People Site Certification
 Best-in-Class CRM
     Benchmarking Program



Best in Class (BIC)
Chairman's Introduction
Overview & Benefits
2012 Best in Class Winners
2007 Best in Class Winners
2006 Best in Class Winners
2005 Best in Class Winners
2004 Best in Class Winners
Press Release
Membership
Registratrion

CRM Benchmarking
Contact Center
Service Portal
Customer Service Center
Telemarketing
Corporate Client Servicing Center
Contact Center Salary and HR Policy Survey

Global Certification

Customer Service
Quality Standard (CSQS)

APCSC Summit

CRE Awards

Press Release

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June 13, 2012

June 27, 2008

July 5, 2007

December 7, 2005

November 4, 2005

March 10, 2005

September 23, 2004

August 16, 2004

Announcement of the Best-in-Class Winners 2011

Announcement of the Best-in-Class Winners 2007

Announcement of the Best-in-Class Winners 2006

Announcement of the Best-in-Class Winners 2005

Announcement of 2005 “BEST-IN-CLASS” Categories

Best Practice Study Tour

Announcement of the Best-in-Class Winners

Announcement of the launch of Best-in-Class

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