Past Events

Speakers: Mr. William Yeung
Director of Customers Division
SmarTone Mobile Communications Ltd

Topic: Customer Loyalty : Propositions and Execution at Contact Center(Case Study)

Mr. Yeung will highlight the importance of customer satisfaction strategy, marketing programs & related tools, and also share Smartone's experience on Execution (Strategy into Action).

Speakers: Mr. Jason Chu
Chairman, Hong Kong Customer Service Consortium

Topic: How to Excel in Customer Relationship Excellence

Date:

January 15, 2003 (Wednesday)

Time:

10:00am - 2:30pm

Venue:

Sheraton Hong Kong
20 Nathan Road, TST
Kowloon, HK

Fee:

HK$350 (including lunch)