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Congratulations to all the Winners for CRE
Awards 2012!

2012 CRE Awards
Winners Corporate & Indovidual Group Photo
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2012 CRE Awards Winners Corporate Group Photo |
2012 CRE Awards Winners
Individual Group Photo |
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Hong Kong, China
– June 14th, 2013 – At the 2013
Asia Pacific CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the list of Winners for
the 2012 Customer
Relationship Excellence Awards (CRE
Awards). They are selected through a comprehensive balanced
score card of self assessment benchmarking, business case presentations,
mystery calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts. |
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Check
out the Highlight Video on
YouTube
/
Youku
Click here
for Press Release:
English/中
文 |
The CRE Awards 2013 Welcome Pack can be downloaded from
the following link:
CRE Awards 2013 Welcome Pack
Latest Application Deadline:
15th
September 2013
(Corporate)
30th
September 2013
(Individual)
REGISTRATION /
NOMINATION
The CRE Awards Supplement:
10 July 2012 The Standard
(P.1,
P.2,,
P.3
&
Pre-event)
11 July 2012 Hong Kong
Economic Times
(P.1,
P.2,
P.3,
P.4
&
Pre-event)
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Customer Loyalty Award Forum
2013
26-27 February 2013, Hong Kong |
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Hong Kong, China – February 26-27, 2013 -
The Asia Pacific Customer Service Consortium
(APCSC) organized The Customer
Loyalty Award Forum (the Forum) for Asia
Pacific business communities, member
companies with a two-day program consisted
of the Business Case Presentations
from the International Customer
Relationship Excellence Awards (CRE
Awards) participants. The presentations
are part of the CRE Awards assessment
process.
Customer Loyalty Award Forum 2013
Photo Gallery Press Release:
English/中文
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| Tips of the Month |

The Key to
Achieve Customer Relationship Excellence -
PT XL Axiata Tbk.
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IIn this
knowledge email, we would like to share how
PT XL Axiata Tbk., the winner 2011 Customer
Relationship Excellence Awards in the Corporate category
of
Contact Center of the Year, Best Use of
Technology
of the Year,
and Individual category of CRM
Manager of the Year achieves Customer Relationship Excellence and
their experience in customer service. |
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(Eng
/
中文) |
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Reinventing Loyalty and Retention Workshop |

Photos of participants of
Reinventing Loyalty and Retention Workshop |
APCSC has conducted a Reinventing Loyalty and Retention Workshop
in Kula Lumper in April. Leading companies from different
industries in Malaysia, e.g. POS Malaysia, Plus Expressways
Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad,
Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative
workshop.
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| Customer Relationship Excellence Awards |
The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Register
for CRE Awards 2013
Nominate a Company
2012 Winner's list |
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MORE |
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Customer Testimonials |
Many leading organisations
throughout Asia Pacific are familiar with APCSC's high quality
Certification courses. The next sessions are detailed below. Join us
for a World-Class experience and start improving your service
quality.
MORE |
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On Site Training in Malaysia |
CCSA and CCCM On Site Training
in Malaysia
APCSC has conducted a CCSA and CCCM On Site Training in Malaysia
in February. Some well-know universities in Malaysia, e.g. INTI
University College, APIIT/UCTI,Malaysian Maritime Academy Sdn
Bhd, HELP University College, International College of Music,
TAFE College, HELP University College, HELP International
College of technology, KBU International College, International
Medical University, KDU College have attended the on site
training.
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Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey |
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Asia Pacific Customer Service Consortium (APCSC) organizes
this Compensation & Retention Strategy Benchmarking Program to
provide human resources intelligence for contact centers in the
region. The objective is to reduce staff turnover rate and to
elevate the customer service quality and productivity in the region.
Market data and analysis on the benchmark data are prerequisites for
a competitive compensation policy that can effectively reduce staff
turnover.
Reference Date: 1 Jan & 1 July
Fee: HKD25,000
or
Reference Date: 1 Jan
Fee: HKD15,000
The Information can be downloaded from
here
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Certificate in Customer Service Management
Jakarta - 27-30 August 2013 |

APCSC is pleased to announce this
Certificate in Customer Service Management
training. You will obtain the basic and advanced
topics in Customer Service Management from this
4-day training that enable you to increase your
awareness and knowledge of the latest
development of Customer Service in terms of
technology as well as management concept. You
will also learn how to develop appropriate plans
to integrate the Customer Service Center within
the organization and bring new insights, set
visions and lead Customer Service teams. Whether
implementing a new Customer Service or
rejuvenating an existing one, you will be
prepared for the challenges.
To view
the brochure and
registration form, please
click
HERE
To
register, simply fill in the
registration form complete,
attention it to
Alan Poon and
send it to
certification@apcsc.com.
Alternatively, you can
register online at
HERE.
Register
3 or more delegates
to take advantage of our
Premier Plus savings of
10% per delegate.
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5 Market Leaders Awarded with People Site Certification from APCSC

Delegates from
International Herald Tribune, GIA, Quality HealthCare Medical
Services Ltd., Nexusguard, and Mead Johnson received People
Site Certification from Mr. Jason Chu, Chairman of APCSC
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Hong Kong,
China, 13 June 2013 –
Five
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer Service
Consortium (APCSC), in recognition of their people development
and commitment in providing world-class professional services
covering Hong Kong, Asia Pacific and Global markets.
Press Release:
ENG/中文 |
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Taiwan Life Insurance Honored with CSQS Level 1 Certification
Distinction from APCSC with CSQS Level 1 Certification Distinction
from APCSC
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Taipei
– February 20, 2013 -- The Asia Pacific Customer Service
Consortium (APCSC) presents the Customer Service Quality
Standard (CSQS) site certificate to
Taiwan Life Insurance in recognition of their achievements
and first level of compliance to CSQS
Level I Outsourcing Service Center.
Customers of the finance sector will experience higher quality
and professional customer service standard. |
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Ms. Hsu Jui
Jen, Vice General Manager from Taiwan Life Insurance Co.,
Ltd, received CSQS Certification from Mr. Jason Chu,
Chairman of APCSC |
Press Release:
中 文 |
Henderson Land, Taiwan Life, Nexusguard Honored with
CSQS Certification Distinction from APCSC
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Mr.
Suen Kwok Lam, MH,Managing Director from Henderson Land
Group, received CSQS Certification from Mr. Jason Chu,
Chairman of APCSC |
Mr. Brian Wan,
Customer Service Manager from Nexusguard Ltd. received CSQS
Certification from Mr. Jason Chu, Chairman of APCSC |
Hong Kong,
China – June 14, 2013 – The Asia Pacific Customer
Service Consortium (APCSC) presents the Customer
Service Quality Standard (CSQS) site certificate to
Henderson Land Group Property Management Department—Well
Born Real Estate Management and Hang Yick Properties
Management, Taiwan Life Insurance Co. Ltd. and Nexusguard
Ltd. in recognition of their achievements and highest
level of compliance to CSQS in 2013. Customers
of the property management, insurance, internet security
service sectors will experience higher quality and
professional customer service standard.
Press Release:
ENG/中文 |
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APCSC & HKCSC Present the Expo Innovation Awards at the 2nd
HK International CRE & Innovation Expo
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Mr. Ian Wong, Vice
President of Continuous Technologies Intl Ltd, received The
Expo Innovation Awards Certification from Mr. Jason Chu,
Chairman of APCSC |
Mr. Sebastian
Kuntz, International Business Development & Board Member and
Mr. Frits Storm, Country Director from Tripolis Hong Kong
received CSQS Certification from Mr. Jason Chu, Chairman of
APCSC |
Hong Kong, China – June 14, 2013 – The
Asia Pacific and Hong Kong Customer Service Consortium (APCSC
and HKCSC) presented the
Hong Kong International Customer Relationship
Excellence (CRE) & Innovation Expo Innovation Awards
(The Expo Innovation Awards) to innovative companies who
have performed well in the International Customer Relationship
Excellence & Innovation Expo submission with the Expo theme:
Digital, Social, Mobile, Apps & Ad;
Cloud, CRM, contact center, eCom & BPO.
Press Release:
ENG/中文 |
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APCSC Presents DBS Bank (Taiwan) with the
Best-in-Class Certification
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Ms. Amy Lee, Vice President, Customer Care, from DBS Bank
Taiwan, received Best-in-Class Certification from Mr. Jason
Chu, Chairman of APCSC |
Hong Kong, China – June 13, 2012 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Best-in-Class
Certification
during the
Customer Relationship Excellence (CRE) & Customer
Service Quality Standard (CSQS) Leadership Summit
to
DBS Bank
(Taiwan) Ltd.
DBS Bank
(Taiwan) Ltd
has performed well in the
Best-in-Class CRM
Contact Center Benchmarking Program,
which is organized by APCSC annually, and receives the
Best-in-Class
Certification
in the area of
Integrated Financial Service Management.
Press Release:
ENG/中文 |
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Shanghai CRE & CSQS Roundtable
April 24, 2013 |
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Social
CRM, Customer Service, Marketing and PR
Shanghai CRE & CSQS
Roundtable held by APCSC

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Shanghai – April 24,
2013 – Asia
Pacific Customer Service Consortium (APCSC)
held the Customer Relationship Excellence (CRE)
& Customer Service Quality Standard (CSQS)
Roundtable together with
DHL-Sinotrans International Air Courier Ltd.
in Shanghai. The CRE & CSQS
Roundtable, with the theme of
“Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Shanghai to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
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Shenzhen CRE & CSQS Roundtable
April 22, 2013 |
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Top 10 Social Media
Crisis Made by Well Know Brands in Customer Service,
Marketing, HR and PR
Shenzhen CRE & CSQS Roundtable held by APCSC

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Shenzhen
– April 22, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Hui Cheng Commercial
Service Development Co., Ltd.
in Shenzhen. The CRE & CSQS Roundtable,
with the theme of “Top
10 Social Media Crisis Made by Well Know
Brands in Customer Service, Marketing, HR
and PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Shenzhen to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
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Kunming CRE & CSQS Roundtable
April 19, 2013 |
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Creating Tomorrow's
Consumer Experience in An Omni-channel World
Kunming CRE & CSQS Roundtable held by APCSC
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Kunming – April 19, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with China Pacific Insurance (group) Co., Ltd.
in Kunming. The CRE & CSQS Roundtable,
with the theme of “
Creating Tomorrow's Consumer Experience in
An Omni-channel World”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Kunming to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
中文
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Singapore CRE & CSQS Roundtable
April 11, 2013 |
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Social CRM,
Customer Service, Marketing and PR
Singapore
CRE & CSQS Roundtable held by APCSC

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Singapore – April 11, 2013 – Asia
Pacific Customer Service Consortium
(APCSC) held the Customer Relationship
Excellence (CRE) & Customer Service
Quality Standard (CSQS) Roundtable
together with Land Transport Authority
in Singapore. The CRE & CSQS Roundtable,
with the theme of “Social
CRM, Customer Service, Marketing & PR”,
has attracted experts and senior executives
of CRM, Customer Service, Marketing,
Operation Management, Human Resources, Sales
& Business Development fields from different
industries including information technology,
telecommunications, direct marketing,
e-commerce, financial, government and public
utility sectors from Singapore to
exchange best practices on Social CRM,
Customer Service, Marketing & PR.
Press Release:
English
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Please click following links to see our
Supplement and upcoming promotion:
-
10 July 2012 The Standard
(P.1,
P.2,,
P.3
&
Pre-event)
-
11
July 2012 Hong Kong Economic Times
(P.1,
P.2,
P.3,
P.4
&
Pre-event) |
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