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CRM SENIOR EXECUTIVE
FORUM
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Maximize
Value through Knowledge and Relationship Management -
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Speakers: Mr.
Jason Chu, Chairman, APCSC
Topic:
Knowledge Discovery and Management to Enhance
Customer/Employee Satisfaction and Value
Knowledge management
and knowledge discovery is a very personal activity
that, if practiced widely, can improve organization’s
ability to achieve development results. This means
taking responsibility for what you know, who you
know—and what they know. Knowledge management
and knowledge discovery begins and ends as a personal
activity. Without the human understanding, personal
context and need for immediate utility which we
bring to bear on knowledge, all we have is raw
data. |
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Speakers: Mr.
Richard C H Wong, Senior Partner, Expense
Reduction Analysts Topic:
Effective Supplier
Relationship Management: Achieve Expense Reduction
without Affecting Quality (Case
Study)
SARS has worsened Hong
Kong deflation, and it is now more difficult for
companies to raise their prices. In order to remain
competitive, costs have to be contained or reduced.
The speaker will share his experience in such costs
saving approach and the practical examples of bringing
overhead costs down significantly without affecting
quality with effective supplier relationship management. |
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FORUM
DISCUSSIONS:
- How to improve
the value received from suppliers ?
- What is the relationship
between information and knowledge?
- Share your Best
practices for Knowledge Measurement
- How to structure
your knowledge environment ?
- How to take advantage
of your company's knowledge?
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Lunch & Networking |
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Date: |
6th
August, 2003 (Wednesday) |
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Venue: |
Sheraton
Hotel, TST |
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Time: |
09:30
- 14:00 (includes lunch) |
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Fee: |
HK$400
(non-members) HK$350 (members) |
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