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expiry date? Go and Check! From now till 31st
registering or renewing your APCSC individual membership account,
you may enjoy a discount up to HKD$200!
Attend the CSQS Roundtables for FREE
APCSC holds a number of Roundtables throughout the year. During the
CSQS Roundtables, you may learn more about the
Customer Service Quality Standard, business case
sharing and networking with market leaders and
CRE Awards winning companies. As an individual
member, you can join the CSQS Roundtables for
FREE. It’s the best way to learn and have
knowledge sharing for customer service
professionals. The CSQS Roundtables is exclusive
for members only!
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discount voucher worth $500 for which you can
use to join any one
of our courses under the global certification
program. Some of the courses are also entitled
the CEF reimbursement program
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every month to learn from the winners of the
with their winning tips!
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- From time to time, APCSC organizes
activities and forums for members only, e.g.
Customer Loyalty Award Forum,
CSQS Roundtables, etc.
Enjoy Extensive Discount on Joining APCSC Events
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organized by APCSC including
CRM Senior Executive Forum,
CRE and CSQS Summit,
CRE Awards Dinner Ceremony and
Certification classes, etc.
more details on the Corporate and Professional
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Members who refer new member/s
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There is NO limit to the number of
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Additional discounts are
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Ningbo, 24 March Shanghai, 26
March Guangzhou, 27 March
The Asia Pacific Customer Service Consortium has
successfully held a series of Customer Service
Quality Standard (CSQS) Roundtable in Hong Kong
and in other Asia Pacific Region (e.g.
Singapore, Taiwan, Malaysia, China and Sri
Lanka). We sincerely invite you to join the CSQS
Roundtable in Ningbo, Shanghai and Guangzhou
respectively. Joining the seminar, you may
share with the industry experts and executives
from other commercial sectors, so as to explore
more business opportunities.
The Roundtable will provide you a platform to
investigate with the experts of the Customer
Service industry from Hong Kong, Shanghai,
Ningbo and Guangzhou. Facing the deepening
financial crisis, challenges and opportunities,
we would like to invite you to join this Asia
Pacific CSQS Roundtables. Let's explore and
share the multiple effective solutions and best
practices of excellent Customer Service Quality
Customer Service Quality Standard (CSQS) has
been developed jointly by the Asia Pacific
Customer Service Consortium and the researchers
at the university of Hong Kong, with industry
support by the CSQS committee. The CSQS offers a
comprehensive standard that enhances the
knowledge management, organization learning and
customer relationship excellence. It is also the
Assessment Model for
Relationship Excellence Awards and
is the highest certification awarded to customer
service organizations that strive to develop
customer relationship excellence.
For more about CSQS, please click:
Topic: How to use CSQS
to achieve Higher ROI
Case Studies -
China Pacific Life Insurance Co., Ltd.
(Ningbo CSQS Roundtable)
Case Studies -
China Vanke Co., Ltd.
China Unionpay Co., Ltd.
(Shanghai CSQS Roundtable)
Case Studies -
Hong Kong Broadband Network
(Guangzhou CSQS Roundtable)
Discussion Topic: How to
revive consumer's market confidence by
delivering excellent customer
HERE for more Information
If you would like to join our meeting, please
click the button for registration