Customer Relationship Excellence Awards 2009

Application of CRE Awards 2009 is now open!


2008 Awards Winners Group Photo

The CRE Awards 2009 Welcome Pack can be downloaded from the following link:

CRE Awards 2009 Welcome Pack

 

Latest Application Deadline:

15th March 2010 (Individual)

 

REGISTRATION / NOMINATION


2008 Awards Winners Individual Photo

The CRE Awards Supplement:

27 July 2009 The Standard (P.1 & P.2)

27 July 2009 Hong Kong Economic Times (P.1 & P.2)

CRE Awards Dinner Press Release                                         ENG/中 文

CEO Luncheon Forum
CRE & CSQS 2010 Asia Pacific Leadership Summit

2010 CRE Awards Dinner Ceremony
 

Congratulations to all 2008 CRE Awards individual and corporate winners! At this CRE Leadership Summit, distinguished speakers from government, academia, market leaders and CRE Awards winners in Hong Kong and the Asia Pacific Region will inspire you with the innovative ideas and wisdom on Customer Service and Customer Relationship Management.

Click HERE for more Information 
Tips of the Month

The Key to Achieve Customer Relationship Excellence –

Henderson Land Group Property Management Department (Hang Yick and Well Born)

In this knowledge email, we would like to share how Henderson Land Group Property Management Department (Hang Yick and Well Born), the winner 2006 Customer Relationship Excellence Awards in the category of “Customer Satisfaction Quality System of the Year (Property Management)”, achieves Customer Relationship Excellence.

(Eng)

BIC CRM Benchmarking
Reinventing Loyalty and Retention Workshop

Photos of participants of Reinventing Loyalty and Retention Workshop

 

APCSC has conducted a Reinventing Loyalty and Retention Workshop in Kula Lumper in April. Leading companies from different industries in Malaysia, e.g. POS Malaysia, Plus Expressways Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad, Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative workshop.

On Site Training in Malaysia

CCSA and CCCM On Site Training in Malaysia

 

APCSC has conducted a CCSA and CCCM On Site Training in Malaysia in February. Some well-know universities in Malaysia, e.g. INTI University College, APIIT/UCTI,Malaysian Maritime Academy Sdn Bhd, HELP University College, International College of Music, TAFE College, HELP University College, HELP International College of technology, KBU International College, International Medical University, KDU College have attended the on site training.

Customer Service Quality Standard (CSQS) Roundtable

Tuesday, March 9th, 2010  9:00Am-1:00pm


 

Mr. Jason Chu,

 Chairman of Hong Kong Customer Service Consortium

Topic: Customer Centric Culture, the Key to Customer Relationship Excellence
Speaker: Mr. Jason Chu, Chairman, APCSC, CRE Awards Panel of Judge
 

Mr. Jason Chu is the Founding Chairman of the Hong Kong Customer Service Consortium (HKCSC) and Asia Pacific Customer Service Consortium (APCSC).

Mr. Chu collaborates with industry experts and major university researchers to consult and research on key aspects of Customer Satisfaction and Loyalty. Jointly with researchers in the University of Hong Kong and the members of APCSC and HKCSC, Mr. Chu has led the consortium effort in developing the Customer Service Quality Standard (CSQS) in setting international standards and world class framework for service organizations. He is the pioneer of innovative customer service research including eSurvey on Internet Banking, Securities and Travel Services, Best-in-Class (BIC) CRM Contact Center Benchmarking in Asia Pacific, Customer Satisfaction and Aspiration Survey and other international standards in Asia, Australia and the United States. 

Ms. Ng Loo Yen, Joanne,

Vice President,

Group Service Quality Management,

RHB Capital Berhad,

Malaysia

Topic:

Tentative: Customer Service & Customer Experience Management

Speaker:

Ms. Ng Loo Yen, Joanne,

Vice President,

Group Service Quality Management,RHB Capital Berhad, Malaysia

Fee:

FREE for Members; HKD110 for FREE 3-month Trial Individual Member

Venue: 

Titanium Room, Block 2,1. Persiaran Data' Menteri Section 2,

40911 Shah Alam Malaysia

Organizer:

Asia Pacific Customer Service Consortium

Supporting Organization:

SIRIM Berhard

*** There will be a lucky draw after the Roundtable

For more information, please click here

If you would like to join our roundtable, please click the button for registration

Asia Pacific Customer Service and Contact Center Salary Increase Forecast Survey 2010

With increasing deployment of customer service and contact centers operations in Asia Pacific, many companies are keen to recruit and attract customer service and contact centers professionals who are capable of delivering high quality customer service and generating sales through customer contact.

We are inviting Best-in-Class companies from all customer service sectors to participate in the Customer Service and Contact Centers Salary Increase Forecast Survey 2010, with reference date: 1st of January 2010. After analyzing the data, the market salary increase rate will be provided for you to compare your own pay structure, get a competitive compensation policy, attract, motivate and retain your employees.

Please click here to download the introduction and survey form

Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey

Asia Pacific Customer Service Consortium (APCSC) organizes this Compensation & Retention Strategy Benchmarking Program to provide human resources intelligence for contact centers in the region. The objective is to reduce staff turnover rate and to elevate the customer service quality and productivity in the region. Market data and analysis on the benchmark data are prerequisites for a competitive compensation policy that can effectively reduce staff turnover.

Reference Date: 1 Jan & 1 July

Fee: HKD25,000 or

Reference Date: 1 Jan

Fee: HKD15,000

The Information can be downloaded from here

Press Release

Service Leaders Awarded with People Site Certification from APCSC

     

Ms. Esther Tsang, Head of Customer Service from Quality HealthCare Medical Services Ltd., Ms. Florence Wong, General Manager from Mead Johnson Nutrition (Hong Kong) Ltd., and Ms. Patricia Yu, HR & Admin Manager from Alterego Network Limited, received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 25 June 2009 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

ENG/中文

Henderson Land Group Property Management Department Receives

 CSQS Site Certification from APCSC  

 

  

Mr. Daniel Yun, Senior Property Manager form Hang Yick Properties Management Ltd., received CSQS Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 26, 2009 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit. Customers of the property management sector will experience higher quality and professional customer service in Hong Kong.

ENG/中文

Please click following links to see our Supplement and upcoming promotion:
- The Standard
- SingTao Daily
Customer Relationship Excellence Awards

The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

Register for CRE Awards 2009
Nominate a Company

2008 Winner's list

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Customer Service Quality Standard (CSQS)

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong with industry support by the CSQS Committee Asia to asses the overall service quality, best practice compliance and performance of your Contact Center / customer service department. It is the highest certification awarded to customer service organizations that strive to develop customer relationship excellence.

Press Release:

Henderson Land Group Property Management Department Receives CSQS Site Certification from APCSC

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Global Certification Program

 

CCCM Class Photo on Aug 29-30 2006

Our Global Certification has been adopted by leading corporations throughout the regions. Our certification enables organizations to build World-Class Customer Service Standards. The certifications are recognized in the region and are endorsed by local universities as well as international bodies.

Selected courses provided by Hong Kong Customer Service Consortium are registered as reimbursable programs under the Continuing Education Fund (CEF):

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

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Customer Testimonials

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

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Membership

APCSC has members serving different client segments, and delivering services in different formats and settings. Because of this diversity, participants will be stimulated and inspired to revolutionize their services. Companies can learn from one another.
The objective is to find solutions that member companies can adapt for use in their own business contexts, so that together we may:
• Learn faster from the best practices of other companies across industry, and
• Pool resources to innovate where no one has yet found an acceptable solution.

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People Site Certification

The People Site Certification is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center Manager (CCCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

 

 

Press Release:

Bax Global Receives People Site Certification Award
Dao Heng Insurance Receives People Site Certification Award
DHL Global Forwarding Receives People Site Certification Award
Quality Healthcare Receives People Site Certification Award
SWIFT Receives People Site Certification Award

Global Certification Mini-Schedule

Course Name Start Date End Date City Language Fee (HK$) Fee (US$)
Certified Telemarketing Supervisor (CTMS) 2010/5/24 2010/5/25 Hong Kong English 7200 925
Complaint Handling & Stress Management (CHSM) 2010/5/28 2010/5/28 Hong Kong Cantonese 3000 385
Certified Contact Center Manager (CCCM) 2010/3/18 2010/3/19 Hong Kong English 8800 1200
Certified Contact Center Supervisor (CCCS) 2010/4/8 2010/4/9 Hong Kong Cantonese 7200 925
Certificate in Service Excellence Leadership (CSEL) CEF Reimbursable (Course Code: 21C05006-7) 2010/4/8 2010/4/9 Hong Kong English & Cantonese 11000 1410
Certificate in Professional Customer Service (CPCS) CEF Reimbursable (Course Code: 21C05127-6) 2010/5/26 2010/5/27 Hong Kong English & Cantonese 10000 1250
Effective Telemarketing & Objection Handling (ETOH) 2010/5/27 2010/5/27 Hong Kong Cantonese 3000 385
Certificate in Customer Service Management (CCSM) CEF Reimbursable (Course Code: 21C04911-5) 2010/3/16 2010/3/19 Hong Kong English 12000 1600
Certified CRM Director (CRMD)-inclusive of 2-day CRE & CSQS Leadership Summit on 10 and 11 June 2010 2010/3/18 2010/3/19 Hong Kong English 18000 2400
Certified Customer Service Analyst & Auditor (CCSA) 2010/3/16 2010/3/17 Hong Kong English 7800 1050
Certified Customer Service Center Manager (CSCM) 2010/3/18 2010/3/19 Hong Kong English 8800 1200
Certified Customer Service Professional (CCSP) 2010/5/26 2010/5/27 Hong Kong Cantonese 5800 750
Certified Contact Center Professional (CCCP) 2010/5/27 2010/5/28 Hong Kong Cantonese 5800 750
 
Education Partners

FREE 3-month Individual Membership

Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box. http://www.apcsc.com/HKCSC/membership/membership.htm

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