Customer Service Quality Standard (CSQS) Roundtable

Tuesday, March 9th, 2010  9:00Am-1:00pm

Mr. Jason Chu,

 Chairman of Hong Kong Customer Service Consortium

Mr. Jason Chu is the Founding Chairman of the Hong Kong Customer Service Consortium (HKCSC) and Asia Pacific Customer Service Consortium (APCSC).

Mr. Chu collaborates with industry experts and major university researchers to consult and research on key aspects of Customer Satisfaction and Loyalty. Jointly with researchers in the University of Hong Kong and the members of APCSC and HKCSC, Mr. Chu has led the consortium effort in developing the Customer Service Quality Standard (CSQS) in setting international standards and world class framework for service organizations. He is the pioneer of innovative customer service research including eSurvey on Internet Banking, Securities and Travel Services, Best-in-Class (BIC) CRM Contact Center Benchmarking in Asia Pacific, Customer Satisfaction and Aspiration Survey and other international standards in Asia, Australia and the United States. 

Tentative: Customer Service & Customer Experience Management

Asia Pacific Customer Service Consortium (APCSC) organizes this Compensation & Retention Strategy Benchmarking Program to provide human resources intelligence for contact centers in the region. The objective is to reduce staff turnover rate and to elevate the customer service quality and productivity in the region. Market data and analysis on the benchmark data are prerequisites for a competitive compensation policy that can effectively reduce staff turnover.

Reference Date: 1 Jan & 1 July

Fee: HKD25,000 or

Reference Date: 1 Jan

Fee: HKD15,000

The Information can be downloaded from here

Service Leaders Awarded with People Site Certification from APCSC

Ms. Esther Tsang, Head of Customer Service from Quality HealthCare Medical Services Ltd., Ms. Florence Wong, General Manager from Mead Johnson Nutrition (Hong Kong) Ltd., and Ms. Patricia Yu, HR & Admin Manager from Alterego Network Limited, received PSC from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 25 June 2009 – Three leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

ENG/中文

Henderson Land Group Property Management Department Receives

 CSQS Site Certification from APCSC  

Mr. Daniel Yun, Senior Property Manager form Hang Yick Properties Management Ltd., received CSQS Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 26, 2009 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit. Customers of the property management sector will experience higher quality and professional customer service in Hong Kong.

ENG/中文