Past Events

 

  

 

Robust CRM Strategy & Implementation
Mr. Paul Yu, Customer Service Director
Hutchison Telecommunications (HK) Ltd

Topic: CRM Strategy
Mr. Jason Chu, Chairman
Hong Kong Customer Service Consortium

Topic: Knowledge Center Management

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Mr. Ne Yaung Hpone, General Manager, Greater China
Genesys Telecommunications Laboratories, Inc.

Topic: The Strategy to Implement the Multinational, and Multisite Call Center

eSOON

The First 50 Participated Companies will get a CRM resources guide "20:20 CRM" provided by Genesys Telecommunications Laboratories, Inc.

This book is relevant to staff at all levels of a business - whether tactical or strategic, whether focusing on technological or commercial initiatives. It bridges the gap between vision and reality by showing a multi-dimensional view of the real-life challenges and opportunities that customer facing businesses will experience. You will gain a wider understanding of how commercial issues will impact customer contact strategy and the practical solutions to these issues from the technological, human and business process viewpoints.