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Congratulations to all the Winners
for CRE Awards 2009!

2009 CRE Awards Winners Corporate Group Photo

2009 CRE Awards Winners Individual
Group Photo
Hong Kong, China
– June 2nd, 2010 – At the 2010
Asia Pacific CRE Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced the list of Winners for
the 2009 Customer
Relationship Excellence Awards (CRE
Awards).
They are selected through a comprehensive balanced
score card of self assessment benchmarking, business case presentations,
mystery calls, CSQS site assessment by the judging panel based on the
Customer Service Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of customer
relationship excellence experts.
Press Release:
ENG/中
文
The CRE Awards 2010 Welcome Pack will be downloaded from
the following link:
CRE Awards 2010 Welcome Pack
Latest Application Deadline:
15th September 2010 (Corporate)
15th November 2010 (Individual)
REGISTRATION /
NOMINATION
The CRE Awards Supplement:
19 July 2010 The Standard
(P.1,
P.2,
&
P3)
12 July 2010 Hong Kong
Economic Times
(P.1,
P.2,
P.3
&
P.4)
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CEO Luncheon Forum
CRE & CSQS 2010 Asia Pacific Leadership Summit
2010 CRE Awards Dinner Ceremony |

Congratulations to all 2009 CRE Awards
individual and corporate winners! At this
CRE Leadership Summit, distinguished speakers from government,
academia, market leaders and
CRE Awards winners
in Hong Kong and the Asia Pacific Region will inspire you with the
innovative ideas and wisdom on Customer Service and Customer
Relationship Management.
Click
HERE for more
Information
| Tips of the Month |

The Key to
Achieve Customer Relationship Excellence –
Henderson Land Group Property Management Department (Hang Yick and
Well Born)
In this
knowledge email, we would like to share how Henderson Land Group
Property Management Department (Hang Yick and Well Born), the
winner 2006 Customer Relationship Excellence Awards in the
category of “Customer Satisfaction Quality System of the Year
(Property Management)”, achieves Customer Relationship
Excellence. |
(Eng) |
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Reinventing Loyalty and Retention Workshop |

Photos of participants of
Reinventing Loyalty and Retention Workshop
APCSC has conducted a Reinventing Loyalty and Retention Workshop
in Kula Lumper in April. Leading companies from different
industries in Malaysia, e.g. POS Malaysia, Plus Expressways
Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad,
Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative
workshop.
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| Customer Relationship Excellence Awards |
The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.
Register
for CRE Awards 2010
Nominate a Company
2009 Winner's list |
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MORE |
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Customer Testimonials |
Many leading organisations
throughout Asia Pacific are familiar with APCSC's high quality
Certification courses. The next sessions are detailed below. Join us
for a World-Class experience and start improving your service
quality.
MORE |
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Malaysia CSQS Roundtable, 18th August 2010 |
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Malaysia
roundtable: participants of Malaysia roundtable co-organized by
Taylor’s
University college
Mr. Loy Teik Inn, Vice President of Institutional Marketing, Taylor's
University College
.
Mr. Ir. Nirinder Singh Johl, Assistant General Manager
(CRM),
Tenaga Nasional Berhad.
Ms. Tracy Fang,
Senior Training & Development Manager (Regional),
Wing Tai Retail Pte Ltd.
Mr. Safuan Idris, Head of Service Quality & Research
Section,
SIRIM.
Mr. Ko Kim Hooi, Executive Secretary,
Malaysian Association of Private Colleges & Universities
shared the value of customer service. |
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Press Release |
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Service Leaders Awarded with People Site Certification from
APCSC

Ms. Esther Tsang, Head of Customer Service from
Quality HealthCare Medical Services Ltd. and Ms. Venus Wong,
CRM Manager from Mead Johnson Nutrition (Hong Kong) Ltd.,
received PSC from Mr. Jason Chu, Chairman of APCSC
Hong
Kong, China, 1 June 2010 – Two leading companies have
been awarded the People Site Certification (PSC) from
Asia Pacific Customer Service Consortium (APCSC), in
recognition of their people development and commitment in
providing world-class professional services covering Hong
Kong, Asia Pacific and Global markets.
Press Release:
ENG/中文
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Henderson Land Group Property Management Department
Receives
CSQS
Site Certification from APCSC

Mr. Daniel Yun, Senior Property Manager form Hang Yick
Properties Management Ltd.,
received CSQS Site Certification
from Mr. Jason Chu, Chairman of APCSC
Hong Kong,
China – June 2, 2010 -- The Asia Pacific Customer Service
Consortium (APCSC) presents the Customer Service
Quality Standard (CSQS) site certificate to
Henderson Land Group Property Management Department—Well
Born Real Estate Management and Hang Yick Properties
Management in recognition of their achievements and high
level of compliance to
CSQS Level III
Strategic Business Unit.
Customers of the property management sector will experience
higher quality and professional customer service in Hong
Kong.
Press Release:
ENG/中文 |
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Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey |
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Asia Pacific Customer Service Consortium (APCSC) organizes
this Compensation & Retention Strategy Benchmarking Program to
provide human resources intelligence for contact centers in the
region. The objective is to reduce staff turnover rate and to
elevate the customer service quality and productivity in the region.
Market data and analysis on the benchmark data are prerequisites for
a competitive compensation policy that can effectively reduce staff
turnover.
Reference Date: 1 Jan & 1 July
Fee: HKD25,000
or
Reference Date: 1 Jan
Fee: HKD15,000
The Information can be downloaded from
here
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On Site Training in Malaysia |
 
CCSA and CCCM On Site Training
in Malaysia
APCSC has conducted a CCSA and CCCM On Site Training in Malaysia
in February. Some well-know universities in Malaysia, e.g. INTI
University College, APIIT/UCTI,Malaysian Maritime Academy Sdn
Bhd, HELP University College, International College of Music,
TAFE College, HELP University College, HELP International
College of technology, KBU International College, International
Medical University, KDU College have attended the on site
training.
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| Customer Service Quality Standard (CSQS) |
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The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong with industry support by the CSQS Committee Asia to asses the overall service quality, best practice compliance and performance of your Contact Center / customer service department. It is the highest certification awarded to customer service organizations that strive to develop customer relationship excellence.
Press Release:
Henderson Land Group Property Management Department Receives CSQS Site Certification from APCSC |
MORE |
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