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Member Benefits

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Key:-

  
  CCCM

Certified Contact Center Manager

 ECOH

Effective Communication and Objection Handling
  CCCP

Certified Contact Center Professional

 CHSM

Complaint Handling and Stress Management
         
  Affiliate Full  

Fellow

(By Invitation Only)

 Associate Professional Corporate
Summit Forum Discount N/A 5% 5% 5% 15% 20%
2 Day Customer Loyalty Awards Forum N/A N/A N/A N/A 1 2
CRE & CSQS RoundTable N/A Members Only
Training Quota N/A N/A N/A N/A 1 x CCSM or 3 x CCSM or

1 x CCCM

1 x CCCP

1 x ECOH/

CHSM

2 x CCCM

2 x CCCP

2 x ECOH/

CHSM
Training / Forum Discount Coupon N/A 1 x HK$500 1 x HK$500 3 x HK$500 3 x HK$500 5 x HK$500
Customer Service Contact Center Salary and HR Policy Survey(New) N/A N/A N/A N/A N/A YES
Knowledge Mail YES YES YES YES YES YES
Benchmarking 
Discount		 N/A 5% 5% 5% 5% 10%
APCSC / HKCSC Logo Usage N/A N/A N/A YES YES YES
Membership Fee (Annual) Free HK$500
(US$70)		 HK$1000
(US$130)		 HK$3,800
(US$500)		 HK$20,000
(US$2,550)		 HK$40,000
(US$5,250)
Member’s Survey FREE for participants
Salary Increase & Staff Turnover Survey     FREE for participants

* The training courses can be exchanged to different courses with similar value to meet the member’s development needs.  Please feel free to visit www.apcsc.com for more details on the global certifications.

 

All membership options include networking opportunities at various events that are organised by partners and affiliates of APCSC throughout the year, which may also include special discounts. Members will be notified of such events as and when they occur. APCSC has no control over events that are organised by 3rd parties.

 

All Membership duration is on annual basis, member benefits are only valid and should be utilised within the membership period.
 
   

For membership registration, please click here