|
CRM Senior Executive forum
HONG KONG
23
September 2004
Best in Class
Luncheon Forum
|
 |
Mr. Jason
Chu, Chairman,
Asia Pacific Customer Service Consortium
Topic: “Best-in-Class” Recognition for CRM and Call Centers
Best-in-Class (BIC) recognition is awarded to
benchmarking participants who perform well in a particular area of
the Regional CRM & Call Center Benchmarking (The Benchmarking)
program. There are various areas covered within the service
operation such as Knowledge Management, Process & Performance,
People Development, Technology, Quality Assurance and Customer
Relationship Management.
View
Press Release.
2004 BIC
Categories:
-
Complaint
Prevention Management
-
CRM
Transformation Management
-
Customer
Satisfaction Management
-
Proactive
Service Management
-
Sales
Management
|
|
Registration
12:45pm
Forum: 1:00pm - 2:45pm
Venue:
Harbour Plaza Hotel, 20 Tak Fung Street, Hung Hom
Fee: HK$400 per non-member/ HK$350 per member
REGISTER
FOR THIS EVENT NOW
席位有限，請即刻網上登記 |
CRM Senior Executive forum
HONG KONG
24
September 2004
CRE Award Executive Briefing |
 |
The Customer Relationship Excellence Award
Executive Briefing
will be made on September 24th, 2004 in Hong Kong at a special
CRE & CSQS Summit Luncheon.
Visit
the CRE Award Website
CRM
& CAll Center Benchmarking
Benchmark your performance against our
extensive database of call centers in the
region. For more information about APCSC
CRM & Call Center Benchmarking,
please contact Mr. Paul Hilton at
paul@apcsc.com
Customer Service
Quality Standard (CSQS)
|
W orld
Class framework to increase your organizational effectiveness!
Contact us on (852) 2174 1428 to learn more about the
Customer Service Quality Standard (CSQS)
PRESS
RELEASE |
|
Certified
CRM
Director (CRMD)
9-10 NOV, 2004 Hong Kong
Certified
Call
Center Manage (CCCM)
20-21 SEP, 2004 Hong Kong
21-22 OCT, 2004 Thailand
16-17 NOV, 2004 Taiwan
9-10 DEC, 2004 Hong Kong
17-18 DEC, 2005 Thailand
Certified Call Center Supervisor (CCCS)
19-20 OCT, 2004 Thailand
18-19 NOV, 2004 Hong Kong
Certified
Call
Center Analyst & Auditor(CCCA)
27-28 SEP, 2004 Hong Kong
14-15 OCT, 2004 Hong Kong
Certified
Call Center Professional (CCCP)
9-10 SEP, 2004 Hong Kong
28-29 OCT, 2004 Shanghai
11-12 NOV, 2004 Hong Kong
18-19 NOV, 2004 Taipei
14-15 DEC,2004 Kuala Lumpur
Effective Telemarketing & Objection Handling (ETOM)
9 SEP, 2004 Hong Kong
28 OCT, 2004 Shanghai
11 NOV, 2004 Hong Kong
18 NOV, 2004 Taipei
14 DEC,2004 Kuala Lumpur
Complaint Handling & Stress Management (CHSM)
10 SEP, 2004 Hong Kong
29 OCT, 2004 Shanghai
12 NOV, 2004 Hong Kong
19 NOV, 2004 Taipei
15 DEC,2004 Kuala Lumpur
REGISTRATION
APCSC Reserves the right to reschedule
or cancel training courses. Registrants will be notified in
advance. Please visit
www.apcsc.com for latest schedule
International Endorsement
|
