Customer Relationship Excellence Awards 2013

 

Congratulations to all the Winners for CRE Awards 2012!

 

2012 CRE Awards Winners Corporate & Indovidual Group Photo

 

 

2012 CRE Awards Winners Corporate Group Photo

2012 CRE Awards Winners Individual Group Photo

Hong Kong, China – June 14th, 2013 – At the 2013 Asia Pacific CRE Awards Dinner Ceremony, Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2012 Customer Relationship Excellence Awards (CRE Awards). They are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, CSQS site assessment by the judging panel based on the Customer Service Quality Standard (CSQS),  public webvoting and a final round of judging by a panel of customer relationship excellence experts.

Check out the Highlight Video on YouTube / Youku    Click here for Press Release: English/中 文

 

 

The CRE Awards 2013 Welcome Pack can be downloaded from the following link:

CRE Awards 2013 Welcome Pack

 

Latest Application Deadline:

15th September 2013 (Corporate)

30th September 2013 (Individual)

 

 

REGISTRATION / NOMINATION

 

The CRE Awards Supplement:

10 July 2012 The Standard (P.1, P.2,, P.3 & Pre-event)

11 July 2012 Hong Kong Economic Times (P.1, P.2, P.3, P.4 & Pre-event)

Customer Loyalty Award Forum 2013

26-27 February 2013, Hong Kong

Hong Kong, China – February 26-27, 2013 - The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the International Customer Relationship Excellence Awards (CRE Awards) participants.  The presentations are part of the CRE Awards assessment process.

Customer Loyalty Award Forum 2013 Photo Gallery                         Press Release: English/中文
Tips of the Month

The Key to Achieve Customer Relationship Excellence -

PT XL Axiata Tbk.

IIn this knowledge email, we would like to share how PT XL Axiata Tbk., the winner 2011 Customer Relationship Excellence Awards in the Corporate category of Contact Center of the Year, Best Use of Technology of the Year, and Individual category of CRM Manager of the Year achieves Customer Relationship Excellence and their experience in customer service.

(Eng / 中文)
BIC CRM Benchmarking

BIC CRM & Contact Center Benchmarking Program 2013

BIC CRM Corporate Client Servicing Center Benchmarking Program 2013

BIC CRM Telemarketing Center Benchmarking Program 2013

BIC CRM Customer Service Center Benchmarking Program 2013

Asia Pacific Customer Service Contact Center Salary & HR Policy Survey

Reinventing Loyalty and Retention Workshop

Photos of participants of Reinventing Loyalty and Retention Workshop

APCSC has conducted a Reinventing Loyalty and Retention Workshop in Kula Lumper in April. Leading companies from different industries in Malaysia, e.g. POS Malaysia, Plus Expressways Berhad, Esso Malaysia, AmAssurance Berhad, AmBank (M) Berhad, Proton Edar Sdn Bhd, Boustead Petroleum, Maybank and etc., have attended the informative workshop.

 

 
Customer Relationship Excellence Awards

The Most Important Asia Pacific Award of its Kind
The goal of the CRE Awards is to promote service quality and customer relationship excellence in international cities across Asia Pacific and to recognize companies, business units, teams, and individuals that have contributed to the success of both their customers and the organizations that they serve.

Register for CRE Awards 2013
Nominate a Company
2012 Winner's list

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Customer Testimonials

Many leading organisations throughout Asia Pacific are familiar with APCSC's high quality Certification courses. The next sessions are detailed below. Join us for a World-Class experience and start improving your service quality.

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On Site Training in Malaysia

CCSA and CCCM On Site Training in Malaysia

APCSC has conducted a CCSA and CCCM On Site Training in Malaysia in February. Some well-know universities in Malaysia, e.g. INTI University College, APIIT/UCTI,Malaysian Maritime Academy Sdn Bhd, HELP University College, International College of Music, TAFE College, HELP University College, HELP International College of technology, KBU International College, International Medical University, KDU College have attended the on site training.

Asia Pacific Customer Service Contact Center (CSCC) Salary & HR Policy & Retention Survey

Asia Pacific Customer Service Consortium (APCSC) organizes this Compensation & Retention Strategy Benchmarking Program to provide human resources intelligence for contact centers in the region. The objective is to reduce staff turnover rate and to elevate the customer service quality and productivity in the region. Market data and analysis on the benchmark data are prerequisites for a competitive compensation policy that can effectively reduce staff turnover.

Reference Date: 1 Jan & 1 July

Fee: HKD25,000 or

Reference Date: 1 Jan

Fee: HKD15,000

The Information can be downloaded from here
Global Certification Program

CCSM Class Photo on Oct 25-28  2011

Our Global Certification has been adopted by leading corporations throughout the regions. Our certification enables organizations to build World-Class Customer Service Standards. The certifications are recognized in the region and are endorsed by local universities as well as international bodies.

Selected courses provided by Hong Kong Customer Service Consortium are registered as reimbursable programs under the Continuing Education Fund (CEF):

Certificate in Customer Service Management (CCSM)

Certificate in Service Excellence Leadership (CSEL)

Certificate in Professional Customer Service (CPCS)

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Customer Service Quality Standard (CSQS)

The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong with industry support by the CSQS Committee Asia to asses the overall service quality, best practice compliance and performance of your Contact Center / customer service department. It is the highest certification awarded to customer service organizations that strive to develop customer relationship excellence.

 

Press Release:

Henderson Land Group Property Management Department and China Pacific Life Insurance Co., Ltd. Receives CSQS Site Certification from APCSC

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Membership

APCSC has members serving different client segments, and delivering services in different formats and settings. Because of this diversity, participants will be stimulated and inspired to revolutionize their services. Companies can learn from one another.
The objective is to find solutions that member companies can adapt for use in their own business contexts, so that together we may:
• Learn faster from the best practices of other companies across industry, and
• Pool resources to innovate where no one has yet found an acceptable solution.

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People Site Certification

The People Site Certification is awarded to organizations that have over ninety percent of their Customer Service and Contact Center staff certified under APCSC’s Global Certification program, which includes Certified Contact Center Manager (CCCM), Certified Contact Center Supervisor (CCCS) and Certified Contact Center Professional (CCCP) and others.

 

 

Press Release:

Quality HealthCare Medical Services receive the People Site Certification award

Mead Johnson Nutrition (Hong Kong) Ltd receive the People Site Certification award

Nexusguard receive the People Site Certification award

GIA Hong Kong Laboratory Ltd. receive the People Site Certification award

International Herald Tribune receive the People Site Certification award

Fidelity International receive the People Site Certification award

Certificate in Customer Service Management

Jakarta - 27-30 August 2013

             

APCSC is pleased to announce this Certificate in Customer Service Management training. You will obtain the basic and advanced topics in Customer Service Management from this 4-day training that enable you to increase your awareness and knowledge of the latest development of Customer Service in terms of technology as well as management concept. You will also learn how to develop appropriate plans to integrate the Customer Service Center within the organization and bring new insights, set visions and lead Customer Service teams. Whether implementing a new Customer Service or rejuvenating an existing one, you will be prepared for the challenges.

 

To view the brochure and registration form, please click HERE

  

To register, simply fill in the registration form complete, attention it to Alan Poon and send it to certification@apcsc.com. Alternatively, you can register online at HERE. Register 3 or more delegates to take advantage of our Premier Plus savings of 10% per delegate.

Eventbrite - Certificate in Customer Service Management Training
Press Release

5 Market Leaders Awarded with People Site Certification from APCSC

Delegates from International Herald Tribune, GIA, Quality HealthCare Medical Services Ltd., Nexusguard, and  Mead Johnson received People Site Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China, 13 June 2013 – Five leading companies have been awarded the People Site Certification (PSC) from Asia Pacific Customer Service Consortium (APCSC), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

Press Release: ENG/中文

Taiwan Life Insurance Honored with CSQS Level 1 Certification Distinction from APCSC with CSQS Level 1 Certification Distinction from APCSC

Taipei – February 20, 2013 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Taiwan Life Insurance in recognition of their achievements and first level of compliance to CSQS Level I Outsourcing Service Center. Customers of the finance sector will experience higher quality and professional customer service standard.
Ms. Hsu Jui Jen, Vice General Manager from Taiwan Life Insurance Co., Ltd, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Press Release: 中 文 

 

Henderson Land, Taiwan Life, Nexusguard Honored with

CSQS Certification Distinction from APCSC

Mr. Suen Kwok Lam, MH,Managing Director from Henderson Land Group, received CSQS Certification from Mr. Jason Chu, Chairman of APCSC Mr. Brian Wan, Customer Service Manager from Nexusguard Ltd. received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 14, 2013 – The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management, Taiwan Life Insurance Co. Ltd. and Nexusguard Ltd. in recognition of their achievements and highest level of compliance to CSQS in 2013. Customers of the property management, insurance, internet security service sectors will experience higher quality and professional customer service standard.

Press Release: ENG/中文

APCSC & HKCSC Present the Expo Innovation Awards at the 2nd HK International CRE & Innovation Expo

Mr. Ian Wong, Vice President of Continuous Technologies Intl Ltd, received The Expo Innovation Awards Certification from Mr. Jason Chu, Chairman of APCSC Mr. Sebastian Kuntz, International Business Development & Board Member and Mr. Frits Storm, Country Director from Tripolis Hong Kong received CSQS Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 14, 2013 – The Asia Pacific and Hong Kong Customer Service Consortium (APCSC and HKCSC) presented the Hong Kong International Customer Relationship Excellence (CRE) & Innovation Expo Innovation Awards (The Expo Innovation Awards) to innovative companies who have performed well in the International Customer Relationship Excellence & Innovation Expo submission with the Expo theme: Digital, Social, Mobile, Apps & Ad; Cloud, CRM, contact center, eCom & BPO.

Press Release: ENG/中文

APCSC Presents DBS Bank (Taiwan) with the Best-in-Class Certification

Ms. Amy Lee, Vice President, Customer Care, from DBS Bank Taiwan, received Best-in-Class  Certification from Mr. Jason Chu, Chairman of APCSC

Hong Kong, China – June 13, 2012 – The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class Certification during the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Leadership Summit to DBS Bank (Taiwan) Ltd. DBS Bank (Taiwan) Ltd has performed well in the Best-in-Class CRM Contact Center Benchmarking Program, which is organized by APCSC annually, and receives the Best-in-Class Certification in the area of Integrated Financial Service Management.

Press Release: ENG/中文

Shanghai CRE & CSQS Roundtable

April 24, 2013

Social CRM, Customer Service, Marketing and PR

Shanghai CRE & CSQS Roundtable held by APCSC

Shanghai – April 24, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with  DHL-Sinotrans International Air Courier Ltd. in Shanghai. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shanghai to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Shenzhen CRE & CSQS Roundtable

April 22, 2013

Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR

Shenzhen CRE & CSQS Roundtable held by APCSC

Shenzhen – April 22, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Hui Cheng Commercial Service Development Co., Ltd. in Shenzhen. The CRE & CSQS Roundtable, with the theme of “Top 10 Social Media Crisis Made by Well Know Brands in Customer Service, Marketing, HR and PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Shenzhen to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Kunming CRE & CSQS Roundtable

April 19, 2013

Creating Tomorrow's Consumer Experience in An Omni-channel World

Kunming CRE & CSQS Roundtable held by APCSC

Kunming – April 19, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with China Pacific Insurance (group) Co., Ltd. in Kunming. The CRE & CSQS Roundtable, with the theme of “ Creating Tomorrow's Consumer Experience in An Omni-channel World”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Kunming to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: 中文

Singapore CRE & CSQS Roundtable

April 11, 2013

Social CRM, Customer Service, Marketing and PR

Singapore CRE & CSQS Roundtable held by APCSC

Singapore – April 11, 2013 – Asia Pacific Customer Service Consortium (APCSC) held the Customer Relationship Excellence (CRE) & Customer Service Quality Standard (CSQS) Roundtable together with Land Transport Authority in Singapore. The CRE & CSQS Roundtable, with the theme of “Social CRM, Customer Service, Marketing & PR”, has attracted experts and senior executives of CRM, Customer Service, Marketing, Operation Management, Human Resources, Sales & Business Development fields from different industries including information technology, telecommunications, direct marketing, e-commerce, financial, government and public utility sectors from Singapore to exchange best practices on Social CRM, Customer Service, Marketing & PR.

Press Release: English

Please click following links to see our Supplement and upcoming promotion:
- 10 July 2012 The Standard (P.1, P.2,, P.3 & Pre-event)

- 11 July 2012 Hong Kong Economic Times (P.1, P.2, P.3, P.4 & Pre-event)

 

Global Certification Mini-Schedule
Course Name Start Date End Date City Language Fee (HK$) Fee (US$)
Certified Contact Center Manager (CCCM) 2013/8/29 2013/8/30 Jakarta English 8800 1200
Certified Contact Center Supervisor (CCCS) 2013/9/12 2013/9/13 Hong Kong Cantonese 7200 925
Complaint Handling & Stress Management (CHSM) 2013/9/27 2013/9/27 Hong Kong Cantonese 3000 385
Certificate in Service Excellence Leadership (CSEL) CEF Reimbursable (Course Code: 21C05006-7) 2013/9/12 2013/9/13 Hong Kong English & Cantonese 11000 1410
Certified Customer Service Analyst & Auditor (CCSA) 2013/8/27 2013/8/28 Jakarta English 7800 1050
Certified CRM Director (CRMD) 2013/6/13 2013/6/14 Hong Kong English 18000 2400
Certified CRM Director (CRMD) 2013/6/17 2013/6/18 Hong Kong English 18000 2400
Certified Customer Service Center Manager (CSCM) 2013/8/29 2013/8/30 Hong Kong English 8800 1200
Certified Customer Relationship Management Manager (CRMM) 2013/6/17 2013/6/18 Hong Kong English 8800 1200
Certified Contact Center Professional (CCCP) 2013/9/26 2013/9/27 Hong Kong Cantonese 5800 750
Certified Contact Center Analyst & Auditor (CCCA) 2013/8/27 2013/8/28 Jakarta English 7800 1050
Certificate in Customer Service Management (CCSM) CEF Reimbursable (Course Code: 21C04911-5) 2013/8/27 2013/8/30 Jakarta English 12000 1600
Certified Customer Service Professional (CCSP) 2013/9/26 2013/9/27 Hong Kong Cantonese 5800 750
Certificate in Professional Customer Service (CPCS) CEF Reimbursable (Course Code: 21C05127-6) 2013/9/13 2013/9/14 Hong Kong English & Cantonese 10000 1250
Certified Telemarketing Supervisor (CTMS) 2013/9/12 2013/9/13 Hong Kong Cantonese 7200 925
Effective Communication & Objection Handling (ECOH) 2013/9/26 2013/9/26 Hong Kong Cantonese 3000 385
 
Education Partners

FREE 3-month Individual Membership
Want to get free tips about customer service industry or tip of the month, we invite you to try a FREE 3-month Individual Membership, with no obligation. Please complete the membership registration page and select the TRIAL option from the membership type drop-down box. http://www.apcsc.com/HKCSC/membership/membership.htm
Customer Relationship Excellence (CRE) & CSQS Leadership Summit 2013

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