| Tips of the Month |
 The
Key to Achieve Customer Relationship Excellence – Making banking
simplified from RHB Bank Berhad Singapore.
In
this knowledge email, we would like to share how RHB Bank Berhad
Singapore, the winner 2007 Customer Relationship Excellence Awards
in the category of “Best Customer Experience Management of the Year
2007 (Banking Service)”, achieves Customer Relationship Excellence. |
(English Version) |
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Customer Relationship Excellence Awards 2007
Asia Pacific Dinner Ceremony on 27
June 2008 |
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2007 Award Winners Group Photo
2007 Award Winners Individual Photo Congratulations
to the CRE Awards winners! The CRE Awards presentations took place on 27
June 2008, please click
here for the CRE Awards Official Press Release and click
here for more information regarding the CRE Awards background,
participation, photos and winners. |
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CRE Awards 2008 |
The Application of CRE Awards 2008 is now opened!
The CRE Awards 2008 Welcome Pack can be downloaded from
the following link:
CRE Awards 2008 Welcome Pack
Latest Application Deadline:
15th
November 2008 (Corporate)
15th January 2009 (Individual)
REGISTRATION /
NOMINATION
The CRE Awards Supplement:
21 July 2008 The Standard
28 July 2008 SingTao Daily G1-G12
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Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey |
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Asia Pacific Customer Service Consortium (APCSC) organizes
this Compensation & Retention Strategy Benchmarking Program to
provide human resources intelligence for contact centers in the
region. The objective is to reduce staff turnover rate and to
elevate the customer service quality and productivity in the region.
Market data and analysis on the benchmark data are prerequisites for
a competitive compensation policy that can effectively reduce staff
turnover.
Reference Date: 1 Jan & 1 July
Fee: HKD25,000
or
Reference Date: 1 Jan
Fee: HKD15,000
The Information can be downloaded from
here |
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Asia Pacific Customer Service and Contact Center Salary Increase
Forecast & Staff Turnover Survey 2008 |
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With increasing deployment of customer
service and contact centers operations in Asia Pacific, many
companies are keen to recruit and attract customer service
and contact centers professionals who are capable of
delivering high quality customer service and generating
sales through customer contact.
Please click here to download the introduction and survey
form
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Press Release |
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APCSC PRESENTS CRM BENCHMARKING
OUTSTANDING PERFORMANCE COMPANIES WITH THE REGION'S
“BEST-IN-CLASS” RECOGNITION
APCSC presented the Best-in-Class recognition for
outstanding performance on the BIC CRM Contact Center and
Customer Service Center Benchmarking Program at the Summit
2008
Hong Kong, China – June 27, 2008 – The
Asia Pacific Customer Service Consortium (APCSC) presents
the Best-in-Class (BIC) recognition to the companies who
have performed well in the Regional BIC CRM Benchmarking
(The Benchmarking) program, which is organized by APCSC
annually.
The BIC recognition was awarded to the benchmarking
participants during the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS) Summit, who have
performed well in different areas of The Benchmarking.
ENG/中文
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THREE SERVICE LEADERS AWARDED WITH
PEOPLE SITE CERTIFICATION FROM APCSC
Dr. Lincoln Chee, CEO of QHMS and Ms. Esther Tsang, Head of
Customer Service, received PSC from Mr. Jason Chu, Chairman
of APCSC
Hong Kong, China, 26 June 2008 – Three leading companies have
been awarded the People Site Certification (PSC) from Asia
Pacific Customer Service Consortium (APCSC), in recognition of
their people development and commitment in providing world-class
professional services covering Hong Kong, Asia Pacific and
Global markets.
People Site Certifications are presented to organizations that
have over ninety percent of their Customer Service and Contact
Centre staff certified under APCSC’s Global Certification
programs including Certified Customer Service Professional (CCSP),
Certified Contact Centre Professional (CCCP), Certified Contact
Center Supervisor (CCCS), Certified Contact Center
Manager (CCCM), and Certified Customer Service Analyst and
Auditor (CCSA)
CLICK HERE FOR MORE |
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DAO HENG INSURANCE RECEIVES PEOPLE SITE
CERTIFICATION AWARD FROM APCSC
.JPG)
Ms. Shirley W.S.
Wong, Manager of Personal Insurance Marketing, representing DHI,
received the People Site Certificate
Hong Kong, China, 26 June 2008 – Dao Heng Insurance Co., Ltd.
has been awarded the People Site Certification from APCSC (Asia
Pacific Customer Service Consortium), in recognition of Dao Heng
Insurance’s ongoing commitment in providing innovative and
worldclass service and elevating customer service quality in
Hong Kong.
Dao Heng Insurance Co., Ltd, Call Center, received the People
Site Certification, which is presented to organizations that
have over ninety percent of their Customer Service and Call
Centre staff certified under APCSC’s Global Certification
programme includes Certified Call Centre Professional (CCCP) and
Certified Call Centre Supervisor (CCCS).
ENG/中文 |
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MORE |
Please click following links to see our
Supplement and upcoming promotion:
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The Standard
-
SingTao Daily |
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| Customer Relationship Excellence Awards |
The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Register
for CRE Awards 2008
Nominate a Company
2007 Winner's list |
MORE |
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| Customer Service Quality Standard (CSQS) |
 The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong with industry support by the CSQS Committee Asia to asses the overall service quality, best practice compliance and performance of your Contact Center / customer service department. It is the highest certification awarded to customer service organizations that strive to develop customer relationship excellence.
Press Release:
Henderson Land Group Property Management Department Receives CSQS Site Certification from APCSC |
MORE |
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| Customer Testimonials |
Many leading organisations
throughout Asia Pacific are familiar with APCSC's high quality
Certification courses. The next sessions are detailed below. Join us
for a World-Class experience and start improving your service
quality.
MORE |
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Membership |
 APCSC
has members serving different client segments, and delivering
services in different formats and settings. Because of this
diversity, participants will be stimulated and inspired to
revolutionize their services. Companies can learn from one
another.
The objective is to find solutions that member companies can
adapt for use in their own business contexts, so that together
we may:
• Learn faster from the best practices of other companies across
industry, and
• Pool resources to innovate where no one has yet found an
acceptable solution.
MORE
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Education Partners |
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FREE 3-month Individual Membership
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| Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation.
Please complete the membership registration page and select the TRIAL option from the membership type drop-down box. http://www.apcsc.com/HKCSC/membership/membership.htm |
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