Pacific Customer Service Consortium (APCSC) is founded with the
belief of “Excellent Customer Relationship is the only way to
Sharpen your Competitive Edge” to mobilize government, university,
business community and to facilitate the continuous enhancement of
customer service in across the region.
CRM Benchmarking Program (The Benchmarking) is conducted by APCSC
continuously throughout the year with annual reporting to member
companies from different industries. In addition to the benchmarking
participants, APCSC makes regular mystery calls and visits to
non-benchmarking participants to evaluate and benchmark their
Because of this
diversity, benchmarking participants will be stimulated and inspired
to revolutionize their services. The objective is to find solutions
that member companies can adapt for use in their own business
contexts, so that together we may learn faster from the best
practices of other companies across industry, and pool resources to
innovate where no one has yet found an acceptable solution.
provides a solid overview of customer service and CRM operations,
covering many important areas that can greatly impact service
quality and customer satisfaction. Companies can learn from one
another. With key industry representations, we can identify critical
dimensions of customer service and support issues in the industry
and provide the infrastructure for learning and knowledge
The Best-in-Class (BIC)
recognition was awarded to the benchmarking participants during the
Customer Relationship Excellence (CRE) & Customer Service Quality
Standard (CSQS) Summit who performed well in different areas of The
Benchmarking. The BIC recognition represents high degrees of
achievements for the participating companies.
On behalf of the
Asia Pacific Customer Service Consortium, I wish you business
success and Best-in-Class achievements!
Jason Chu, Chairman APCSC