©MºÞ业ɬ势¡@

People Development Program of the Year 2008 (Bank Card)
2008¦~«×³Ì¨Î¤H¤O发®i计¦E (银¦æ¥d)
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤国银联«È户ªA务¤¤¤ß

People Development Program of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î¤H¤O发®i计¦E¡]ÊI络¨Ñ货°Ó¡^
CPCNET HONG KONG LIMITED

Public Service of the Year 2008 (Government)
2008年³Ì¨Î¤½¦@ªA务¡]¬F©²³¡门¡^
HONG KONG OBSERVATORY
­»´ä¤Ñ¤å¥x

Public Service of the Year 2008 (Public Utility)
2008年³Ì¨Î¤½¦@ªA务¡]¤½¥Î¨Æ业)
THE HONGKONG ELECTRIC CO., LTD.
­»´ä电灯¶°团

Best Customer Experience Management of the Year 2008 (Property Management)
2008年³Ì¨Î顾«ÈÊ^验¡]ª«业ºÞ²z¡^
GOODWELL PROPERTY MANAGEMENT LIMITED ¡V ONE BEACON HILL
°ª卫ª«业ºÞ²z¦³­­¤½¥q¡X毕¬[¤s¤@号 

Best Use of Knowledge Management of the Year 2008 (Bank Card)
2008年³Ì¨Îª¾识ºÞ²z¡]银¦æ¥d¡^
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤国银联«È户ªA务¤¤¤ß

Best Use of Knowledge Management of the Year 2008 (Property Management)
2008年³Ì¨Îª¾识ºÞ²z¡]ª«业ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

Contact Center of the Year 2008 (Bank Card)
2008年³Ì¨Î«È户联络¤¤¤ß¡]银¦æ¥d¡^
CUSTOMER SERVICES CENTER OF CHINA UNIONPAY
¤¤国银联«È户ªA务¤¤¤ß

Contact Center of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î«È户联络¤¤¤ß¡]ÊI络¨Ñ货°Ó¡^
CIBONET COMPANY LIMITED
¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Customer Service Center of the Year 2008 (Insurance)
2008年³Ì¨Î顾«ÈªA务¤¤¤ß¡]«O险业¡^
CHINA PACIFIC LIFE INSURANCE CO., LTD. NINGBO BRANCH
¤¤国¤Ó¥­¬v¤H寿«O险ªÑ¥÷¦³­­¤½¥qÉrªi¤À¤½¥q

Customer Loyalty Program of the Year 2008 (Property Management)
2008年³Ì¨Î顾«È©¾诚计¦E¡]ª«业ºÞ²z¡^
HONG YIP SERVICE COMPANY LIMITED
±d业ªA务¦³­­¤½¥q

Field Support Team of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î现场¤ä«ù队¥î¡]ÊI络¨Ñ货°Ó¡^
CIBONET COMPANY LIMITED
¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Field Support Team of the Year 2008 (Property Management)
2008年³Ì¨Î现场¤ä«ù队¥î¡]ª«业ºÞ²z¡^
SINO PROPERTY SERVICES - ISLAND RESORT
«H©MºÞ业ɬ势¡X蓝湾¥b岛

High Speed Customer Service of the Year 2008 (BPO)
2008年³Ì¨Î®Ä²v顾«ÈªA务¡]业务¬yµ{¥~¥]¡^
WHARF T&T OUTSOURCING SERVICES LIMITED
³q达¨³¬yµ{«H®§处²zªA务¦³­­¤½¥q

Innovative Technology of the Year 2008 (Customer Interaction)
2008年³Ì¨Î创·N¬ì§Þ¡]«È户¤¬动¡^
EPTICA

Innovative Technology of the Year 2008 (Property Management)
2008年³Ì¨Î创·N¬ì§Þ¡]ª«业ºÞ²z¡^
HENDERSON LAND GROUP PROPERTY MANAGEMENT DEPARTMENT
ùÚ°ò¥ü业¦a产¶°团ª«业ºÞ²z³¡

Integrated Support Team of the Year 2008 (Internet Service Provider)
2008年³Ì¨Î综¦X¤ä«ù队¥î¡]ÊI络¨Ñ货°Ó¡^
CPCNET HONG KONG LIMITED

Integrated Support Team of the Year 2008 (Property Management)
2008年³Ì¨Î综¦X¤ä«ù队¥î¡]ª«业ºÞ²z)
CITYBASE PROPERTY MANAGEMENT LTD ¡V THE CENTER
´ä°òª«业ºÞ²z¦³­­¤½¥q¡X¤¤环¤¤¤ß

Outsourcing Team of the Year 2008 (BPO)
2008年³Ì¨Î©e¥~ªA务队¥î¡]业务¬yµ{¥~¥]¡^
WHARF T&T OUTSOURCING SERVICES LIMITED

³q达¨³¬yµ{«H®§处²zªA务¦³­­¤½¥q

Individual Awards Categories个¤H类别

CEO of the Year 2008
2008年ªN¥X¦æ¬F总µô
TOM MEHRMANN, OCEAN PARK
­]乐¤å, ®ü¬v¤½园

Customer Service Manager of the Year 2008 (Entertainment - Contact Center)
2008年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß - 娱乐业¡^
KYLIE CHAN KA LAI, THE HONG KONG JOCKEY CLUB
陈¹Å丽, ­»´ä赛马会

Customer Service Manager of the Year 2008 (Outsourcing Service - Contact Center)
2008年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß - ©e¥~ªA务业¡^
SUKY LI SHU YI, WHARF T&T OUTSOURCING SERVICES LIMITED
§õ²Q仪, WHARF T&T OUTSOURCING SERVICES LIMITED

Customer Service Manager of the Year 2008 (Office Supplies - Contact Center)
2008年ªN¥X顾«ÈªA务经²z¡]«È户联络¤¤¤ß - 办¤½«Ç¥Î«~业¡^
SDANLIA WONG SHUK MAN, LYRECO
黄²Q¤å, §Q来«È

Customer Service Manager of the Year 2008 (Retail Service - Service Center)
2008年ªN¥X顾«ÈªA务经²z¡]顾«ÈªA务¤¤¤ß - ¹s°âªA务业¡^
SO YING KUEN, PRICERITE STORES LIMITED
苏茔®S, 实´f®a©~广场

Customer Service Team Leader of the year 2008 (Entertainment - Contact Center)
2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß - 娱乐业¡^
JENNY LUI WAI SZE, THE HONG KONG JOCKEY CLUB
¹p¼z诗, ­»´ä赛马会

Customer Service Team Leader of the year 2008 (Internet Service Provider - Contact Center)
2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß - ÊI络¨Ñ货°Ó¡^
JIMMY SUM JI MING, CIBONET COMPANY LIMITED
孙¦N©ú, ¥_¨Ê«ä³Õ®i¬ì¬ì§Þ¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Public Service - Contact Center)
2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß - ¤½¦@ªA务业¡^
RACHEL CHAN SHUN WA, THE HONGKONG ELECTRIC CO., LTD.
陈µÏ华, ­»´ä电灯¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Telecommunication - Contact Center)
2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß - 电讯业¡^
KEVIN SHIN TAO WO, NEW WORLD TELECOMMUNICATIONS LIMITED
单¹D©M, ·s¥@¬É电讯¦³­­¤½¥q

Customer Service Team Leader of the year 2008 (Retail Service - Service Center)
2008年ªN¥X顾«ÈªA务组长¡]顾«ÈªA务¤¤¤ß - ¹s°âªA务业¡^
THOMAS LAI CHIU YIN, PRICERITE STORES LIMITED
¾¤¶WµM, 实´f®a©~广场

Customer Service Professional of the year 2008 (Entertainment - Contact Center)
2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß - 娱乐业¡^
RICHARD KONG KA KEUNG, THE HONG KONG JOCKEY CLUB
¦¿®a强, ­»´ä赛马会

Customer Service Professional of the year 2008 (Office Supplies - Contact Center)
2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß - 办¤½«Ç¥Î«~业¡^
KIRSTY CHAN KIT FONG, LYRECO
陈Ï¡ªÚ, §Q来«È

Customer Service Professional of the year 2008 (Public Service - Contact Center)
2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß - ¤½¦@ªA务业¡^
HAYES CHUNG HOK LAM, THE HONGKONG ELECTRIC CO., LTD.
锺学µY, ­»´ä电灯¦³­­¤½¥q

Customer Service Professional of the year 2008 (Telecommunications - Contact Center)
2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß - 电讯业¡^
JUNE TAM CHUN TAI, NEW WORLD TELECOMMUNICATIONS LIMITED
谭­ã®X, ·s¥@¬É电讯¦³­­¤½¥q

Customer Service Professional of the year 2008 (Retail Service - Service Center)
2008年ªN¥X顾«ÈªA务专业¤H员¡]顾«ÈªA务¤¤¤ß - ¹s°âªA务业¡^
ANDY HONG YIU KEUNG, PRICERITE STORES LIMITED
±dÄ£强, 实´f®a©~广场

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
LUKE LIU QI LIN, WHARF T&T LIMITED
刘绮µY, ¤E仓电讯¦³­­¤½¥q

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
PANSY IP OI YING, THE HONG KONG JOCKEY CLUB
叶蔼莹, ­»´ä赛马会 

Merit - Customer Service Team Leader of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务组长¡]«È户联络¤¤¤ß¡^
FICUS LO FAI YUNG, THE HONG KONG JOCKEY CLUB
卢晖º_, ­»´ä赛马会

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
CHAN MAN CHI, THE HONGKONG ELECTRIC CO., LTD.
陈±Ó«º, ­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^       
KITTY PAU KIT YING, THE HONGKONG ELECTRIC CO., LTD.
鲍Ï¡¬Õ, ­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^        
CECILIA LING WOON KIU, THE HONGKONG ELECTRIC CO., LTD.
­â焕翘, ­»´ä电灯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
KING CHEN RONG DA, WHARF T&T LIMITED
陈荣达, ¤E仓电讯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^       
CINDY TANG CHOI HUNG, NEW WORLD TELECOMMUNICATIONS LIMITED
邓±m­i, ·s¥@¬É电讯¦³­­¤½¥q

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
FANNY LAM YUET NGOR, LYRECO
ªL¤ë®Z, §Q来«È 

Merit - Customer Service Professional of the Year 2008 (Contact Center)
ɬÉÝ奖¡Ð2008年ªN¥X顾«ÈªA务专业¤H员¡]«È户联络¤¤¤ß¡^
RICKY FUNG KA FAI, THE HONG KONG JOCKEY CLUB
冯®a辉, ­»´ä赛马会