Customer Relationship Excellence Awards Webvoting - Final 10 Days

Click Here to Vote for the Award Participants


CRM Senior Executive forum
HONG KONG 25 MARCH 2004

Building Superior Branding and Loyalty

We have another forum event in March! Join us for breakfast and to hear our speakers sharing their experiences with you!

　


 (Speaker visit from USA!)

Mr. John Chisholm, Chairman & CEO, CustomerSat Inc.
Topic: Saving At-Risk Customers through, and Measuring the ROI of, Real-time Customer Feedback (Case Study)

This case study will share results from a major online financial service provider, who was able over a two-year period to dramatically increase client satisfaction, retention, and revenues through the investment of a real-time customer feedback system. The financial services provider rigorously measured the ROI of their investment in real-time customer feedback and found it to be between 40-50% per year, far above their target ROI.
　

　

　

Mr. Jason Chu, Chairman, Asia Pacific Customer Service Consortium
Topic: Building Superior Customer Service Branding ** HOT TOPIC! **

Brand image & loyalty is not a new thing when it comes to consumer goods, but building a brand image for your customer service is becoming a hot topic. Jason will share some of the concepts of building a brand for your customer service.

Discussion Questions:-

  1. What are the signs of high potential customer attrition and how to prevent them?
  2. Which industries are more likely to be at risk of loosing their customers than others and how to build loyalty?
  3. How can we build and market customer service as a “brand” to new customers?
  4. How can we shift from “traditional” customer service to a “branded satisfaction driven service”?

Venue & Time Details:
Registration 8:15am
Forum: 8:30am - 11:00am
Dynasty Club, South West Tower, Convention Plaza, Wanchai
7/F, Shang Qin Han Room
Fee: HK$400 / HK$300 Members

REGISTER FOR THIS EVENT NOW
席位有限，請即刻網上登記

PEOPLE SITE CERTIFICATION


Mr. Ramagopal Rao, Managing Director
of Fuji Xerox Hong Kong accepts the
People Site Certificate


Staff at the Customer Attention Center
receive their Certified Call Center
Professional Certificates.

HONG KONG, CHINA – February 27, 2004 – APCSC officially presents the Customer Attention Center of Fuji Xerox Hong Kong with a People Site Certification as recognition of Fuji Xerox’s on-going commitment in providing World-Class Customer Service. CLICK HERE FOR MORE

You too can obtain a free People Site Certificate! For organisations that have over 90% of their Customer Service staff certified under the
APCSC Global Certification program. Please contact us for more info!
APCSC Certified Training - Upcoming Schedule

Certified Call Center Manager (CCCM) 26-27 March, 2004 (Hong Kong)
Certified Call Center Professional (CCCP) 21-22 April, 2004 (Hong Kong)
Certified CRM Director (CRMD) 4-6 May, 2004 (Hong Kong)
Certified Call Center Analyst & Auditor (CCCA) 15-16 June, 2004 (Hong Kong)

Certified Call Center Manager (CCCM) 19-20 MAY, 2004 (Taiwan)
Certified Call Center Professional (CCCP) 21-22 MAY, 2004 (Taiwan)

Registration for Certification Please Click Here

The Customer Relationship Excellence Award winners presentations will be made on May 6th, 2004 in Hong Kong at a special CRE Award Dinner.

You are invited to attend and watch a selection of talks from several winners of the 2003 CRE Awards and to share knowledge with industry experts.

View the Press Release
Visit the CRE Award Website

Details:
Venue: Sheraton Hotel Hong Kong, Tsim Sha Tsui
Date: Thursday May 6th, 2004 (Start time will be announced shortly)

Early Bird until March 31: HK$500 per hear or HK$4500 per table of 10
Regular: HK$600 per head or HK$5500 per table of 10
　

CRM & CAll Center Benchmarking

Benchmark your performance against our extensive database of call centers in the region. For more information about APCSC CRM & Call Center Benchmarking, please contact Mr. Paul Hilton at paul@apcsc.com

Customer Service Quality Standard (CSQS)

 World Class framework to increase your organizational effectiveness!
Contact us on (852) 2174 1428 to learn more about the Customer Service Quality Standard (CSQS)

PRESS RELEASE

Join us for Asia's best Call Center Certification Program! Read what our customers are saying and join the fastest growing World-Class Call Center standard!


　

　

Certified
CRM Director (CRMD)
4-6 MAY, 2004 Hong Kong

Certified
Call Center Manager (CCCM)
26-27 MAR, 2004 Hong Kong
19-20 MAY, 2004 Taipei
10-11 MAY, 2004 KL
8-9 JUN, 2004 Guangzhou
15-16 NOV, 2004 Hong Kong

Certified Call Center Supervisor (CCCS)
7-8 JUN, 2004 Hong Kong
 17-18 JULY, 2004 Taipei

 Certified
Call Center Analyst & Auditor(CCCA)
 15-16 JUN, 2004 HONG KONG

 Certified
Call Center Professional (CCCP)
21-22 APR, 2004 Hong Kong
 21-22 MAY, 2004 Taipei
10-11 JUN, 2004 Guangzhou
 8-9 JUL, 2004 Hong Kong
  17-18 NOV, 2004 Hong Kong

 Effective Telemarketing & Objection Handling (ETOM)
22 MAR, 2004 Hong Kong
 22 MAY, 2004 Taipei
 12 MAY, 2004 KL
 10 JUN, 2004 Guangzhou
 8 JUL, 2004 Hong Kong
 17 NOV, 2004 Hong Kong

 Complaint Handling & Stress Management (CHSM)
23 MAR, 2004 Hong Kong
 21 MAY, 2004 Taipei
 13 MAY, 2004 KL
 11 JUN, 2004 Guangzhou
 9 JUL, 2004 Hong Kong
 18 NOV, 2004 Hong Kong

 REGISTRATION

APCSC Reserves the right to reschedule or cancel training courses. Registrants will be notified in advance. Please visit www.apcsc.com for latest schedule

International Endorsement
Tel: (852) 2174 1428
Fax: (852) 2174 1438
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