Past Events

 

 

 

17 November 2001 - November CRM Senior Executive Forum

Effective Loyalty Marketing

Mr. Jason Chu, Chairman of HKCSC


Customer Satisfaction Measurement (CSM) - A CRM Readiness Tool (Case Study)

Mr. Philip Atrill, Senior Vice President of MarketProbe Inc, U.S.A.

Building & Implementing a CRM Masterplan to Reap Positive ROI (Case Study)

Mr. Steven Parker, Head of Consumer Sales & Services, Consumer Bank of Standard Chartered Bank

 

12th October 2001
Dynasty Club, HK Convention Plaza
October Forum and Luncheon
Measuring & Managing Customer Satisfaction to Enhance Customer Loyalty

How to Win Customer Loyalty Race

Jason Chu, Chairman - HKCSC

Profit Maker : Retain Customer by Enticing Service Experiences

Daniel C S Ng, Chief Architect & CEO - Arcotect Ltd

 

18th September 2001
Dynasty Club, HK Convention Plaza

CRM Senior Executive Breakfast Forum
Attention Economy : Implications for eCRM Strategy
Attention Economy (Case Study)

Jason Chu, CEO - eCRM Service Ltd

Call Center : From Customer Service To Strategic Contact Center
(Case Study)

Christine Ip, Head of Direct Banking - Standard Chartered Bank

eCRM And It's Impact In The New Economy (Case Study)

Stefan Rust, Director of Asia Pacific - Sun Microsystems of California Ltd

 

17th July 2001
Dynasty Club, HK Convention Plaza
Luncheon

Advances in Marketing

Sherman Lam, Chairman - Hong Kong Institute of Marketing
Forum
Call Center Best Practice (II)

Shaun Warren, Customer Solutions Manager - Eyretel Asia Ltd

 

18th May 2001

The Use of Psychometric Instrumental For The Selection of Customer Service Personnel

Dr. Harry Hui, Senior Lecturer in Psychology at the Unversity of Hong Kong. Dr. Hui has over fifteen years of experience in the construction, revision, and use of assessment tools and attitude surveys.He has published numerous scholarly articles in international periodicals as well as provided training to human resources professionals on the above topics.

Best Practices for Call Center

 

20th April 2001

7 Principles of CRM

Mr. Jason Chu, CEO of eCRM Service Ltd, discussed more about CRM, Knowledge Management from the experts to increase your CRM Success and Business Profitability in a new century of competition.

Customer Relationship Excellence

 

28th February 2001

Advances in Customer Satisfaction Research
Dr. Tanniru R. Rao, President and Founder of Market Probe delivered a talk on Advances in Customer Satisfaction Research. Dr. Rao has more than 20 years of consulting experience and is an industry expert in research design, statistical analysis and interpretation of customer feed back data.


21st Janurary 2001

Satisfy Your Customer at Anytime, Anyplace with Total Fulfillment!
Mr. Stephen Tsai, CEO- of Speedinsure will deliver a talk about Customer Fulfillment. Speedinsure is a member of the e-Kong Group and the company offers customers the choice to compare, apply insurance online to provide for instant cover.



24th November 2000

The Making of the First Clicks and Bricks project in HK
Mrs. Cindy Cheng of Dickson Cyber Concepts will be delivering a talk on Making the First Clicks and Bricks project in Hong Kong.


17th October 2000

Beyond Information Age
The pioneer on Hong Kong I.T. Industry share his vision on upcoming I.T. development in the town. Come and hear the insightful message which give you a glance into boundless future.


2000 Highlighted Activities
June
Finding the best Customer Service Staff
October
Beyond Information Age

1999 Highlighted Activities
February
November
December
E-Commerce ideas for better life style

1998 Highlighted Activities
March
September