Building a Successful Help Desk

Building a Successful Help Desk

Luncheon presented by Mr. Cliff Oxford President & CEO, Support Technologies Inc., USA on 5th February, 1999

Mr. Cliff Oxford presenting the topic of 'Building a Successful Help Desk'

Building a successful help desk is vital to elevate the high quality of customer service. How can you establish such successful help desk?

Hong Kong Customer Service Consortium Ltd has pleasure in inviting our overseas speaker Mr. Cliff Oxford, founder and CEO of Support Technologies, Inc. from the United States to discuss this success formula in this luncheon presentation

How to transform the Help Desk into a front-office command control centre
How to reduce the total cost of ownership of PC¡¦s tools at the Help Desk
Get expert insight on hiring the right people for the Help Desk environment Successful strategies to market Help Desk

Speaker Profile

Mr. Cliff Oxford is founder and CEO of Support Technologies, Inc., the premier provider of Help Desk products and services.

Oxford¡¦s expertise in information systems boasts an impressive eleven years of Help Desk management and re-engineering experience through senior-level positions with United Parcel Service (UPS). In 1991, he spearheaded the introduction of the first distributed support desk at UPS, and subsequently implemented his Help Desk concept into all 73 UPS operating districts.

As a guest speaker in high demand, Oxford travels the globe to deliver lectures on technology investment and Help Desk Re-engineering. Most recently, Oxford was featured on World Business Review with Caspar Weinberger, Chairman of Forbes. (**remark)

Oxford holds an MBA from the Goizueta Business School of Emory University.

Remark: Downloading free Real Player is necessary to view the mentioned feature on-line.