Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2008 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~
Hong Kong, China – June
26th, 2009 – At the 2009 Asia Pacific CRE
Awards Dinner Ceremony,
Asia Pacific Customer Service Consortium (APCSC)
has announced
the list of Winners for the 2008
Customer Relationship Excellence Awards (CRE Awards).
They are selected through
a comprehensive balanced score card of self
assessment benchmarking, business case
presentations, mystery calls, CSQS site assessment
by the judging panel based on the Customer Service
Quality Standard (CSQS), public
webvoting and a final round of judging by a panel of
customer relationship excellence experts.
Press Release: Henderson Land Group
Property Management DepartmentReceive CSQS Site Certification from APCSC
Mr. Daniel Yun, Senior Property Manager form
Hang
Yick Properties Management Ltd.,
received
CSQS
Site Certification
from Mr. Jason Chu, Chairman of APCSC
Hong
Kong, China – June 26, 2009 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Henderson Land Group Property
Management Department—Well Born Real Estate
Management and Hang Yick Properties Management
in recognition of their achievements and high level
of compliance to CSQS
Level III Strategic Business Unit.
Customers of the property management sector will
experience higher quality and professional customer
service in Hong Kong.
Press Release:
Quality HealthCare Medical Services Ltd. received People Site
Certification from APCSC
Ms. Esther Tsang, Head of Customer Service from
Quality HealthCare Medical Services Ltd., received PSC from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
Press Release:
Mead Johnson Nutrition (Hong Kong) Ltd. received People Site
Certification from APCSC
Ms. Florence Wong, General Manager from Mead Johnson
Nutrition (Hong Kong) Ltd.,
received PSC from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
Press Release:
Alterego Network Limited received People Site
Certification from APCSC
Ms. Patricia Yu, HR & Admin Manager from Alterego
Network Limited,
received PSC from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 25 June 2009 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific
Customer Service Consortium (APCSC), in recognition
of their people development and commitment in
providing world-class professional services covering
Hong Kong, Asia Pacific and Global markets.
Press Release:
APCSC held CSQS Roundtable in Guangzhou
Hong Kong, China – March 27 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Shanghai. The Roundtable, with the theme of
“How to revive consumer's market confidence by
delivering excellent customer services”, have
attracted experts and senior managerial level of the
Customer Service field from different industries
including Finance, Property Management,
Telecommunication and Insurance to join and have
warm discussion.
Press Release:
APCSC held CSQS Roundtable in Shanghai
Hong Kong, China – March 26 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Shanghai. The Roundtable, with the theme of
“How to revive consumer's market confidence by
delivering excellent customer services”, have
attracted experts and senior managerial level of the
Customer Service field from different industries
including Finance, Property Management,
Telecommunication and Insurance to join and have
warm discussion.
Press Release:
APCSC held CSQS Roundtable in Ningbo
Hong Kong, China – March 24 2009 – Asia
Pacific Customer Service Consortium (APCSC) held a
Customer Service Quality Standard (CSQS) Roundtable
in Ningbo. The Roundtable, with the theme of “How
to revive consumer's market confidence by delivering
excellent customer services”, have attracted
experts and senior managerial level of the Customer
Service field from different industries including
Finance, Property Management, Telecommunication and
Insurance to join and have warm discussion.
Press Release: Business Case
Presentations from the Customer Relationship Excellence Awards (CRE
Awards) participants
Hong Kong, China – February 18, 2009 -- The Asia
Pacific Customer Service Consortium (APCSC)
organized The Customer Loyalty Award Forum (the
Forum) for Asia Pacific business communities, member
companies with a two-day program consisted of the
Business Case Presentations from the Customer
Relationship Excellence Awards (CRE Awards)
participants. The presentations are part of the CRE
Awards assessment process.
Press Release: Asia
Pacific Customer Service Consortium Announces Winners of
the 2007 Customer Relationship Excellence Awards ~ The
Most Important Asia Pacific Award of its Kind ~
Hong Kong, China – June 27th, 2008 --
The Asia Pacific Customer Service Consortium (APCSC) has
announced the list of Winners for the 2007 Customer
Relationship Excellence Awards (CRE Awards). They are
selected through a comprehensive balanced score card of
self assessment benchmarking, business case
presentations, mystery calls, site visits assessment by
the judging panel following the Customer Service Quality
Standard (CSQS) criteria, public webvoting and a final
round of judging by a panel of customer relationship
excellence experts.
Press Release: APCSC
Presents CRM Benchmarking Outstanding Performance
Companies with the Region’s “Best-in-Class” Recognition
Hong Kong, China – June 27, 2008 – The
Asia Pacific Customer Service Consortium (APCSC)
presents the Best-in-Class (BIC) recognition to the
companies who have performed well in the Regional BIC
CRM Benchmarking (The Benchmarking) program, which is
organized by APCSC annually.
Press Release: THREE SERVICE LEADERS AWARDED WITH PEOPLE SITE CERTIFICATION FROM APCSC
Dr. Lincoln Chee,
CEO of QHMS and Ms. Esther Tsang, Head of Customer Service,
received PSC from Mr. Jason Chu, Chairman of APCSC
Hong Kong, China, 26 June 2008 – Three
leading companies have been awarded the People Site
Certification (PSC) from Asia Pacific Customer Service
Consortium (APCSC), in recognition of their people
development and commitment in providing world-class
professional services covering Hong Kong, Asia Pacific and
Global markets.
Press Release: DAO HENG INSURANCE RECEIVES PEOPLE
SITE CERTIFICATION AWARD FROM APCSC
Ms. Shirley W.S.
Wong, Manager of Personal Insurance Marketing, representing
DHI, received the People Site Certificate
Hong Kong, China, 26 June 2008 – Dao
Heng Insurance Co., Ltd. has been awarded the People
Site Certification from APCSC (Asia Pacific Customer Service
Consortium), in recognition of Dao Heng Insurance’s ongoing
commitment in providing innovative and world-class service
and elevating customer service quality in Hong Kong.
Press Release: Business Case
Presentations from the Customer Relationship Excellence Awards (CRE
Awards) participants
Group photo of the CRE Awards participants
Hong Kong, China – February 21, 2008 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The
Customer Loyalty Award Forum (the Forum) for Asia
Pacific business communities, member companies with a
two-day program consisted of the Business Case
Presentations from the Customer Relationship Excellence
Awards (CRE Awards) participants.
The presentations are part of the CRE Awards assessment
process. Mr. Jason Chu, Chairman of APCSC took the
opportunity to encourage all the CRE Awards participants
to set world class customer service standards in their
respective industries and borrow ideas from cross
industry leaders and presenters.
Press Release: Help Desk Institute
- Japan Study Tour To Hong Kong
Hong Kong, 19 November 2007 – Spearheaded by the Help
Desk Institute – Japan (HDI-Japan) and organized by the
Asia Pacific Customer Service Consortium (APCSC) in Hong
Kong, the HDI-Japan Study Tour (the Study Tour)
delegates visited several Customer Relationship
Excellence Awards (CRE Awards) winners, leading
companies in Hong Kong. The purpose of this study tour
is examination, study and exchanging information of
support/service related subjects between Asian excellent
support centers and HDI delegation from Japan.
Press Release: Asia Pacific
Customer Service Consortium Announces Winners of the 2006
Customer Relationship Excellence Award ~ The Most Important Asia
Pacific Award of its Kind ~
Hong Kong, China – July 6th, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) has announced the
list of Winners for the 2006 Customer Relationship
Excellence Awards (CRE Awards). Winners are selected
through a comprehensive balanced score card of self
assessment benchmarking, business case presentations,
mystery calls, site visits assessment by the judging
panel following the Customer Service Quality Standard (CSQS)
criteria, public webvoting and a final round of judging
by a panel of customer relationship excellence experts.
Press Release: Henderson Land Group Property
Management Department Receives CSQS Site Certification from
APCSC
Hong Kong, China – July 6, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Henderson Land Group Property Management
Department—Well Born Real Estate Management and Hang
Yick Properties Management in recognition of their
achievements and high level of compliance to CSQS Level
III Strategic Business Unit.
Press Release: Dialog Telekom Limited Receives the
Highest Level of Customer Service Quality Standard Site
Certificate from APCSC
Hong Kong, China – 6 July 2007 – The Asia Pacific Customer Service Consortium (APCSC) officially presented
Customer Service Quality Standard (CSQS) site accreditation to DIALOG TELEKOM LIMITED (DTL), in
recognition of their achievements and high level of compliance to CSQS Level III Strategic Business Unit for
their Contact Centre and Customer Service Department.
Press Release: APCSC Presents CRM Benchmarking
Outstanding Performance Companies with the Region’s
“Best-in-Class” Recognition
Hong Kong, China – July 5, 2007 – The Asia Pacific
Customer Service Consortium (APCSC) presents the
Best-in-Class (BIC) recognition to the companies who
have performed well in the Regional BIC CRM Benchmarking
(The Benchmarking) program, which is organized by APCSC
annually.
Press Release: Customer Relationship Excellence (CRE)
Awards Launching The Public Web Voting
Hong Kong, China – 20 April, 2007 – APCSC announced the
start of the launch of the Public Web Voting as the
final stage of Customer Relationship Excellence (CRE)
Awards. In order to have a comprehensive assessment of
participants’ performance, public customers were invited
to give a vote for their favorite CRE company and
provide their reasons and comments from 20 April, 2007
till 31 May 2007 via special dedicated webpages.
Press Release:
Best Practice Sharing by APCSC in Singapore
Singapore – March 30, 2007 –
During the CSQS Roundtable, Mr.
Jason Chu, Chairman of APCSC
shared the best practices from
the Customer Service Quality
Standard (“CSQS” or “The
Standard”) in developing a
Balanced Scorecard for Customer
Relationship Excellence to
managers, senior business
executives and market leaders
from retail, banking, telecom,
hospitality and government
public service sectors in
Singapore.
Press Release: APCSC Introduces the Customer Service
Quality Standard (CSQS)
in Colombo, Sri Lanka
Colombo, Sri Lanka – February 27, 2007 – APCSC officially introduced the Customer Service Quality
Standard to the press, market leaders, managers and senior business executives at the first CSQS Roundtable
held in South Asia.
Press Release: The Customer Loyalty Award Forum;
International CRM, CIS & Service Symposium & Customer
Relationship Excellence Summit Organized by APCSC
Hong Kong, China – February 6, 2007 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The
Customer Loyalty Award Forum (the Forum), a three-day
program consisted of Business Case Presentations from
the Customer Relationship Excellence Awards (CRE Awards)
participants for APCSC members and business communities.
Press Release: DIALOG TELEKOM: FIRST TELECOM
OPERATOR IN SOUTH ASIA TO RECEIVE CSQS ACCREDITATION FROM
APCSC
Hong Kong, China – 24 October 2006 – The Asia Pacific
Customer Service Consortium (APCSC) announced the
successful Customer Service Quality Standard (CSQS) site
accreditation of DIALOG TELEKOM LIMITED (DTL), in
recognition of their achievements and high level of
compliance to CSQS Level III Strategic Business Unit for
their Customer Service Department.
Press Release: APCSC Customer Service Paper & Project
Awards
Shanghai, China, 10th November 2006 – Asia Pacific
Customer Service Consortium officially introduced the
Asia Pacific Customer Service Paper & Project Awards to
leaders and senior executives of Service Quality,
Customer Service and CRM in the Customer Service Quality
Standard (CSQS) Roundtable.
Press Release: Asia Pacific Customer Service
Consortium Announces Winners of the 2005 Customer
Relationship Excellence Award - The Most Important Asia
Pacific Award of its Kind -
Hong Kong, China – July 12th, 2006 -- The Asia Pacific
Customer Service Consortium (APCSC) has announced the
list of Winners for the 2005 Customer Relationship
Excellence Awards (CRE Awards). Winners are selected
through a comprehensive balanced score card of self
assessment benchmarking, business case presentations,
mystery calls, site visits assessment by the judging
panel following the Customer Service Quality Standard (CSQS)
criteria, public webvoting and a final round of judging
by a panel of customer relationship excellence experts.
Press Release: FIVE SERVICE LEADERS AWARDED WITH
PEOPLE SITE CERTIFICATION FROM APCSC
Hong Kong, China, 11 July 2006 – Five leading companies
have been awarded the People Site Certification (PSC)
from APCSC (Asia Pacific Customer Service Consortium),
in recognition of their people development and
commitment in providing world-class professional
services covering Hong Kong, Asia Pacific and Global
markets.
Press Release: BAX GLOBAL RECEIVES PEOPLE SITE
CERTIFICATION AWARD FROM APCSC
Ms. Margie Wong, Marketing Manager of BAX Global
Limited accepts the People Site Certificate
Hong Kong, China, 11 July 2006 – BAX Global Limited has
been awarded the People Site Certification from APCSC
(Asia Pacific Customer Service Consortium), in
recognition of Bax Global’s ongoing commitment in
providing innovative and world-class service and
elevating customer service quality in Hong Kong.
Press Release: DAO HENG INSURANCE RECEIVES PEOPLE
SITE CERTIFICATION AWARD FROM APCSC
Ms. Macy Lim, Senior Manager Personal Insurance of
DHI accepts the People Site
Certificate
Hong Kong, China, 11 July 2006 – Dao Heng Insurance Co.,
Ltd. has been awarded the People Site Certification from
APCSC (Asia Pacific Customer Service Consortium), in
recognition of Dao Heng Insurance’s ongoing commitment
in providing innovative and world-class service and
elevating customer service quality in Hong Kong.
Press Release: DHL GLOBAL FORWARDING RECEIVES
PEOPLE SITE CERTIFICATION AWARD FROM APCSC
Mr. C.T. Kwok, Head of Customer Service of
DHL Global Forwarding accepts the People Site
Certificate
Hong Kong, China, 11 July 2006 – DHL Global
Forwarding has been awarded the People Site
Certification from APCSC (Asia Pacific Customer
Service Consortium), in recognition of DHL
Global Forwarding’s ongoing commitment in
providing innovative and world-class service and
elevating customer service quality in Hong Kong.
Press Release: QUALITY HEALTHCARE
RECEIVES PEOPLE SITE CERTIFICATION AWARD
FROM APCSC
Ms. Winnie Lee,
Director, Administration & Projects
of QHMS accepts the People Site
Certificate
Hong Kong, China, 11 July 2006 – Quality
HealthCare Medical Services Ltd
(Prince’s Building) has been awarded the
People Site Certification from APCSC
(Asia Pacific Customer Service
Consortium), in recognition of QHMS
ongoing commitment in providing
innovative and world-class service and
elevating customer service quality in
Hong Kong.
Press Release: S.W.I.F.T. SCRL RECEIVES
PEOPLE SITE CERTIFICATION AWARD FROM APCSC
Mr. Oliver Man, Manager of SWIFT accepts the
People Site Certificate
Hong Kong, China, 11 July 2006 – S.W.I.F.T. scrl
(Society for Worldwide Interbank Financial
Telecommunication) has been awarded the People
Site Certification from APCSC (Asia Pacific
Customer Service Consortium), in recognition of
S.W.I.F.T. scrl’s ongoing commitment in
providing innovative and world-class service and
elevating customer service quality in Hong Kong.
Press Release: APCSC Announces the Finalists of 2005
Customer Relationship Excellence Award
The Most Important Asia Pacific Award of its Kind
Hong Kong, China -- April 24, 2006 -- The Asia Pacific
Customer Service Consortium (APCSC) has announced the
list of Finalists for the 2005 Customer Relationship
Excellence Award (CRE Award). The final assessment for
public web voting begins on April 24th. Members of the
general public now have the opportunity to place votes
for the finalists through APCSC’s website
(www.apcsc.com) for one-month period from April 24th to
May 24th. APCSC will host the public web voting for
customers in Asia Pacific.
Press Release: CASCADE LIMITED RECEIVES THE HIGHEST
LEVEL OF CUSTOMER SERVICE QUALITY STANDARD SITE CERTIFICATE
FROM APCSC
Mr. WW Chan, Managing Director of CASCADE LIMITED
accepts the Customer Service Quality Standard (CSQS)
site certificate
Hong Kong, China – 10 March 2006 –The Asia Pacific
Customer Service Consortium (APCSC) presented the
Customer Service Quality Standard (CSQS) site
certificate to CASCADE LIMITED, a wholly owned
subsidiary of PCCW Ltd., in recognition of their
achievements and high level of compliance to CSQS Level
III Strategic Business Unit for their Customer Account
Servicing (CAS) Section .
Certificate in Customer Service Management Organized by
APCSC
Mr. William Yeung, Chief Operating Officer of Hong
Kong Broadband Network Ltd give the business case
presentation in the forum
Hong Kong, China – February 9, 2006 -- The Asia Pacific
Customer Service Consortium (APCSC) organized The
Customer Loyalty Award Forum 2006 (the Forum) for Asia
Pacific business communities, member companies with a
two-day program consisted of the Business Case
Presentations from the Customer Relationship Excellence
Awards (CRE Awards) participants.
Press Release: APCSC Presents People Site
Certification to LEXXUS INTERNATIONAL
Mr. Benjamin Tsai, Vice President of Lexxus
International accepts the People Site Certificate
Hong Kong, China, 13 January 2006 – Lexxus International
has been awarded the “People Site Certification” from
APCSC (Asia Pacific’s Customer Service Consortium), in
recognition of Lexxus’ high-standard, efficient and
personalized service provided to its distributor.
Press Release: APCSC Presents CRM Benchmarking
Outstanding Performance Companies
with the Region’s
“Best-in-Class” Recognition
During the BIC Luncheon at the APCSC Summit on
December 7 2005, APCSC presented various companies with
a Best in Class (BIC) recognition for performing well in
a particular area of the CRM & Call Center Benchmarking.
Hong Kong, China – December 7, 2005 -- The Asia Pacific
Customer Service Consortium (APCSC) presents the
Best-in-Class (BIC) recognition to the companies who
have performed well in the Regional CRM Benchmarking
(The Benchmarking) program, which is organized by APCSC
annually.
Press Release: Well Born And Pacific Satellite
Receive
Customer Service Quality Standard (CSQS)
Site Certificate From APCSC
Hong Kong, China – 8 December 2005 –The Asia Pacific
Customer Service Consortium (APCSC) presents the
Customer Service Quality Standard (CSQS) site
certificate to Pacific Satellite International Ltd. and
Well Born Real Estate Management Limited in recognition
of their achievements and high level of compliance to
CSQS.
Press Release: APCSC ANNOUNCES 2005 “BEST-IN-CLASS”
CATEGORIES AND
INTRODUCES TWO NEW BIC CRM BENCHMARKING PROGRAMS
Hong Kong, China – November 4, 2005 -- The Asia Pacific
Customer Service Consortium (APCSC) announces
Best-in-Class (BIC) categories for Asia Pacific business
communities and companies. The regional Best-in-Class
CRM Benchmarking (The Benchmarking) program is organized
by APCSC annually.
Press Release: APCSC Presents People Site
Certification to Bayer MaterialScience Limited
Berthold Alfres, Director of Customer Service of Bayer
MaterialScience Limited accepts the People Site
Certificate
Hong Kong, China, 29 September 2005 – Bayer
MaterialScience Limited (BMSL) has been awarded the
People Site Certification from APCSC (Asia Pacific
Customer Service Consortium), in recognition of BMSL’s
ongoing commitment in providing innovative and
world-class service and elevating customer service
quality in Hong Kong.
Press Release: APCSC Presents People Site
Certification to
Quality HealthCare Medical Services Limited
Dr. Lincoln Chee, Managing Director of QHMS accepts
the People Site Certificate
Hong
Kong, China, 26 September 2005 – Quality HealthCare
Medical Services Limited (QHMS) has been awarded the
People Site Certification from APCSC (Asia Pacific
Customer Service Consortium), in recognition of QHMS’
ongoing commitment in
Continuous Professional Development and
Accreditation providing international standards of
medical treatment and care, and the "patient first"
philosophy in Hong Kong.
Press Release: APCSC Presents
People Site Certification to Octopus Cards Limited
Ms. Daisy Lam, Operation Director of Octopus Cards
Limited accepts the People Site Certificate
Hong
Kong, China, 29 July 2005 – Octopus Cards Limited
has been awarded the People Site Certification from
APCSC (Asia Pacific’s Customer Service Consortium), in
recognition of Octopus’ ongoing commitment in providing
innovative and world-class service and elevating
customer service quality in Hong Kong.
Press Release: APCSC Presents
Customer Service Quality Standard Committee Corporate
Membership Certificate to Well Born Real Estate Management
Ltd.
Mr. Wesley Sze, Deputy General Manager of Well Born
Real Estate Management Ltd. accepts the Customer Service
Quality Standard Committee Corporate Membership
Certificate
Hong
Kong, China, 29 July 2005 –The Asia Pacific Customer
Service Consortium (APCSC) presents the Customer Service
Quality Standard (CSQS or the Standard) Committee
Corporate Membership Certificate to Well Born Real
Estate Management Ltd. as the first property management
company in joining the CSQS Committee for their market
leadership in customer relationship excellence and
quality commitment.
The Customer Service
Quality Standard (CSQS) has been developed in
conjunction with the Asia Pacific Customer Service
Consortium and the University of Hong Kong to asses the
overall service quality, best practice compliance and
performance of your call center / customer service
department. View the Press Release (English & Chinese version)
Join the
Certified Contact Center Analyst & Auditor (CCCA)
class to learn more about the CSQS and how you can apply
best practices for quality improvements.
Press Release: APCSC Presents
People Site Certification to Exel (Hong Kong) Limited
Mr. Victor Mok,
Managing Director, East Asia, Exel accepts the
People Site Certificate
SINGAPORE, April 2005 – Exel has recently received a
People Site Certification award from APCSC in
recognition of Exel Hong Kong’s ongoing commitment in
providing world-class service and elevating customer
service quality in the region.
Press Release: APCSC Presents
People Site Certification to Fuji Xerox (Hong Kong)
"We all know how important it is
to provide World-Class service to our customers. There
are many businesses in Hong Kong that depend on us when
there is a problem or if there are any new enquires
regarding our products and services. I am very proud of
our staff; we all work very hard to ensure our
customers' expectations are met and we are especially
pleased to receive the People Site Certification".
Mr. Ramagopal Rao
Managing Director of Fuji Xerox Hong Kong
Mr. Ramagopal Rao,
Managing Director of Fuji Xerox
Hong Kong accepts the People Site Certificate
Staff at the Customer Attention Center receive their
Certified Call Center Professional
Certificates.
HONG KONG, CHINA – February 27, 2004 – APCSC officially
presents the Customer Attention Center of Fuji Xerox Hong
Kong with a People Site Certification as recognition of Fuji
Xerox’s on-going commitment in providing World-Class
Customer Service.
Press Release: APCSC Presents
People Site Certification to Dao Heng Insurance Co.
Ltd.
Mr. Harry Wong, General Manager of Dao Heng
Insurance Co. Ltd. accepts the People Site
Certificate
HONG KONG,
CHINA – March 9, 2004 – APCSC officially
presents Dao Heng Insurance Co., Limited with
the People Site Certification in recognition of
their on-going commitment in providing
World-Class Customer Service.
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