Hong Kong, 19 November 2007 – Spearheaded by the Help Desk Institute – Japan (HDI-Japan) and organized by the Asia Pacific Customer Service Consortium (APCSC) in Hong Kong, the HDI-Japan Study Tour (the Study Tour) delegates visited several Customer Relationship Excellence Awards (CRE Awards) winners, leading companies in Hong Kong. The purpose of this study tour is examination, study and exchanging information of support/service related subjects between Asian excellent support centers and HDI delegation from Japan.

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Hong Kong, China – July 6th, 2007 – The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2006 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

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Hong Kong, China – July 6, 2007 – The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Henderson Land Group Property Management Department—Well Born Real Estate Management and Hang Yick Properties Management in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit.

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Hong Kong, China – 6 July 2007 – The Asia Pacific Customer Service Consortium (APCSC) officially presented Customer Service Quality Standard (CSQS) site accreditation to DIALOG TELEKOM LIMITED (DTL), in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Contact Centre and Customer Service Department.

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Hong Kong, China – July 5, 2007 – The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional BIC CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

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Hong Kong, China – 20 April, 2007 – APCSC announced the start of the launch of the Public Web Voting as the final stage of Customer Relationship Excellence (CRE) Awards. In order to have a comprehensive assessment of participants’ performance, public customers were invited to give a vote for their favorite CRE company and provide their reasons and comments from 20 April, 2007 till 31 May 2007 via special dedicated webpages.

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Singapore – March 30, 2007 – During the CSQS Roundtable, Mr. Jason Chu, Chairman of APCSC shared the best practices from the Customer Service Quality Standard (“CSQS” or “The Standard”) in developing a Balanced Scorecard for Customer Relationship Excellence to managers, senior business executives and market leaders from retail, banking, telecom, hospitality and government public service sectors in Singapore.

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Colombo, Sri Lanka – February 27, 2007 – APCSC officially introduced the Customer Service Quality Standard to the press, market leaders, managers and senior business executives at the first CSQS Roundtable held in South Asia.

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Hong Kong, China – February 6, 2007 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum (the Forum), a three-day program consisted of Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants for APCSC members and business communities.

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Hong Kong, China – 24 October 2006 – The Asia Pacific Customer Service Consortium (APCSC) announced the successful Customer Service Quality Standard (CSQS) site accreditation of DIALOG TELEKOM LIMITED (DTL), in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Customer Service Department.

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Shanghai, China, 10th November 2006 – Asia Pacific Customer Service Consortium officially introduced the Asia Pacific Customer Service Paper & Project Awards to leaders and senior executives of Service Quality, Customer Service and CRM in the Customer Service Quality Standard (CSQS) Roundtable.

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Hong Kong, China – July 12th, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Winners for the 2005 Customer Relationship Excellence Awards (CRE Awards). Winners are selected through a comprehensive balanced score card of self assessment benchmarking, business case presentations, mystery calls, site visits assessment by the judging panel following the Customer Service Quality Standard (CSQS) criteria, public webvoting and a final round of judging by a panel of customer relationship excellence experts.

(English Version/中文版)

 Hong Kong, China, 11 July 2006 – Five leading companies have been awarded the People Site Certification (PSC) from APCSC (Asia Pacific Customer Service Consortium), in recognition of their people development and commitment in providing world-class professional services covering Hong Kong, Asia Pacific and Global markets.

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Ms. Margie Wong, Marketing Manager of BAX Global Limited accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – BAX Global Limited has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of Bax Global’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Ms. Macy Lim, Senior Manager Personal Insurance of DHI accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – Dao Heng Insurance Co., Ltd. has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of Dao Heng Insurance’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Mr. C.T. Kwok, Head of Customer Service of DHL Global Forwarding accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – DHL Global Forwarding has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of DHL Global Forwarding’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Ms. Winnie Lee, Director, Administration & Projects of QHMS accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – Quality HealthCare Medical Services Ltd (Prince’s Building) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of QHMS ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Mr. Oliver Man, Manager of SWIFT accepts the People Site Certificate

Hong Kong, China, 11 July 2006 – S.W.I.F.T. scrl (Society for Worldwide Interbank Financial Telecommunication) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of S.W.I.F.T. scrl’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Hong Kong, China -- April 24, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) has announced the list of Finalists for the 2005 Customer Relationship Excellence Award (CRE Award). The final assessment for public web voting begins on April 24th. Members of the general public now have the opportunity to place votes for the finalists through APCSC’s website (www.apcsc.com) for one-month period from April 24th to May 24th. APCSC will host the public web voting for customers in Asia Pacific. 

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Mr. WW Chan, Managing Director of CASCADE LIMITED accepts the Customer Service Quality Standard (CSQS) site certificate

Hong Kong, China – 10 March 2006 –The Asia Pacific Customer Service Consortium (APCSC) presented the Customer Service Quality Standard (CSQS) site certificate to CASCADE LIMITED, a wholly owned subsidiary of PCCW Ltd., in recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for their Customer Account Servicing (CAS) Section .       

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Mr. William Yeung, Chief Operating Officer of Hong Kong Broadband Network Ltd give the business case presentation in the forum

Hong Kong, China – February 9, 2006 -- The Asia Pacific Customer Service Consortium (APCSC) organized The Customer Loyalty Award Forum 2006 (the Forum) for Asia Pacific business communities, member companies with a two-day program consisted of the Business Case Presentations from the Customer Relationship Excellence Awards (CRE Awards) participants.

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Mr. Benjamin Tsai, Vice President of Lexxus International accepts the People Site Certificate

Hong Kong, China, 13 January 2006 – Lexxus International has been awarded the “People Site Certification” from APCSC (Asia Pacific’s Customer Service Consortium), in recognition of Lexxus’ high-standard, efficient and personalized service provided to its distributor.

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During the BIC Luncheon at the APCSC Summit on December 7 2005, APCSC presented various companies with a Best in Class (BIC) recognition for performing well in a particular area of the CRM & Call Center Benchmarking.

Hong Kong, China – December 7, 2005 -- The Asia Pacific Customer Service Consortium (APCSC) presents the Best-in-Class (BIC) recognition to the companies who have performed well in the Regional CRM Benchmarking (The Benchmarking) program, which is organized by APCSC annually.

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Hong Kong, China – 8 December 2005 –The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS) site certificate to Pacific Satellite International Ltd. and Well Born Real Estate Management Limited in recognition of their achievements and high level of compliance to CSQS.

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Hong Kong, China – November 4, 2005 -- The Asia Pacific Customer Service Consortium (APCSC) announces Best-in-Class (BIC) categories for Asia Pacific business communities and companies. The regional Best-in-Class CRM Benchmarking (The Benchmarking) program is organized by APCSC annually.

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Berthold Alfres, Director of Customer Service of Bayer MaterialScience Limited accepts the People Site Certificate

Hong Kong, China, 29 September 2005 – Bayer MaterialScience Limited (BMSL) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of BMSL’s ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Dr. Lincoln Chee, Managing Director of QHMS accepts the People Site Certificate

Hong Kong, China, 26 September 2005 – Quality HealthCare Medical Services Limited (QHMS) has been awarded the People Site Certification from APCSC (Asia Pacific Customer Service Consortium), in recognition of QHMS’ ongoing commitment in Continuous Professional Development and Accreditation providing international standards of medical treatment and care, and the "patient first" philosophy in Hong Kong.

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Ms. Daisy Lam, Operation Director of Octopus Cards Limited accepts the People Site Certificate

Hong Kong, China, 29 July 2005 – Octopus Cards Limited has been awarded the People Site Certification from APCSC (Asia Pacific’s Customer Service Consortium), in recognition of Octopus’ ongoing commitment in providing innovative and world-class service and elevating customer service quality in Hong Kong.

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Mr. Wesley Sze, Deputy General Manager of Well Born Real Estate Management Ltd. accepts the Customer Service Quality Standard Committee Corporate Membership Certificate

Hong Kong, China, 29 July 2005 –The Asia Pacific Customer Service Consortium (APCSC) presents the Customer Service Quality Standard (CSQS or the Standard) Committee Corporate Membership Certificate to Well Born Real Estate Management Ltd. as the first property management company in joining the CSQS Committee for their market leadership in customer relationship excellence and quality commitment.

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The Customer Service Quality Standard (CSQS) has been developed in conjunction with the Asia Pacific Customer Service Consortium and the University of Hong Kong to asses the overall service quality, best practice compliance and performance of your call center / customer service department.
View the Press Release (English & Chinese version)
Join the Certified Contact Center Analyst & Auditor (CCCA) class to learn more about the CSQS and how you can apply best practices for quality improvements.

Mr. Victor Mok, Managing Director, East Asia,  Exel accepts the People Site Certificate

SINGAPORE, April 2005 – Exel has recently received a People Site Certification award from APCSC in recognition of Exel Hong Kong’s ongoing commitment in providing world-class service and elevating customer service quality in the region.

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"We all know how important it is to provide World-Class service to our customers. There are many businesses in Hong Kong that depend on us when there is a problem or if there are any new enquires regarding our products and services. I am very proud of our staff; we all work very hard to ensure our customers' expectations are met and we are especially pleased to receive the People Site Certification".

Mr. Ramagopal Rao
 Managing Director of Fuji Xerox Hong Kong

Mr. Ramagopal Rao, Managing Director of Fuji Xerox

Hong Kong accepts the People Site Certificate

Staff at the Customer Attention Center receive their

 Certified Call Center Professional Certificates.

Mr. Harry Wong, General Manager of Dao Heng Insurance Co. Ltd. accepts the People Site Certificate

HONG KONG, CHINA – March 9, 2004 – APCSC officially presents Dao Heng Insurance Co., Limited with the People Site Certification in recognition of their on-going commitment in providing World-Class Customer Service.
 

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